Time Warner Cable Report
Subscriber Totals - July 1999
| |
Beginning |
Ending |
Net Gain/Loss |
|
Full Cable Service (excluding Basic Only) |
63,934 |
63,298 |
-636 |
|
Basic Only |
2934 |
2936 |
2 |
|
Bulk Units |
3352 |
3352 |
0 |
|
Commercial Customers |
1061 |
1062 |
1 |
|
System Total - Indianapolis |
71,281 |
70,648 |
-633 |
|
HBO |
28,798 |
28,329 |
-469 |
|
Cinemax |
18,258 |
18,163 |
-95 |
|
Showtime |
11,208 |
10,960 |
-248 |
|
Disney |
3956 |
3899 |
-57 |
|
Starz! |
11,314 |
11,247 |
-67 |
|
Total Residential Pays |
73,534 |
72,598 |
-636 |
|
Homes Passed |
155,551 |
155,405 |
-146 |
|
Additional Outlets |
42,489 |
42,421 |
-68 |
Operator's Incoming Calls Report - July 1999
| |
Month |
YTD |
Last 12 Months |
|
Total Calls Received |
38,314 |
300,700 |
542,699 |
|
Total Calls Handled |
37,580 |
294,273 |
531,468 |
|
# of Calls Answered Within 30 Seconds |
35,906 |
272,870 |
494,017 |
|
% of Calls Answered Within 30 Seconds |
95.5% |
92.9% |
93.1% |
|
# of Calls Abandoned After 30 Seconds |
59 |
1349 |
2085 |
|
% of Calls Abandoned After 30 Seconds |
0.15% |
0.41% |
0.37% |
|
Average Answer Time ( in seconds) |
6.2 |
9.2 |
8.6 |
|
Busy Rate |
0.92% |
1.3% |
1.4% |
|
Total Hours Staffed |
1488 |
10,176 |
17,472 |
Service Interruption Report - July 1999
| |
Combined |
YTD |
Last 12 Months |
|
Total # of Outages |
56 |
419 |
814 |
|
# of Planned Outages |
4 |
33 |
176 |
|
% of Planned Outages |
7.14% |
7.79% |
17.4% |
|
# of Unplanned Outages |
52 |
386 |
638 |
|
% of Unplanned Outages |
92.9% |
92.2% |
82.6% |
|
# of Subscribers Out |
5645 |
164,087 |
243,270 |
|
Total Subscriber Outage Hours |
8883 |
73,043 |
367,748 |
|
Total System Customer Hours |
49,702,920 |
356,694,000 |
661,475,544 |
|
Reliability % |
99.98% |
99.98% |
99.94% |
|
Total Duration Hours |
76.67 |
492.51 |
1769 |
|
Average Duration per Outage (Hrs.) |
1.37 |
1.17 |
1.91 |
|
Average Customers per Outage |
101 |
362 |
286 |
Service Call Report - July 1999
| |
Month |
YTD |
Last 12 Months |
|
Total Service Calls Received |
2579 |
21,345 |
37,877 |
|
Total Service Calls Scheduled |
1539 |
13,628 |
23,551 |
|
Total Service Calls Completed |
1492 |
13,280 |
22,934 |
|
Same Day |
379 |
3310 |
5703 |
|
Within 24 Hours |
819 |
7581 |
13,088 |
|
% Within 24 Hours |
80.3% |
82.6% |
82.3% |
|
Within 36 Hours |
292 |
1531 |
3260 |
|
% Within 36 Hours |
99.9% |
94.7% |
96.8% |
|
After 36 Hours |
2 |
858 |
884 |
|
% After 36 Hours |
0.1% |
5.3% |
3.2% |
Installation Report - July 1999
| |
Month |
YTD |
Last 12 Months |
|
Total Installs Scheduled |
3267 |
27,112 |
48,917 |
|
Total Installs Completed |
2595 |
21,145 |
38,904 |
|
# Within 7 Days |
1769 |
17,185 |
31,736 |
|
Customer Requests After 7 Days |
825 |
3932 |
7132 |
|
# After 7 Days |
1 |
28 |
36 |
|
% Within 7 Days |
100.0% |
99.8% |
99.9% |
Construction Report - July 1999
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