Time Warner Cable Report
Subscriber Totals - January 1999
| |
Beginning |
Ending |
Net Gain/Loss |
|
Full Cable Service (excluding Basic Only) |
65,595 |
65,487 |
-108 |
|
Basic Only |
2,797 |
2,807 |
10 |
|
Bulk Units |
3,159 |
3,159 |
0 |
|
Commercial Customers |
1,026 |
1,041 |
15 |
|
System Total - Indianapolis |
72,577 |
72,494 |
-83 |
|
HBO |
29,550 |
30,281 |
731 |
|
Cinemax |
18,554 |
18,481 |
-63 |
|
Showtime |
11,984 |
11,924 |
-60 |
|
Disney |
3,628 |
3,713 |
85 |
|
Starz! |
9,895 |
10,314 |
419 |
|
Total Residential Pays |
73,601 |
74,713 |
1,112 |
|
Homes Passed |
155,221 |
155,224 |
3 |
|
Additional Outlets |
42,073 |
42,241 |
168 |
Operator's Incoming Calls Report - January 1999
| |
Month |
YTD |
Last 12 Months |
|
Total Calls Received |
48,897 |
48,897 |
607,956 |
|
Total Calls Handled |
47,926 |
47,926 |
595,753 |
|
# of Calls Answered Within 30 Seconds |
42,615 |
42,615 |
548,906 |
|
% of Calls Answered Within 30 Seconds |
88.9% |
88.9% |
92.1% |
|
# of Calls Abandoned After 30 Seconds |
207 |
207 |
2,865 |
|
% of Calls Abandoned After 30 Seconds |
0.4% |
0.4% |
0.5% |
|
Average Answer Time ( in seconds) |
13.0 |
13.0 |
8.2 |
|
Busy Rate |
2.0% |
2.0% |
1.3% |
|
Total Hours Staffed |
1,488 |
1,488 |
17,432 |
Service Interruption Report - January 1999
| |
Combined |
YTD |
Last 12 Months |
|
Total # of Outages |
71 |
71 |
1,465 |
|
# of Planned Outages |
6 |
6 |
586 |
|
% of Planned Outages |
8.5% |
8.5% |
40.0% |
|
# of Unplanned Outages |
65 |
65 |
879 |
|
% of Unplanned Outages |
91.5% |
91.5% |
60.0% |
|
# of Subscribers Out |
102,482 |
102,482 |
456,743 |
|
Total Subscriber Outage Hours |
9,810 |
9,810 |
1,410,583 |
|
Total System Customer Hours |
53,935,536 |
53,935,536 |
739,321,899 |
|
Reliability % |
99.98% |
99.98% |
99.8% |
|
Total Duration Hours |
87.37 |
87.37 |
3,853.0 |
|
Average Duration per Outage (Hours) |
1.2 |
1.2 |
2.9 |
|
Average Customers per Outage |
1,443 |
1,443 |
368 |
Service Call Report - January 1999
| |
Month |
YTD |
Last 12 Months |
|
Total Service Calls Received |
2,864 |
2,864 |
45,501 |
|
Total Service Calls Scheduled |
1,626 |
1,626 |
25,132 |
|
Total Service Calls Completed |
1,581 |
1,581 |
24,380 |
|
Same Day |
255 |
255 |
6,809 |
|
Within 24 Hours |
1,114 |
1,114 |
13,200 |
|
% Within 24 Hours |
86.6% |
86.6% |
82.0% |
|
Within 36 Hours |
167 |
167 |
3,826 |
|
% Within 36 Hours |
97.2% |
97.2% |
98.7% |
|
After 36 Hours |
45 |
45 |
545 |
|
% After 36 Hours |
2.8% |
2.8% |
2.2% |
Installation Report - January 1999
| |
Month |
YTD |
Last 12 Months |
|
Total Installs Scheduled |
5,142 |
5,142 |
51,946 |
|
Total Installs Completed |
3,522 |
3,522 |
42,240 |
|
# Within 7 Days |
2,822 |
2,822 |
34,939 |
|
Customer Requests After 7 Days |
699 |
699 |
7,280 |
|
# After 7 Days |
1 |
1 |
21 |
|
% Within 7 Days |
99.9% |
99.9% |
99.9% |
|
