Time Warner Cable Report
Subscriber Totals - February 1999
| |
Beginning |
Ending |
Net Gain/Loss |
|
Full Cable Service (excluding Basic Only) |
65,487 |
65,171 |
-316 |
|
Basic Only |
2,807 |
2,858 |
51 |
|
Bulk Units |
3,159 |
3,172 |
13 |
|
Commercial Customers |
1,041 |
1,049 |
8 |
|
System Total - Indianapolis |
72,494 |
72,250 |
-244 |
|
HBO |
30,281 |
29,930 |
-351 |
|
Cinemax |
18,481 |
18,263 |
-63 |
|
Showtime |
11,924 |
11,804 |
-60 |
|
Disney |
3,713 |
3,806 |
93 |
|
Starz! |
10,314 |
10,718 |
404 |
|
Total Residential Pays |
74,713 |
74,521 |
-192 |
|
Homes Passed |
155,224 |
155,266 |
42 |
|
Additional Outlets |
42,241 |
42,186 |
-55 |
Operator's Incoming Calls Report - February 1999
| |
Month |
YTD |
Last 12 Months |
|
Total Calls Received |
42,597 |
91,494 |
603,051 |
|
Total Calls Handled |
41,921 |
89,847 |
591,194 |
|
# of Calls Answered Within 30 Seconds |
39,743 |
82,358 |
545,751 |
|
% of Calls Answered Within 30 Seconds |
94.8% |
91.7% |
92.3% |
|
# of Calls Abandoned After 30 Seconds |
104 |
311 |
2493 |
|
% of Calls Abandoned After 30 Seconds |
0.2% |
0.3% |
0.4% |
|
Average Answer Time (in seconds) |
6.0 |
9.5 |
8.0 |
|
Busy Rate |
0.98% |
0.98% |
1.3% |
|
Total Hours Staffed |
1344 |
2832 |
17,432 |
Service Interruption Report - February 1999
| |
Combined |
YTD |
Last 12 Months |
|
Total # of Outages |
69 |
140 |
1,442 |
|
# of Planned Outages |
6 |
12 |
529 |
|
% of Planned Outages |
8.7% |
8.57% |
36.7% |
|
# of Unplanned Outages |
63 |
128 |
913 |
|
% of Unplanned Outages |
91.3% |
91.4% |
63.3% |
|
# of Subscribers Out |
7,206 |
109,688 |
454,409 |
|
Total Subscriber Outage Hours |
11,430 |
21,240 |
1,337,855 |
|
Total System Customer Hours |
48,675,648 |
102,611,184 |
732,023,307 |
|
Reliability % |
99.97% |
99.99% |
99.81% |
|
Total Duration Hours |
77.07 |
164.44 |
3,610.0 |
|
Average Duration per Outage (Hrs.) |
1.11 |
2.31 |
2.75 |
|
Average Customers per Outage |
104 |
1,547 |
298 |
Service Call Report - February 1999
| |
Month |
YTD |
Last 12 Months |
|
Total Service Calls Received |
2986 |
5850 |
44895 |
|
Total Service Calls Scheduled |
2110 |
3736 |
25146 |
|
Total Service Calls Completed |
2069 |
3650 |
24410 |
|
Same Day |
657 |
912 |
6799 |
|
Within 24 Hours |
1103 |
2217 |
13181 |
|
% Within 24 Hours |
85.1 |
86.0 |
82.0 |
|
Within 36 Hours |
307 |
474 |
3904 |
|
% Within 36 Hours |
99.9 |
98.6 |
98.8 |
|
After 36 Hours |
2 |
47 |
527 |
|
% After 36 Hours |
0.1 |
1.4 |
1.2 |
Installation Report - February 1999
| |
Month |
YTD |
Last 12 Months |
|
Total Installs Scheduled |
3,915 |
9,057 |
51,600 |
|
Total Installs Completed |
3,233 |
6,755 |
41,954 |
|
# Within 7 Days |
2,735 |
5,557 |
34,706 |
|
Customer Requests After 7 Days |
488 |
1187 |
7,222 |
|
# After 7 Days |
10 |
11 |
26 |
|
% Within 7 Days |
99.7% |
99.8% |
99.9% |
|
