Time Warner Cable Report
Subscriber Totals - December 1999
| |
Beginning |
Ending |
Net Gain/Loss |
|
Full Cable Service (excluding Basic Only) |
62,962 |
63,373 |
411 |
|
Basic Only |
2,979 |
3,017 |
38 |
|
Bulk Units |
3,464 |
3,803 |
339 |
|
Commercial Customers |
1,068 |
1,073 |
5 |
|
System Total - Indianapolis |
70,473 |
71,266 |
793 |
|
HBO |
28,022 |
28,176 |
154 |
|
Cinemax |
18,560 |
18,535 |
-25 |
|
Showtime |
10,644 |
10,570 |
-74 |
|
Disney |
4,003 |
4,035 |
32 |
|
Starz! |
11,776 |
12,181 |
405 |
|
Total Residential Pays |
73,005 |
73,497 |
492 |
|
Homes Passed |
155,775 |
155,715 |
-60 |
|
Additional Outlets |
42,892 |
43,296 |
404 |
Operator's Incoming Calls Report - December 1999
| |
Month |
YTD |
Last 12 Months |
|
Total Calls Received |
37,031 |
493,341 |
493,341 |
|
Total Calls Handled |
36,469 |
473,435 |
473,435 |
|
# of Calls Answered Within 30 Seconds |
34,852 |
453,024 |
453,024 |
|
% of Calls Answered Within 30 Seconds |
95.6% |
93.9% |
93.9% |
|
# of Calls Abandoned After 30 Seconds |
61 |
1,676 |
1,676 |
|
% of Calls Abandoned After 30 Seconds |
0.16% |
0.31% |
0.31% |
|
Average Answer Time ( in seconds) |
6.58 |
8.2 |
8.2 |
|
Busy Rate |
1.10% |
1.20% |
1.20% |
|
Total Hours Staffed |
1,488 |
17,520 |
17,520 |
Service Interruption Report - December 1999
| |
Combined |
YTD |
Last 12 Months |
|
Total # of Outages |
38 |
670 |
670 |
|
# of Planned Outages |
5 |
54 |
54 |
|
% of Planned Outages |
13.16% |
8.16% |
8.16% |
|
# of Unplanned Outages |
33 |
616 |
616 |
|
% of Unplanned Outages |
86.8% |
91.8% |
91.8% |
|
# of Subscribers Out |
5,009 |
209,496 |
209,496 |
|
Total Subscriber Outage Hours |
5,153 |
113,007 |
113,007 |
|
Total System Customer Hours |
49,761,696 |
598,851,624 |
598,851,624 |
|
Reliability % |
99.99% |
99.98% |
99.98% |
|
Total Duration Hours |
49 |
773 |
773 |
|
Average Duration per Outage (Hrs.) |
1.279 |
1.15 |
1.15 |
|
Average Customers per Outage |
132 |
284 |
284 |
Service Call Report - December 1999
| |
Month |
YTD |
Last 12 Months |
|
Total Service Calls Received |
2,188 |
35,081 |
35,081 |
|
Total Service Calls Scheduled |
1,591 |
22,177 |
22,177 |
|
Total Service Calls Completed |
1,541 |
21,553 |
21,553 |
|
Same Day |
291 |
5,141 |
5,141 |
|
Within 24 Hours |
1,069 |
12,930 |
12,930 |
|
% Within 24 Hours |
88.3% |
84.2% |
84.2% |
|
Within 36 Hours |
171 |
2,590 |
2,590 |
|
% Within 36 Hours |
99.4% |
96.7% |
96.7% |
|
After 36 Hours |
10 |
892 |
892 |
|
% After 36 Hours |
0.6% |
3.2% |
3.2% |
Installation Report - December 1999
| |
Month |
YTD |
Last 12 Months |
|
Total Installs Scheduled |
4,231 |
47,333 |
47,333 |
|
Total Installs Completed |
3,077 |
36,391 |
36,391 |
|
# Within 7 Days |
2,509 |
28,585 |
28,585 |
|
Customer Requests After 7 Days |
562 |
7,721 |
7,721 |
|
# After 7 Days |
6 |
65 |
65 |
|
% Within 7 Days |
99.8% |
99.8% |
99.8% |
Construction Report - December 1999
|
# |
Location |
|
1. |
Pilgrim - Single Family |
|
2. |
Beards Apartments - 5 units |
|
3. |
Continental Towers Apartments - 128 units |
|
4. |
Beechwood Gardens Apartments - 160 units |
|
5. |
Ravenbrook Apartments - 15 units |
|
6. |
Autumn Creek Apartments - 110 units |
|
7. |
State Building - 100 units (commercial) |
|
