Time Warner Cable Report
Subscriber Totals - August 1999
| |
Beginning |
Ending |
Net Gain/Loss |
|
Full Cable Service (excluding Basic Only) |
63,298 |
62,654 |
-644 |
|
Basic Only |
2,936 |
2,915 |
-21 |
|
Bulk Units |
3,352 |
3,434 |
82 |
|
Commercial Customers |
1,062 |
1,064 |
2 |
|
System Total - Indianapolis |
70,648 |
70,067 |
-581 |
|
HBO |
28,329 |
27,839 |
-490 |
|
Cinemax |
18,163 |
18,060 |
-103 |
|
Showtime |
10,960 |
10,738 |
-222 |
|
Disney |
3,899 |
3,860 |
-39 |
|
Starz! |
11,247 |
11,181 |
-66 |
|
Total Residential Pays |
72,598 |
71,678 |
-920 |
|
Homes Passed |
155,405 |
155,405 |
0 |
|
Additional Outlets |
42,421 |
42,293 |
-128 |
Operator's Incoming Calls Report - August 1999
| |
Month |
YTD |
Last 12 Months |
|
Total Calls Received |
41,711 |
342,411 |
534,025 |
|
Total Calls Handled |
40,999 |
335,272 |
523,312 |
|
# of Calls Answered Within 30 Seconds |
39,343 |
312,213 |
487,921 |
|
% of Calls Answered Within 30 Seconds |
95.9% |
93.1% |
93.4% |
|
# of Calls Abandoned After 30 Seconds |
49 |
1,398 |
1,983 |
|
% of Calls Abandoned After 30 Seconds |
0.1% |
0.4% |
0.4% |
|
Average Answer Time ( in seconds) |
5.4 |
9.9 |
8.4 |
|
Busy Rate |
0.9% |
1.4% |
1.4% |
|
Total Hours Staffed |
1,488 |
11,664 |
17,472 |
Service Interruption Report - August 1999
| |
Combined |
YTD |
Last 12 Months |
|
Total # of Outages |
55 |
474 |
765 |
|
# of Planned Outages |
4 |
37 |
140 |
|
% of Planned Outages |
7.27% |
7.73% |
14.8% |
|
# of Unplanned Outages |
51 |
437 |
625 |
|
% of Unplanned Outages |
92.7% |
92.3% |
85.2% |
|
# of Subscribers Out |
7,980 |
172,067 |
229,202 |
|
Total Subscriber Outage Hours |
19,688 |
92,730 |
321,817 |
|
Total System Customer Hours |
49,199,976 |
405,893,976 |
648,980,808 |
|
Reliability % |
99.96% |
99.98% |
99.95% |
|
Total Duration Hours |
83.20 |
575.70 |
1,539 |
|
Average Duration per Outage (Hrs.) |
1.51 |
1.21 |
1.78 |
|
Average Customers per Outage |
145 |
335 |
281 |
Service Call Report - August 1999
| |
Month |
YTD |
Last 12 Months |
|
Total Service Calls Received |
3,723 |
25,068 |
37,488 |
|
Total Service Calls Scheduled |
2,300 |
15,928 |
23,746 |
|
Total Service Calls Completed |
2,238 |
15,518 |
23,077 |
|
Same Day |
509 |
3,819 |
5,628 |
|
Within 24 Hours |
1,507 |
9,088 |
13,445 |
|
% Within 24 Hours |
90.1% |
83.2% |
82.7% |
|
Within 36 Hours |
216 |
1,747 |
3,120 |
|
% Within 36 Hours |
99.7% |
94.4% |
96.2% |
|
After 36 Hours |
6 |
864 |
885 |
|
% After 36 Hours |
0.3% |
5.6% |
3.8% |
Installation Report - August 1999
| |
Month |
YTD |
Last 12 Months |
|
Total Installs Scheduled |
3,990 |
31,102 |
48,915 |
|
Total Installs Completed |
3,088 |
24,233 |
38,662 |
|
# Within 7 Days |
1,888 |
19,073 |
30,942 |
|
Customer Requests After 7 Days |
1,187 |
5,119 |
7,675 |
|
# After 7 Days |
13 |
41 |
45 |
|
% Within 7 Days |
99.6% |
99.8% |
99.9% |
Construction Report - August 1999
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