Time Warner Cable Report
Subscriber Totals - November 1998
| |
Beginning |
Ending |
Net Gain/Loss |
|
Full Cable Service (excluding Basic only) |
65,840 |
65,778 |
-62 |
|
Basic Only |
2,752 |
2,755 |
3 |
|
Bulk Units |
2,910 |
2,910 |
0 |
|
Commercial Customers |
1,019 |
1,013 |
-6 |
|
System Total - Indianapolis |
72,521 |
72,456 |
-65 |
|
HBO |
29,470 |
29,680 |
210 |
|
Cinemax |
19,162 |
18,699 |
-463 |
|
Showtime |
12,137 |
12,006 |
-131 |
|
Disney |
3,270 |
3,339 |
69 |
|
Starz |
6,630 |
8,853 |
2,223 |
|
Total Residential Pays |
70,669 |
72,577 |
1,908 |
|
Homes Passed |
154,892 |
155,031 |
139 |
|
Additional Outlets |
41,616 |
42,108 |
492 |
Operator's Incoming Calls Report - November 1998
| |
Month |
YTD |
Last 12 Months |
|
Total Calls Received |
47,398 |
574,551 |
672,809 |
|
Total Calls Handled |
46,457 |
562,569 |
654,070 |
|
# of Calls Answered Within 30 Seconds |
42,685 |
514,527 |
569,188 |
|
% of Calls Answered Within 30 Seconds |
91.9% |
91.5% |
87.0% |
|
# of Calls Abandoned After 30 Seconds |
86 |
3,590 |
7,563 |
|
% of Calls Abandoned After 30 Seconds |
0.2% |
0.6% |
1.1% |
|
Average Answer Time ( in seconds) |
10.0 |
9.5 |
18.9 |
|
Busy Rate |
1.7% |
1.3% |
1.5% |
|
Total Hours Staffed |
1,440 |
15,952 |
18,840 |
Service Interruption Report - November 1998
| |
Upgrade |
Non-Upgrade |
Combined |
YTD |
Last 12 Months |
|
Total # of Outages |
12 |
45 |
57 |
1470 |
1652 |
|
# of Planned Outages |
12 |
6 |
18 |
656 |
771 |
|
% of Planned Outages |
100% |
13.3% |
31.6% |
58.5% |
4.67% |
|
# of Unplanned Outages |
0 |
39 |
39 |
814 |
881 |
|
% of Unplanned Outages |
0 |
86.7% |
68.4% |
79.0% |
53.3% |
|
# of Subscribers Out |
2448 |
8325 |
10,773 |
434,040 |
606,722 |
|
Total Subscriber Outage Hours |
20,945 |
10,132 |
31,077 |
1,539,046 |
1,791,300 |
|
Total System Customer Hours |
N/A |
N/A |
59,751,360 |
685,503,411 |
799,481,019 |
|
Reliability % |
N/A |
N/A |
99.9% |
137.2% |
99.8% |
|
Total Duration Hours |
102.0 |
54 |
155.8 |
4059 |
4627.4 |
|
Average Duration per Outage (Hours) |
8.5 |
1.2 |
2.7 |
4.4 |
3.2 |
|
Average Customers per Outage |
204 |
185 |
189 |
456 |
5464 |
Service Call Report - November 1998
| |
Month |
YTD |
Last 12 Months |
|
Total Service Calls Received |
3386 |
43,224 |
49,690 |
|
Total Service Calls Scheduled |
1993 |
23,570 |
27,483 |
|
Total Service Calls Completed |
1924 |
22,893 |
26,689 |
|
Same Day |
312 |
6585 |
7712 |
|
Within 24 Hours |
1263 |
12,311 |
14,629 |
|
% Within 24 Hours |
81.9% |
82.8% |
83.7% |
|
Within 36 Hours |
344 |
3480 |
3646 |
|
% Within 36 Hours |
99.74% |
97.9% |
97.4% |
|
After 36 Hours |
6 |
518 |
703 |
|
% After 36 Hours |
0.31% |
2.1% |
2.6% |
Installation Report - November 1998
| |
Month |
YTD |
Last 12 Months |
|
Total Installs Scheduled |
4,245 |
47,292 |
55,706 |
|
Total Installs Completed |
3,589 |
39,429 |
46,391 |
|
# Within 7 Days |
2,995 |
32,771 |
38,145 |
|
Customer Requests After 7 Days |
592 |
6636 |
8,212 |
|
# After 7 Days |
2 |
22 |
34 |
|
% Within 7 Days |
99.9% |
99.9% |
99.9% |
|
