Time Warner Cable Report
Subscriber Totals - March 1998
| |
Beginning |
Ending |
Difference |
|
Full Cable Service |
69,163 |
69,542 |
379 |
|
Bulk Units |
2,794 |
2,794 |
0 |
|
Commercial Customers |
990 |
1,002 |
12 |
|
System Total - Indianapolis |
72,947 |
73,338 |
391 |
|
HBO |
30,068 |
30,222 |
154 |
|
Cinemax |
20,832 |
20,910 |
78 |
|
Showtime |
13,592 |
13,510 |
-82 |
|
Disney |
4,089 |
4,042 |
-47 |
|
Total Residential Pays |
68,581 |
68,684 |
103 |
|
Homes Passed |
154,408 |
154,467 |
59 |
|
Additional Outlets |
37,922 |
38,627 |
705 |
Service Interruption Report - March 1998
| |
Upgrade |
Non-Upgrade |
Combined |
Last 12 Months |
|
Total # of Outages |
25 |
107 |
132 |
1,497 |
|
# of Planned Outages |
25 |
42 |
67 |
823 |
|
% of Planned Outages |
100% |
39.3% |
50.8% |
55.0% |
|
# of Unplanned Outages |
0 |
65 |
65 |
674 |
|
% of Unplanned Outages |
0 |
60.7% |
49.2% |
45.0% |
|
# of Subscribers Out |
8,575 |
31,137 |
39,712 |
568,461 |
|
Total Subscriber Outage Hours |
73,957 |
32,491 |
106,448 |
1,171,848 |
|
Total System Customer Hours |
N/A |
N/A |
79,197,483 |
672,566,139 |
|
Reliability % |
N/A |
N/A |
99.8% |
99.8% |
|
Total Duration Hours |
209.6 |
78.5 |
288.2 |
2,073.3 |
|
Average Duration per Outage (Hours) |
8.4 |
0.7 |
2.2 |
2.7 |
|
Average Customers per Outage |
343 |
291 |
301 |
3,936 |
Service Call Report - March 1998
| |
Month |
Last 12 Months |
|
Total Service Calls Received |
4,004 |
41,616 |
|
Total Service Calls Scheduled |
1,825 |
22,287 |
|
Total Service Calls Completed |
1,779 |
21,710 |
|
Same Day |
536 |
7,404 |
|
Within 24 Hours |
958 |
12,780 |
|
% Within 24 Hours |
84.0% |
93.0% |
|
Within 36 Hours |
226 |
1,063 |
|
% Within 36 Hours |
96.7% |
97.9% |
|
After 36 Hours |
59 |
462 |
|
% After 36 Hours |
3.3% |
2.1% |
Installation Report - March 1998
| |
Month |
Last 12 Months |
|
Total Installs Scheduled |
4,779 |
55,000 |
|
Total Installs Completed |
3,881 |
45,361 |
|
# Within 7 Days |
3,252 |
36,862 |
|
Customer Requests After 7 Days |
628 |
8,462 |
|
# After 7 Days |
1 |
37 |
|
% Within 7 Days |
99.9% |
99.9% |
Construction Report - March 1998
| # |
Construction Location |
| 1. |
Twin Hills -- 66 Units -- .45 Miles |
Public Affairs Monthly Report
March 1998
Customer & Community:
- Produced and ran 30-second promotional spots for The Phoenix Theatre’s production of Durang, Durang, the Indianapolis Opera’s production of Cinderella, The American Cabaret Theatre’s production of Rockspell and The Edyvean Theatre’s production of Mississippi Delta. We also ran promotional spots for the Indiana Repertory Theatre’s Sisters Rosenweig show. Time Warner Cable customers receive discounts to theater productions by showing their Time Warner Cable bills at the time of ticket purchase.
- Sponsored the Bravo Sunday afternoon jazz concert with "BeebleBrox" in the ArtsGarden.
- Sponsored the Independent Film screening of The Usual Suspects in the ArtsGarden.
- Ran public service announcement for The Indianapolis Marion County Public Library and the Clean City Committee’s "Glad Bag-a-thon."
- Promoted the cable industry’s Cable in the Classroom with new 30-second spot and designed new Cable in the Classroom ads for the Cable Guide.
- Sent Crystal Apple Award information packet to each franchise area school as well as to political leaders in the communities we serve. Also distributed news release about the Crystal Apple Award competition. Article appeared in The Indianapolis Recorder.
- Provided a Cable in the Classroom and Critical Viewing Skills workshop to Indianapolis Public School #81 and CIC workshop at IPS #103.
- Sponsored a Critical Viewing Skills Workshop at the Beyond Super Heros Children’s Film Festival at the Indianapolis Arts Center.
- Provided sponsorship to the Indianapolis African-American History Challenge at Crispus Attucks Middle Schools. Al Aldridge helped develop the event and served as a moderator during the program.
- Sponsored the Center for Leadership Development’s Minority Recognition Dinner at the Convention Center. Produced two videos for use during the ceremonies.
- Hosted a Hemophilia of Indiana board of directors meeting at our offices.
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