Time Warner Cable Report
Subscriber Totals - June 1998
| |
Beginning |
Ending |
Difference |
|
Full Cable Service |
69764 |
69746 |
-18 |
|
Bulk Units |
2871 |
2891 |
20 |
|
Commercial Customers |
1012 |
1012 |
0 |
|
System Total - Indianapolis |
73647 |
73649 |
2 |
|
HBO |
30397 |
30406 |
9 |
|
Cinemax |
21175 |
21050 |
-125 |
|
Showtime |
12959 |
12882 |
-77 |
|
Disney |
3846 |
2721 |
-1125 |
|
Starz |
0 |
2573 |
2573 |
|
Total Residential Pays |
68377 |
69632 |
1255 |
|
Homes Passed |
154555 |
154630 |
75 |
|
Additional Outlets |
39808 |
40301 |
493 |
Service Interruption Report - June 1998
| |
Upgrade |
Non-Upgrade |
Combined |
Last 12 Months |
|
Total # of Outages |
47 |
149 |
196 |
1,669 |
|
# of Planned Outages |
47 |
3 |
50 |
840 |
|
% of Planned Outages |
100% |
2.0% |
25.5% |
50.3% |
|
# of Unplanned Outages |
0 |
146 |
146 |
829 |
|
% of Unplanned Outages |
0 |
98.0% |
74.5% |
49.7% |
|
# of Subscribers Out |
13,160 |
43,955 |
57,115 |
702,396 |
|
Total Subscriber Outage Hours |
114,779 |
97,905 |
212,683 |
1,647,435 |
|
Total System Customer Hours |
N/A |
N/A |
60,536,160 |
701,295,051 |
|
Reliability % |
N/A |
N/A |
99.6% |
99.8% |
|
Total Duration Hours |
398.7 |
320.4 |
718.7 |
3,536.3 |
|
Average Duration per Outage (Hours) |
8.5 |
2.2 |
3.7 |
2.9 |
|
Average Customers per Outage |
280 |
295 |
291 |
5,292 |
Service Call Report - June 1998
| |
Month |
Last 12 Months |
|
Total Service Calls Received |
5,751 |
45,069 |
|
Total Service Calls Scheduled |
2,814 |
24,505 |
|
Total Service Calls Completed |
2,737 |
23,844 |
|
Same Day |
847 |
7,796 |
|
Within 24 Hours |
1,344 |
13,527 |
|
% Within 24 Hours |
80.1% |
89.4% |
|
Within 36 Hours |
337 |
1,810 |
|
% Within 36 Hours |
92.4% |
97.0% |
|
After 36 Hours |
209 |
710 |
|
% After 36 Hours |
7.6% |
3.0% |
Installation Report - June 1998
| |
Month |
Last 12 Months |
|
Total Installs Scheduled |
3,820 |
54,618 |
|
Total Installs Completed |
3,268 |
44,903 |
|
# Within 7 Days |
2,717 |
36,588 |
|
Customer Requests After 7 Days |
551 |
8,277 |
|
# After 7 Days |
0 |
38 |
|
% Within 7 Days |
100.0% |
99.9% |
Construction Report - June 1998
| # |
Construction Location |
| 1. |
Barrington Gardens -- 51 Units -- .46 Miles |
Public Affairs Monthly Report
June 1998
Image/Community (Production)
- Produced and aired commercial spot promoting our Sunday afternoon Jazz Event at the ArtsGarden featuring Cynthia Layne.
- Produced and aired three commercials for the Indianapolis Public Schools Foundation’s "Reading On Grade by the Third Grade" program.
- Continued airing our Project Peace commercials promoting the State Attorney General’s conflict resolution program for youth.
- Produced and aired spot for WNAP Radio’s Raft Race in which Time Warner was a sponsor.
- Phyllis Warman served as a judge for an IPS School #11 speech contest.
- Several members of the management group joined Al Aldridge at the Governor’s residence for the IPS Foundation Reading Recognition Awards program.
- Al Aldridge and Shary Hoffman-Meadows served as Masters of Ceremonies for the Urban League’s Ebony and Ivory Dinner honoring Indianapolis families and students.
- Sponsored the American Cancer Society’s Relay for Life at Fort Harrison.
- Al Aldridge and Shary Hoffman-Meadows represented Time Warner and Turner Broadcasting during the regional competition of the 1998 Goodwill Games hosted by the Wheeler Boys and Girls Club. Competitors from throughout the state participated in basketball, swimming and track and field events.
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