Time Warner Cable Report
Subscriber Totals - July 1998
| |
Beginning |
Ending |
Net
Gain/Loss |
| Full Cable Service (excluding Basic Only) |
67,385 |
66,469 |
-916 |
| Basic Only |
2361 |
2373 |
12 |
| Bulk Units |
2891 |
2891 |
0 |
| Commercial Customers |
1012 |
1039 |
27 |
| System Total - Indianapolis |
73,649 |
72,772 |
-877 |
| HBO |
30,406 |
29,635 |
-771 |
| Cinemax |
21,050 |
20,332 |
-718 |
| Showtime |
12,882 |
12,608 |
-274 |
| Disney |
2721 |
3578 |
857 |
| Starz! |
2573 |
4066 |
1493 |
| Total Residential Pays |
69,632 |
70,219 |
587 |
| Homes Passed |
154,630 |
154,670 |
40 |
| Additional Outlets |
40,301 |
40,280 |
-21 |
Operator's Incoming Calls Report - July 1998
| |
Month |
YTD |
Last 12 Months |
| Total Calls Received |
56,418 |
372,095 |
622,515 |
| Total Calls Handled |
54,809 |
364,514 |
600,964 |
| # of Calls Answered within 30 sec. |
50,510 |
331,393 |
490,438 |
| % of Calls Answered within 30 sec. |
92.2% |
91.0% |
81.6% |
| # of Calls Abandoned after 30 sec. |
150 |
2,875 |
11,246 |
| % of Calls Abandoned after 30 sec. |
0.3% |
0.8% |
1.8% |
| Average Answer Time ( in seconds) |
6.0 |
10.0 |
29.0 |
| Busy Rate |
1.5% |
1.1% |
1.8% |
| Total Hours Staffed |
1,488 |
10,096 |
17,400 |
Service Interruption Report - July 1998
| |
Upgrade |
Non-Upgrade |
Combined |
YTD |
Last 12 Months |
|
Total # of Outages |
31 |
109 |
140 |
1,108 |
1,697 |
|
# of Planned Outages |
31 |
9 |
40 |
513 |
844 |
|
% of Planned Outages |
100% |
8.3% |
28.6% |
44.8% |
49.7% |
|
# of Unplanned Outages |
0 |
100 |
100 |
595 |
853 |
|
% of Unplanned Outages |
0 |
91.7% |
71.4% |
55.2% |
50.3% |
|
# of Subscribers Out |
5,208 |
25,615 |
30,823 |
356,771 |
712,999 |
|
Total Subscriber Outage Hours |
43,141 |
43,162 |
86,303 |
1,246,788 |
1,733,738 |
|
Total System Customer Hours |
N/A |
N/A |
62,133,672 |
442,572,075 |
710,920,923 |
|
Reliability % |
N/A |
N/A |
99.9% |
99.8% |
99.8% |
|
Total Duration Hours |
255.8 |
161.7 |
417.7 |
2,829 |
3,954.0 |
|
Average Duration per Outage (Hours) |
8.3 |
1.5 |
3.0 |
3.1 |
2.9 |
|
Average Customers per Outage |
168 |
235 |
220 |
400 |
5,512 |
Service Call Report - July 1998
| |
Month |
YTD |
Last 12 Months |
|
Total Service Calls Received |
4,722 |
29,061 |
46,744 |
|
Total Service Calls Scheduled |
2,514 |
15,405 |
25,222 |
|
Total Service Calls Completed |
2,395 |
14,949 |
24,477 |
|
Same Day |
883 |
4,715 |
8,030 |
|
Within 24 Hours |
939 |
7,731 |
13,455 |
|
% Within 24 Hours |
76.1% |
83.8% |
87.8% |
|
Within 36 Hours |
534 |
2,006 |
2,292 |
|
% Within 36 Hours |
98.4% |
96.8% |
97.1% |
|
After 36 Hours |
39 |
497 |
699 |
|
% After 36 Hours |
1.6% |
3.2% |
2.9% |
Installation Report - July 1998
| |
Month |
YTD |
Last 12 Months |
|
Total Installs Scheduled |
3,814 |
29,374 |
53,830 |
|
Total Installs Completed |
3,223 |
24,896 |
44,570 |
|
# Within 7 Days |
2,637 |
20,971 |
36,548 |
|
Customer Requests After 7 Days |
586 |
3910 |
7,986 |
|
# After 7 Days |
0 |
15 |
36 |
|
% Within 7 Days |
100.0% |
99.9% |
99.9% |
Construction Report - July 1998
| # |
Construction Location |
|
1. |
Perry Oaks -- 36 Units -- .41 U/G Miles |
|
2. |
Jail Annex -- 1 Unit -- .10 U/G Miles |
|
3. |
Eagle Creek Village -- 15 Units -- .17 U/G Miles |
Community Involvement Report
July 1998
Image/Community (Production)
-
Produced and aired a commercial for Time Warner-sponsored jazz event at Artsgarden.
-
Produced and aired three commercials for the Indianapolis Public Schools Foundation's "Reading on Grade by Third Grade" program.
-
Ran PSA's for Sheriff's Department.
-
Continued airing our series of Project Peace spots.
-
Produced a spot for the Urban League Golf Outing slated for September.
-
Produced the sponsor video for the IBE Corporate Luncheon, and sponsored numerous IBE activities, as well as the Star Quest talent competition.
-
Produced a spot for the IBR Summer Celebration.
-
Aired a spot for the Cathedral Art's International Violin Competition slated for September.
Image/Community (Other Events):
-
Met with Mary Watkins, Ball State University, to discuss a partnership with TWC and Ball State to offer a graduate credit course in using Cable in the Classroom as part of BSU's Educational Technology Curriculum.
-
Sponsored the American Cancer Society's Relay for Life, held at Fort Harrison.
-
Worked with Court TV in producing the Your Turn Court TV show from the IRT. This program will air on the national cable network on August 22 and 23.
-
Al Aldridge presided over Hemophilia Family Focus Day at Indiana Beach in Monticello, Indiana. |
