Time Warner Cable Report
Subscriber Totals - February 1998
| |
Beginning |
Ending |
Difference |
|
Full Cable Service |
68,898 |
69,163 |
265 |
|
Bulk Units |
2,794 |
2,794 |
0 |
|
Commercial Customers |
980 |
990 |
10 |
|
System Total - Indianapolis |
72,672 |
72,947 |
275 |
|
HBO |
29,761 |
30,068 |
307 |
|
Cinemax |
20,823 |
20,832 |
9 |
|
Showtime |
13,482 |
13,592 |
110 |
|
Disney |
4,152 |
4,089 |
-63 |
|
Total Residential Pays |
68,218 |
68,581 |
363 |
|
Homes Passed |
154,602 |
154,408 |
-194 |
|
Additional Outlets |
37,173 |
37,922 |
749 |
Operator's Incoming Calls Report - February 1998
| |
Month |
Last 12 Months |
|
Total Calls Received |
47,502 |
566,518 |
|
Total Calls Handled |
46,708 |
547,536 |
|
# of Calls Answered Within 30 Seconds |
42,898 |
436,806 |
|
% of Calls Answered Within 30 Seconds |
91.8% |
79.8% |
|
# of Calls Abandoned After 30 Seconds |
476 |
11,556 |
|
% of Calls Abandoned After 30 Seconds |
1.0% |
2.0% |
|
Average Answer Time ( in seconds) |
9.0 |
32.3 |
|
Busy Rate |
1.2% |
1.7% |
|
Total Hours Staffed |
1,344 |
17,440 |
Service Interruption Report - February 1998
| |
Upgrade |
Non-Upgrade |
Combined |
Last 12 Months |
|
Total # of Outages |
30 |
62 |
92 |
1,453 |
|
# of Planned Outages |
30 |
33 |
63 |
800 |
|
% of Planned Outages |
100% |
53.2% |
68.5% |
55.1% |
|
# of Unplanned Outages |
0 |
29 |
29 |
653 |
|
% of Unplanned Outages |
0 |
46.8% |
31.5% |
44.9% |
|
# of Subscribers Out |
9,540 |
6,448 |
15,988 |
553,972 |
|
Total Subscriber Outage Hours |
84,158 |
9,706 |
93,864 |
1,089,024 |
|
Total System Customer Hours |
N/A |
N/A |
55,974,240 |
646,133,880 |
|
Reliability % |
N/A |
N/A |
99.8% |
99.8% |
|
Total Duration Hours |
267 |
52.7 |
320.2 |
1,785.1 |
|
Average Duration per Outage (Hours) |
8.9 |
0.9 |
3.5 |
2.7 |
|
Average Customers per Outage |
318 |
104 |
174 |
3,635 |
Service Call Report - February 1998
| |
Month |
Last 12 Months |
|
Total Service Calls Received |
3,592 |
40,756 |
|
Total Service Calls Scheduled |
2,096 |
21,966 |
|
Total Service Calls Completed |
2,038 |
21,396 |
|
Same Day |
667 |
7,383 |
|
Within 24 Hours |
1,122 |
12,603 |
|
% Within 24 Hours |
87.8% |
93.4% |
|
Within 36 Hours |
229 |
960 |
|
% Within 36 Hours |
99.0% |
97.9% |
|
After 36 Hours |
20 |
449 |
|
% After 36 Hours |
1.0% |
2.1% |
Installation Report - February 1998
| |
Month |
Last 12 Months |
|
Total Installs Scheduled |
4,261 |
54,650 |
|
Total Installs Completed |
3,519 |
45,712 |
|
# Within 7 Days |
2,968 |
37,143 |
|
Customer Requests After 7 Days |
546 |
8,524 |
|
# After 7 Days |
5 |
45 |
|
% Within 7 Days |
99.9% |
99.9% |
Construction Report - February 1998
| # |
Construction Location |
| 1. |
Manchester & Sheffield Inn -- 45 Units -- .02 Miles |
| 2. |
504 N. Pennsylvania St. -- 30 Units -- .01 Miles |
| 3. |
West Park Health Care Center -- 50 Units -- .01 Miles |
Public Affairs Monthly Report
February 1998
Programming:
- As part of our continuing media sponsorships for the arts, we produced and cablecast spots for the Phoenix Theatre’s Taking Sides, The American Cabaret Theatre’s Rockspell, The Indianapolis Opera’s Cinderella, and the Indiana Repertory Theatre’s Tally’s Folly.
- Produced and ran commercial spots for "Jazz in the ArtsGarden;" the independent film Hoop Dreams, which was also shown in the ArtsGarden; and a Black History Month spot featuring the Black Hollywood promotion.
- Produced a video for the Senator Richard Lugar Women’s Recognition Dinner. Each year a select group of Republican women are mentored by the Senator and his organization to enhance the ranks of talented women who can run for elective office.
- Produced and ran a Cable in the Classroom promotional video.
Community:
- Supported the King Walker Wilkins Young dinner benefiting minority programs in the community.
- TWC PR Manager Al Aldridge served as a judge for the film competition of the annual Prelude Awards for high school students planning to pursue careers in the arts.
- Agreed to sponsor a sports celebrity for an appearance at the Circle City Classic.
- Coordinated the appearance of Hoop Dreams star Arthur Agee at the Independent Film Channel/Time Warner Cable screening at the ArtsGarden. The Arthur Agee Foundation received a $500 contribution from IFC and TWC during the event.
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