Time Warner Cable Report
Subscriber Totals - December 1998
| |
Beginning |
Ending |
Net Gain/Loss |
|
Full Cable Service (excluding Basic only) |
65,595 |
65,840 |
245 |
|
Basic Only |
2,797 |
2,752 |
-45 |
|
Bulk Units |
3,159 |
2,910 |
-249 |
|
Commercial Customers |
1,026 |
1,019 |
-7 |
|
System Total - Indianapolis |
72,577 |
72,521 |
-56 |
|
HBO |
29,550 |
29,470 |
-80 |
|
Cinemax |
18,542 |
19,162 |
620 |
|
Showtime |
11,984 |
12,137 |
153 |
|
Disney |
3,628 |
3,270 |
-358 |
|
Starz |
9,895 |
6,630 |
-3,265 |
|
Total Residential Pays |
73,599 |
70,669 |
-2,930 |
|
Homes Passed |
154,892 |
154,892 |
0 |
|
Additional Outlets |
49,302 |
41,616 |
-7,686 |
Operator's Incoming Calls Report - December 1998
| |
Month |
YTD |
Last 12 Months |
|
Total Calls Received |
39,543 |
614,094 |
614,094 |
|
Total Calls Handled |
39,140 |
601,709 |
601,709 |
|
# of Calls Answered Within 30 Seconds |
38,013 |
552,540 |
552,540 |
|
% of Calls Answered Within 30 Seconds |
97.1% |
92.0% |
91.8% |
|
# of Calls Abandoned After 30 Seconds |
21 |
3,611 |
3,611 |
|
% of Calls Abandoned After 30 Seconds |
0.1% |
0.6% |
0.6% |
|
Average Answer Time ( in seconds) |
3.6 |
9.0 |
9.0 |
|
Busy Rate |
0.8% |
1.3% |
1.3% |
|
Total Hours Staffed |
1,440 |
17,392 |
17,392 |
Service Interruption Report - December 1998
| |
Month |
YTD |
Last 12 Months |
|
Total # of Outages |
33 |
1,503 |
1,503 |
|
# of Planned Outages |
0 |
656 |
656 |
|
% of Planned Outages |
0.0% |
39.0% |
39.0% |
|
# of Unplanned Outages |
33 |
847 |
847 |
|
% of Unplanned Outages |
100.0% |
61.0% |
61.0% |
|
# of Subscribers Out |
1,914 |
435,954 |
435,954 |
|
Total Subscriber Outage Hours |
2,448 |
1,541,492 |
1,541,492 |
|
Total System Customer Hours |
61,850,208 |
747,293,859 |
747,293,859 |
|
Reliability % |
99.9% |
99.8% |
99.8% |
|
Total Duration Hours |
46.2 |
4,105 |
4,105.4 |
|
Average Duration per Outage (Hours) |
1.4 |
3.0 |
3.0 |
|
Average Customers per Outage |
58 |
309 |
309 |
Service Call Report - December 1998
| |
Month |
YTD |
Last 12 Months |
|
Total Service Calls Received |
2,369 |
45,593 |
45,593 |
|
Total Service Calls Scheduled |
1,758 |
25,328 |
25,328 |
|
Total Service Calls Completed |
1,710 |
24,603 |
24,603 |
|
Same Day |
523 |
7,108 |
7,108 |
|
Within 24 Hours |
927 |
13,238 |
13,238 |
|
% Within 24 Hours |
84.8% |
83.0% |
82.7% |
|
Within 36 Hours |
255 |
3,735 |
3,735 |
|
% Within 36 Hours |
99.71% |
98.0% |
97.9% |
|
After 36 Hours |
5 |
523 |
523 |
|
% After 36 Hours |
0.29% |
2.0% |
2.1% |
Installation Report - December 1998
| |
Month |
YTD |
Last 12 Months |
|
Total Installs Scheduled |
3,887 |
51,179 |
51,179 |
|
Total Installs Completed |
3,226 |
42,655 |
42,655 |
|
# Within 7 Days |
2,751 |
35,522 |
35,522 |
|
Customer Requests After 7 Days |
474 |
7110 |
7,110 |
|
# After 7 Days |
1 |
23 |
23 |
|
% Within 7 Days |
99.70% |
99.9% |
99.9% |
Construction Report - December 1998
| # |
Construction Location |
|
1. |
Eagle Creek Village - Section 2 - PH I & II - 33 Units - .27 U/G Mile |
|
2. |
Seminole Apartments - 33 Units - .03 Aerial Mile |
|
3. |
Hawthorne Apartments - 164 Units - .92 U/G Mile |
|
4. |
Laurelwood Apartments - 140 Units - .66 U/G Mile |
|
5. |
Rosewalk @ Lutherwood - 101 Units - .05 Aerial Mile |
|
66 |
1227 N. Park - 8 Units - .02 U/G Mile |
|
7. |
Emmis Broadcasting - 1 unit - .15 U/G Mile |
|
8. |
City Training Facility - 1 Unit - .33 U/G Mile |
Public Affairs Monthly Report
December 1998
Production
- Produced promotional spots for the Phoenix Theatre’s "How I Learned to Drive", the Indiana Repertory Theatre’s "Ballyhoo", the American Cabaret Theatre’s "Take this Job-Part 2", "Six Thirty P.M.’s Blade Promotion", and "Rangeela Punjab" the February 6, celebration of Northern Indian culture sponsored by Time Warner Cable.
Community Involvement
- Supported the grand opening of the Blue Triangle Building. Al Aldridge served on the organizing committee for this project which will serve as a home for the underprivileged in Indianapolis.
- Coordinated an employee bake sale which raise approximately $200 for our United Christmas Service Family. Toys, clothing and food were provided to the family on December 18.
- Assisted with the Hemophilia of Indiana children’s Christmas party.
- Conducted a Home School Tour of our Time Warner Cable facilities.
- Addressed the annual meeting of the Wheelers Boys and Girls Clubs. We have been asked to serve on the club’s board of advisors. Danielle Armstrong, Marketing Manager will represent Time Warner Cable on this board in 1999.
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