Time Warner Cable Report
Subscriber Totals - April 1998
| |
Beginning |
Ending |
Difference |
|
Full Cable Service |
69,542 |
69,848 |
306 |
|
Bulk Units |
2,794 |
2,794 |
0 |
|
Commercial Customers |
1,002 |
1,002 |
0 |
|
System Total - Indianapolis |
73,338 |
73,644 |
306 |
|
HBO |
30,222 |
30,457 |
235 |
|
Cinemax |
20,910 |
21,320 |
410 |
|
Showtime |
13,510 |
13,143 |
-367 |
|
Disney |
4,042 |
3,932 |
-110 |
|
Total Residential Pays |
68,684 |
68,852 |
168 |
|
Homes Passed |
154,467 |
154,541 |
74 |
|
Additional Outlets |
38,627 |
39,216 |
589 |
Operator's Incoming Calls Report - April 1998
| |
Month |
Last 12 Months |
|
Total Calls Received |
51,228 |
594,740 |
|
Total Calls Handled |
50,408 |
575,123 |
|
# of Calls Answered Within 30 Seconds |
46,717 |
463,326 |
|
% of Calls Answered Within 30 Seconds |
92.7% |
80.6% |
|
# of Calls Abandoned After 30 Seconds |
653 |
11,902 |
|
% of Calls Abandoned After 30 Seconds |
1.3% |
2.0% |
|
Average Answer Time ( in seconds) |
7.0 |
31.0 |
|
Busy Rate |
1.6% |
1.8% |
|
Total Hours Staffed |
1,440 |
17,440 |
Service Interruption Report - April 1998
| |
Upgrade |
Non-Upgrade |
Combined |
Last 12 Months |
|
Total # of Outages |
30 |
96 |
126 |
1,535 |
|
# of Planned Outages |
30 |
24 |
54 |
832 |
|
% of Planned Outages |
100% |
25.0% |
42.9% |
54.2% |
|
# of Unplanned Outages |
0 |
72 |
72 |
703 |
|
% of Unplanned Outages |
0 |
75.0% |
57.1% |
45.8% |
|
# of Subscribers Out |
90,576 |
15,227 |
105,803 |
652,490 |
|
Total Subscriber Outage Hours |
190,377 |
9,822 |
200,199 |
1,327,290 |
|
Total System Customer Hours |
N/A |
N/A |
60,203,520 |
681,634,539 |
|
Reliability % |
N/A |
N/A |
99.8% |
99.8% |
|
Total Duration Hours |
256.2 |
77.7 |
333.9 |
2,407.2 |
|
Average Duration per Outage (Hours) |
8.5 |
0.8 |
2.7 |
2.7 |
|
Average Customers per Outage |
3,019 |
159 |
840 |
4,776 |
Service Call Report - April 1998
| |
Month |
Last 12 Months |
|
Total Service Calls Received |
4,056 |
41,354 |
|
Total Service Calls Scheduled |
2,411 |
23,039 |
|
Total Service Calls Completed |
2,347 |
22,434 |
|
Same Day |
677 |
7,520 |
|
Within 24 Hours |
1,263 |
13,097 |
|
% Within 24 Hours |
82.7% |
91.9% |
|
Within 36 Hours |
349 |
1,343 |
|
% Within 36 Hours |
97.5% |
97.9% |
|
After 36 Hours |
58 |
473 |
|
% After 36 Hours |
2.5% |
2.1% |
Installation Report - April 1998
| |
Month |
Last 12 Months |
|
Total Installs Scheduled |
4,487 |
55,761 |
|
Total Installs Completed |
3,767 |
46,008 |
|
# Within 7 Days |
3,211 |
37,410 |
|
Customer Requests After 7 Days |
555 |
8,562 |
|
# After 7 Days |
1 |
36 |
|
% Within 7 Days |
99.9% |
99.9% |
Public Affairs Monthly Report
April 1998
Image/Community (Production)
- Aired a PSA for Dance Kaleidoscope.
- Aired a PSA for American Cancer Society for their "Relay for Life" event.
- Produced and began airing six commercials for Project Peace.
- Produced and carried a spot for BRAVO/ACI/Arts Council "Jazz at the ArtsGarden."
- Produced a spot for the Indianapolis Opera’s Carmen, ACT’s Come a Little Closer, Edyvean Theatre’s Night Music, Phoenix Theater’s Company and Asante Children’s Theatre’s Middle Passage.
- Aired a spot for the IRT’s Les Tres Dumas.
Image/Community (Other Events)
- Sent reminders to all teachers about TWC’s Golden Apple Awards.
- Arranged an interview for Cable in the Classroom with WIBC Radio.
- Held a Cable in the Classroom Workshop for IPS teachers.
- Facilitated a meeting with Court TV, the Attorney General’s office, the Indiana Bar Association and Indiana Black Expo to discuss a Your Turn TV show for July’s Expo.
- Assisted a Flanner House and Children’s Museum distance learning day by donating the camera, microphone and mike mixer used in the event. The TWC I-Net was used to transport two-way audio and video between the Flanner House and the Children’s Museum.
- Hosted a Cable in the Classroom booth at the IPS Vendor Fair.
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