Time Warner Cable Report
Subscriber Totals - September 1997
| |
Beginning |
Ending |
Net Gain/Loss |
| Full Cable Service |
68,699 |
68,613 |
-86 |
| Bulk Units |
2,581 |
2,639 |
58 |
| Commercial Customers |
965 |
974 |
9 |
| System Total - Indianapolis |
72,245 |
72,226 |
-19 |
| HBO |
27,770 |
28,006 |
236 |
| Cinemax |
19,043 |
19,336 |
293 |
| Showtime |
14,944 |
14,465 |
-479 |
| Disney |
4,527 |
4,414 |
-113 |
| Total Residential Pays |
66,284 |
66,251 |
-33 |
| Homes Passed |
153,989 |
154,030 |
41 |
| Additional Outlets |
35,687 |
35,827 |
140 |
Operator's Incoming Calls Report - September 1997
| |
Month |
Last 12 Months |
| Total Calls Received |
47,904 |
520,057 |
| Total Calls Handled |
46,056 |
507,353 |
| # of Calls Answered Within 30 Seconds |
35,560 |
442,346 |
| % of Calls Answered Within 30 Seconds |
77.2% |
87.2% |
| # of Calls Abandoned After 30 Seconds |
1848 |
7703 |
| % of Calls Abandoned After 30 Seconds |
3.9% |
1.5% |
| Average Answer Time (in seconds) |
28.0 |
19.6 |
| Busy Rate |
2.8% |
1.0% |
| Total Hours Staffed |
1440 |
17,520 |
Service Interruption Report - September 1997
| |
Upgrade |
Non-Upgrade |
Combined |
Last 12 Months |
| Total # of Outages |
54 |
97 |
151 |
1116 |
| # of Planned Outages |
54 |
35 |
89 |
521 |
| % of Planned Outages |
100% |
36.1% |
59.0% |
46.7% |
| # of Unplanned Outages |
0 |
62 |
62 |
595 |
| % of Unplanned Outages |
0 |
63.9 |
41.0 |
53.3 |
| # of Subscribers Out |
6864 |
45,205 |
52,069 |
356,093 |
| Total Subscriber Outage Hours |
65,230 |
42,060 |
107,290 |
333,352 |
| Total System Customer Hours |
4,942,080 |
44,521,200 |
49,463,280 |
862,846,441 |
| Reliability % |
98.7% |
99.9% |
99.8% |
99.9% |
| Total Duration Hours |
171 |
95 |
266 |
*266 |
| Average Duration per Outage (hours) |
9.5 |
0.98 |
1.76 |
*1.76 |
| Average Customers per Outage |
127 |
466 |
345 |
*345 |
*Based on one (1) month.
Service Call Report - September 1997
| |
Month |
Last 12 Months |
| Total Service calls Received |
3,414 |
38,214 |
| Total Service Calls Scheduled |
2,085 |
20,380 |
| Total Service Calls Completed |
2,032 |
19,734 |
| Same Day |
784 |
6,544 |
| Within 24 Hours |
1,226 |
11,910 |
| % Within 24 Hours |
98.9% |
93.5% |
| Within 36 Hours |
16 |
796 |
| % Within 36 Hours |
99.7% |
97.5% |
| After 36 Hours |
6 |
483 |
| % After 36 Hours |
0.3% |
2.4% |
Installation Report - September 1997
| |
Month |
Last 12 Months |
| Total Installs Scheduled |
5464 |
46,786 |
| Total Installs Completed |
3920 |
39,132 |
| # Within 7 Days |
3014 |
31,826 |
| Customer Requests After 7 Days |
900 |
7259 |
| # After 7 Days |
4 |
47 |
| % Within 7 Days |
99.9% |
99.9% |
Construction Report - September 1997
|
# |
Construction Location |
U/G |
A |
Type |
|
1. |
William Penn Condominium Apartments -- 44 Units -- .04 Miles |
|
|
|
|
2. |
Riley Commons -- 7 Units -- .02 Miles |
|
|
|
Public Affairs Monthly Report
September 1997
Programming:
-
Continued producing Six-Thirty Show to meet production requirements of the Indianapolis Franchise Agreement. Guests included Ray Wallace, Indy Parks Director; Dr. Suellen Reed, State Superintendent of Public Instruction; Dan Wakefield, author of Going All the Way; and Garfield the Cat.
-
Signed an agreement with WAV-53 TV to take responsibility beginning October 17 for all local origination productions to meet Indianapolis Franchise requirements. WAV will be taking two of our production staff members as WAV employees.
-
Produced and aired commercial spots promoting the Indianapolis Opera's production of The Magic Flute; The Edyvean Theatre's production of Mame; the American Cabaret Theatre's production of Cabaret; the Indiana Repertory Theatre's production of To Kill a Mockingbird; and the Leukemia Society's Diamond Ball fund-raising event.
Community:
-
Developed plans for an October 14 joint venture with Indiana's Attorney General and the USA Network to promote USA's "Week Without Violence." The Attorney General's office will sponsor a workshop for students involved with Project Peace, an initiative to teach youngsters to manage conflict, and Time Warner Cable will develop 30-second spot announcements featuring the workshop participants. The 30-second spots will be cablecast throughout the year on unsold ad avails throughout the cable system.
-
In conjunction with the Arts Council and the Bravo/Independent Film Channel, we sponsored a jazz concert by the Oliver Nelson, Jr. Quartet in the Indianapolis ArtsGarden.
-
Provided a Cable in the Classroom briefing to teachers at Indianapolis Public School #105.
-
Sponsored a booth at the "Fiesta '97" Hispanic Festival.
-
Hosted a financial planning seminar for hemophilia patients and their families who had received awards from a class action lawsuit against the nation's blood banks. |
