Time Warner Cable Report
Subscriber Totals - October 1997
| |
Beginning |
Ending |
Net Gain/Loss |
| Full Cable Service |
68,613 |
68,430 |
-183 |
| Bulk Units |
2,639 |
2,581 |
-58 |
| Commercial Customers |
974 |
997 |
23 |
| System Total - Indianapolis |
72,226 |
72,008 |
-218 |
| HBO |
28,006 |
28,183 |
177 |
| Cinemax |
19,336 |
19,549 |
213 |
| Showtime |
14,465 |
14,242 |
-223 |
| Disney |
4,414 |
4,362 |
-52 |
| Total Residential Pays |
66,251 |
66,336 |
85 |
| Homes Passed |
154,030 |
154,170 |
140 |
| Additional Outlets |
35,827 |
35,832 |
5 |
Operator's Incoming Calls Report - October 1997
| |
Month |
Last 12 Months |
| Total Calls Received |
55,020 |
527,390 |
| Total Calls Handled |
49,965 |
511,546 |
| # of Calls Answered Within 30 Seconds |
24,313 |
430,311 |
| % of Calls Answered Within 30 Seconds |
48.7% |
84.1% |
| # of Calls Abandoned After 30 Seconds |
2,240 |
8,928 |
| % of Calls Abandoned After 30 Seconds |
4.1% |
1.7% |
| Average Answer Time (in seconds) |
94.0 |
25.3 |
| Busy Rate |
3.5% |
1.2% |
| Total Hours Staffed |
1,488 |
17,520 |
Service Interruption Report - October 1997
| |
Upgrade |
Non-Upgrade |
Combined |
Last 12 Months |
| Total # of Outages |
29 |
109 |
138 |
1162 |
| # of Planned Outages |
29 |
51 |
80 |
544 |
| % of Planned Outages |
100 |
46.8 |
58.0 |
46.8 |
| # of Unplanned Outages |
0 |
58 |
58 |
618 |
| % of Unplanned Outages |
0 |
53.2 |
42.0 |
53.2 |
| # of Subscribers Out |
7051 |
68,234 |
75,285 |
398,490 |
| Total Subscriber Outage Hours |
49,357 |
78,048 |
127,405 |
435,472 |
| Total System Customer Hours |
5,245,944 |
45,802,128 |
51,048,072 |
858,525,383 |
| Reliability % |
99.0 |
99.8 |
99.7 |
99.9 |
| Total Duration Hours |
184 |
107 |
291 |
*279 |
| Average Duration per Outage (hours) |
7 |
1.14 |
1.7 |
*1.95 |
| Average Customers per Outage |
243 |
626 |
546 |
*445.5 |
*Based on two (2) months.
Service Call Report - October 1997
| |
Month |
Last 12 Months |
| Total Service Calls Received |
3,584 |
38,106 |
| Total Service Calls Scheduled |
1, 833 |
18,702 |
| Total Service Calls Completed |
1,773 |
19,912 |
| Same Day |
590 |
6,604 |
| Within 24 Hours |
1,137 |
12,103 |
| % Within 24 Hours |
97.4% |
93.9% |
| Within 36 Hours |
42 |
779 |
| % Within 36 Hours |
99.8% |
97.9% |
| After 36 Hours |
4 |
425 |
| % After 36 Hours |
0.2% |
2.1% |
Installation Report - October 1997
| |
Month |
Last 12 Months |
| Total Installs Scheduled |
5,085 |
52,953 |
| Total Installs Completed |
4,118 |
43,631 |
| # Within 7 Days |
3,425 |
35,479 |
| Customer Requests After 7 Days |
691 |
8,099 |
| # After 7 Days |
2 |
53 |
| % Within 7 Days |
99.9% |
99.9% |
Construction Report - October 1997
|
# |
Construction Location |
U/G |
A |
Type |
|
1. |
No construction |
|
|
|
Public Affairs Monthly Report
October 1997
Programming:
- In mid-October, we completed the transition of local origination production to WAV-53 TV. Two TWC programming employees were hired by WAV-53 to handle the responsibilities of 25 hours/week of local program production required by our Indianapolis Franchise.
- Produced and ran commercial spots for several local theatre groups as part of our season sponsorships for these non-profit arts organizations.
- Distributed copies of the Tapestry of Our Culture program to numerous schools and university-level international studies programs.
Community:
- Conducted successful United Way campaign, achieving 104% of pledge goal.
- The Employee Caring Committee conducted a raffle to raise $365.00, which will be used with other employee-contributed funds to purchase clothes and toys for underprivileged families at Christmas.
- Provided corporate sponsorship to the Circle City Classic football game, which raises money for scholarships to traditional Black colleges.
- Conducted a USA Network "Erase the Hate & Violence" workshop in conjunction with the Indiana Attorney General’s office and the American Bar Association. Students from throughout the state participated in the workshop. Video from the event will be used to produce six "Erase the Hate & Violence" commercials which will be shown throughout the year.
- Staffed Time Warner Cable booth at the International Festival. Promoted our upgrade activities and provided customers with information on upgrade schedules and new services.
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