Time Warner Cable Report
Subscriber Totals - November 1997
| |
Beginning |
Ending |
Net Gain/Loss |
| Full Cable Service |
68,430 |
69,000 |
570 |
| Bulk Units |
2,581 |
2,581 |
0 |
| Commercial Customers |
997 |
974 |
-23 |
| System Total - Indianapolis |
72,008 |
72,555 |
547 |
| HBO |
28,183 |
29,309 |
1,126 |
| Cinemax |
19,549 |
20,815 |
1,266 |
| Showtime |
14,242 |
13,826 |
-416 |
| Disney |
4,362 |
4,301 |
-61 |
| Total Residential Pays |
66,336 |
68,251 |
1,915 |
| Homes Passed |
154,170 |
154,267 |
97 |
| Additional Outlets |
35,832 |
36,325 |
493 |
Operator's Incoming Calls Report - November 1997
| |
Month |
Last 12 Months |
| Total Calls Received |
52,501 |
537,590 |
| Total Calls Handled |
47,457 |
518,968 |
| # of Calls Answered Within 30 Seconds |
22,630 |
419,560 |
| % of Calls Answered Within 30 Seconds |
47.7% |
80.8% |
| # of Calls Abandoned After 30 Seconds |
2,774 |
10,867 |
| % of Calls Abandoned After 30 Seconds |
5.3% |
2.0% |
| Average Answer Time (in seconds) |
93.0 |
30.8 |
| Busy Rate |
2.9% |
1.4% |
| Total Hours Staffed |
1,440 |
17,520 |
Service Interruption Report - November 1997
| |
Upgrade |
Non-Upgrade |
Combined |
Last 12 Months |
| Total # of Outages |
28 |
68 |
96 |
1,192 |
| # of Planned Outages |
28 |
36 |
64 |
574 |
| % of Planned Outages |
100% |
52.9% |
66.7% |
48.2% |
| # of Unplanned Outages |
0 |
32 |
32 |
618 |
| % of Unplanned Outages |
0 |
47.1% |
33.3% |
51.8% |
| # of Subscribers Out |
6,916 |
116,144 |
123,060 |
497,895 |
| Total Subscriber Outage Hours |
57,226 |
119,174 |
176,400 |
582,052 |
| Total System Customer Hours |
N/A |
N/A |
52,250,400 |
629,515,776 |
| Reliability % |
N/A |
N/A |
99.6% |
99.8% |
| Total Duration Hours |
228.7 |
65.7 |
294.4 |
*196.3 |
| Average Duration per Outage (hours) |
8.17 |
0.97 |
3.07 |
*4.07 |
| Average Customers per Outage |
247 |
1,708 |
1,282 |
*1,079 |
*Based on three (3) months.
Service Call Report - November 1997
| |
Month |
Last 12 Months |
| Total Service Calls Received |
3,593 |
39,174 |
| Total Service Calls Scheduled |
2,216 |
21,247 |
| Total Service Calls Completed |
2,139 |
20,581 |
| Same Day |
677 |
6,893 |
| Within 24 Hours |
1,294 |
12,390 |
| % Within 24 Hours |
92.1% |
93.7% |
| Within 36 Hours |
34 |
763 |
| % Within 36 Hours |
93.7% |
97.4% |
| After 36 Hours |
134 |
534 |
| % After 36 Hours |
6.3% |
2.6% |
Installation Report - November 1997
| |
Month |
Last 12 Months |
| Total Installs Scheduled |
4,552 |
53,554 |
| Total Installs Completed |
3,790 |
44,170 |
| # Within 7 Days |
2,884 |
35,743 |
| Customer Requests After 7 Days |
899 |
8,374 |
| # After 7 Days |
7 |
53 |
| % Within 7 Days |
99.8% |
99.9% |
Construction Report - November 1997
|
# |
Construction Location |
U/G |
A |
Type |
|
1. |
Concord Village West - 57 Units - .44 Miles |
|
|
|
|
2. |
Concord East Apartments - 176 Units - .89 Miles |
|
|
|
Public Affairs Monthly Report
November 1997
Programming:
- Continued producing weekly LO shows for David Miller and Carmen Hansen Rivera. We will produce these shows until the end of 1997, at which time the only LO show production to be done in the 3030 Roosevelt Studios will be Six-Thirty PM on Mondays, and The Recorder on Air (ROAR) Show on Thursdays.
- Carried six Indiana Pacers games on the Educational Public Safety Channel so that customers in non-upgraded areas could view the local games.
- Carried public service announcements for the Marion County Sheriff’s Department, the Indianapolis Zoo and the Christamore Tree Spree.
- As part of our sponsorship of non-profits in the community, we produced and ran promotional spots for American Cabaret Theatre’s "Painting the Universe," Indianapolis Opera’s "The Rake’s Progress," the Edyvean Theatre’s production of "Joseph & Mary," and the Artsgarden’s monthly Sunday afternoon Jazz Concert.
Community:
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