Time Warner Cable Report
Subscriber Totals - May 1997
| |
Beginning |
Ending |
Net Gain/Loss |
| Full Cable Service |
70,808 |
70,575 |
-233 |
| Bulk Units |
2631 |
2631 |
0 |
| Commercial Customers |
978 |
974 |
-4 |
| System Total - Indianapolis |
74,417 |
74,180 |
-237 |
| HBO |
28,981 |
28,530 |
-451 |
| Cinemax |
19,606 |
19,298 |
-308 |
| Showtime |
14,737 |
15,368 |
631 |
| Disney |
4897 |
4825 |
-72 |
| Total Residential Pays |
68,221 |
68,021 |
-200 |
| Homes Passed |
153,530 |
153,714 |
184 |
| Additional Outlets |
35,737 |
35,737 |
0 |
Operator's Incoming Calls Report - May 1997
| |
Month |
Last 12 Months |
| Total Calls Received |
42,824 |
529,206 |
| Total Calls Handled |
42,292 |
509,943 |
| # of Calls Answered Within 30 Seconds |
38,621 |
423,098 |
| % of Calls Answered Within 30 Seconds |
91.3% |
83.0% |
| # of Calls Abandoned After 30 Seconds |
478 |
9631 |
| % of Calls Abandoned After 30 Seconds |
1.1% |
1.8% |
| Average Answer Time (in seconds) |
15.0 |
26.2 |
| Busy Rate |
1.2% |
0.4% |
| Total Hours Staffed |
1488 |
17,520 |
Service Interruption Report - May 1997
| |
Month |
Last 12 Months |
| Total # of Outages |
72 |
1085 |
| # of Planned Outages |
31 |
488 |
| % of Planned Outages |
43.1% |
45.0% |
| # of Unplanned Outages |
41 |
597 |
| % of Unplanned Outages |
56.9% |
55.0% |
| # of Subscribers Out |
17,062 |
329,458 |
| Total Subscriber Outage Hours |
*72,167 |
371,716 |
| Total System Customer Hours |
52,681,152 |
879,965,292 |
| Reliability % |
99.9% |
99.9% |
*This number includes 53,399 outage hours due to upgrade.
Service Call Report - May 1997
| |
Month |
Last 12 Months |
| Total Service calls Received |
2979 |
37,629 |
| Total Service Calls Scheduled |
1469 |
19,633 |
| Total Service Calls Completed |
1424 |
19,089 |
| Same Day |
624 |
5392 |
| Within 24 Hours |
737 |
12,103 |
| % Within 24 Hours |
95.6% |
91.6% |
| Within 36 Hours |
52 |
1045 |
| % Within 36 Hours |
99.2% |
97.1% |
| After 36 Hours |
11 |
549 |
| % After 36 Hours |
0.8% |
2.9% |
Installation Report - May 1997
| |
Month |
Last 12 Months |
| Total Installs Scheduled |
4747 |
49,192 |
| Total Installs Completed |
4104 |
40,690 |
| # Within 7 Days |
3385 |
32,671 |
| Customer Requests After 7 Days |
717 |
7934 |
| # After 7 Days |
2 |
85 |
| % Within 7 Days |
99.9% |
99.8% |
Construction Report - May 1997
|
# |
Construction Location |
U/G |
A |
Type |
|
1. |
Pavilion Place Apartments - 10 Units |
|
|
|
| 2. |
Center Township Government Center - 7 Units |
|
|
|
| 3. |
Michigan Place Townhomes - 14 Units |
|
|
|
| 4. |
USA Inn - 75 Units |
|
|
|
| 5. |
2339 College Avenue - 24 Units |
|
|
|
| 6. |
Mapleton Park Apartments - 25 Units |
|
|
|
Public Affairs Monthly Report
May 1997
Programming:
-
Produced and aired two public service announcements for the Urban League of Indianapolis, promoting the Ebony & Ivory Dinner and the League's golf tournament.
-
Produced and aired PSA for Hemophilia of Indiana, Inc.
-
Produced a special 6:30 PM live remote for the Police Athletic League at the Children's Museum of Indianapolis. Special guests on other 6:30 PM shows during the month included: Congresswoman Julia Carson; Attorney General Jeff Modisett; Indiana Pacer Heywood Workman; Indianapolis' First Lady Margaret Goldsmith; NAACP President Rod Bohannon; National DJ Casey Kasem; Actor Thomas Jefferson Byrd; Councilwoman Susan Williams; Deputy Mayor John Hall; Riley Hospital Director Gary Miller; sand 500 Festival Representative Kai Binford.
Community:
-
Began walkouts for parochial schools in our franchise areas to determine those who need cable connection for Cable in the Classroom activities.
-
Met with the Indianapolis-Marion County Public Library and local business leaders to discuss ways to increase participation in the library's summer reading program. Many businesses have agreed to provide incentive items to kids to read a prescribed number of books. We have agreed to feature library staff members, kids participating in the reading program and their parents on Local Origination show, plus 30-second spots throughout the year.
-
Met with Indiana Repertory Theatre and American Cabaret Theatre to finalize our media sponsorships for both groups during the 1997-98 season. We will provide $25,000 worth of promotion for the American Cabaret Theatre and $50,000 worth of promotion for the IRT.
-
Shary Hoffman-Meadows was named to the Steering Committee for the Indiana Humanities Council's 25th Anniversary Celebration. The anniversary event will be held in November.
-
Provided presenters for Career Days at IPS School 11 and the Indianapolis Juvenile Correctional Facility for Girls.
-
Completed preliminary plans for Indiana Black Expo booth at the Convention Center this July. We have ordered the Bugs Bunny costume and will be taking Polaroid photos of children with Bugs during the event.
-
Conducted second quarter blood drive for the Central Indiana Regional Blood Center. We believe the increased participation from the employees is a result of scheduling the drive in the afternoon rather than in the morning.
-
Al Aldridge accompanied two members of the Indianapolis Gospel Community to the Odyssey Network taping CeCe's Place, which is taped in Nashville and premiers on the Odyssey Network this fall.
-
Phyllis Warman attended a full-day planning workshop for the 1997-98 United Way campaign.
|
