American Cablevision Report
Subscriber Totals - March 1997
| |
Beginning |
Ending |
Net Gain/Loss |
| Full Cable Service |
70,921 |
71,021 |
100 |
| Bulk Units |
2200 |
2200 |
0 |
| Commercial Customers |
958 |
958 |
0 |
| System Total - Indianapolis |
74,079 |
74,179 |
100 |
| HBO |
29,095 |
29,168 |
73 |
| Cinemax |
19,843 |
20,171 |
328 |
| Showtime |
14,165 |
14,158 |
-7 |
| Disney |
5056 |
4986 |
-70 |
| Total Residential Pays |
68,159 |
68,483 |
324 |
| Homes Passed |
153,423 |
153,443 |
20 |
| Additional Outlets |
35,446 |
35,667 |
221 |
Operator's Incoming Calls Report - March 1997
| |
Month |
Last 12 Months |
| Total Calls Received |
37,458 |
525,919 |
| Total Calls Handled |
36,894 |
505,017 |
| # of Calls Answered Within 30 Seconds |
33,749 |
410,282 |
| % of Calls Answered Within 30 Seconds |
90.1% |
80.6% |
| # of Calls Abandoned After 30 Seconds |
282 |
10,976 |
| % of Calls Abandoned After 30 Seconds |
0.8% |
2.0% |
| Average Answer Time (in seconds) |
17.0 |
29.3 |
| Busy Rate |
0.01% |
2.1% |
| Total Hours Staffed |
1488 |
17,520 |
Service Interruption Report - March 1997
| |
Month |
Last 12 Months |
| Total # of Outages |
88 |
1151 |
| # of Planned Outages |
44 |
523 |
| % of Planned Outages |
50.0% |
45.4% |
| # of Unplanned Outages |
44 |
628 |
| % of Unplanned Outages |
50.0% |
54.6% |
| # of Subscribers Out |
25,311 |
386,012 |
| Total Subscriber Outage Hours |
23,624 |
409,463 |
| Total System Customer Hours |
62,528,736 |
780,249,300 |
| Reliability % |
99.9% |
99.9% |
Service Call Report - March 1997
| |
Month |
Last 12 Months |
| Total Service calls Received |
3144 |
35,969 |
| Total Service Calls Scheduled |
1504 |
19,702 |
| Total Service Calls Completed |
1465 |
19,198 |
| Same Day |
515 |
5111 |
| Within 24 Hours |
781 |
12,331 |
| % Within 24 Hours |
88.5% |
91.0% |
| Within 36 Hours |
123 |
1160 |
| % Within 36 Hours |
96.8% |
96.9% |
| After 36 Hours |
46 |
596 |
| % After 36 Hours |
3.1% |
3.1% |
Installation Report - March 1997
| |
Month |
Last 12 Months |
| Total Installs Scheduled |
4429 |
49,533 |
| Total Installs Completed |
4232 |
40,478 |
| # Within 7 Days |
3533 |
32,402 |
| Customer Requests After 7 Days |
690 |
7991 |
| # After 7 Days |
9 |
85 |
| % Within 7 Days |
99.8% |
99.7% |
Construction Report - March 1997
|
# |
Construction Location |
U/G |
A |
Type |
|
1. |
No construction to report. |
|
|
|
Public Affairs Monthly Report
March 1997
Programming:
-
Produced and ran public service announcements for the Indianapolis Opera's Lucia de Lammamore.
-
Customized and ran spot in cooperation with ESPN promoting the NABC's Fan Jam in conjunction with the NCAA's Final Four Tournament. Also produced a live Six-Thirty Show.
-
Customized and ran spot in cooperation with Lifetime to promote the "Race for the Cure" marathon, which benefits breast cancer research.
-
Produced and ran spot promoting the ArtsGarden Jazz Concerts, jointly sponsored by American Cablevision and Bravo.
-
Carried live coverage of seven (7) Indiana Pacers games.
Community:
-
Collaborated with the Indiana PTA and the Educational Television Cooperative to carry Making Connections: A National Town Meeting on the educational access channel.
-
In conjunction with WAV-TV, we received a Casper Award from the Community Service Council for the "Come Alive Nov. 5" campaign to encourage viewers to vote in the November election.
-
Provided information to schools, school boards, and city and county officials about the Time Warner Cable Crystal Apple awards competition that recognizes outstanding teachers who develop educational experiences that combine cable television programming with creative teaching.
-
Premiered the Rosie O'Donnell Taking Charge of Your TV video on the Six-Thirty Show and sent a copy of the video to State Superintendent of Public Instruction Suellen Reed and Congressman Ed Pease, asking for their support of the media literacy program by appearing in a :30 second Public Service Announcement.
-
Provided major corporate sponsorship of the Center for Leadership Development Minority Achievers Dinner and provided CLD students free tickets to the NABC Fan Jam during the Final Four Tournament.
-
Provided major sponsorship for the St. Patrick's Day fund-raiser for the Holy Family Shelter. The event was coordinated by City-County Councilor Toby McClamroch.
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