Time Warner Cable Report
Subscriber Totals - June 1997
| |
Beginning |
Ending |
Net Gain/Loss |
| Full Cable Service |
70,575 |
70,111 |
-464 |
| Bulk Units |
2631 |
2631 |
0 |
| Commercial Customers |
974 |
980 |
6 |
| System Total - Indianapolis |
74,180 |
73,722 |
-458 |
| HBO |
28,530 |
28,197 |
-333 |
| Cinemax |
19,298 |
19,196 |
-102 |
| Showtime |
15,368 |
15,692 |
324 |
| Disney |
4825 |
4738 |
-87 |
| Total Residential Pays |
68,021 |
67,823 |
-198 |
| Homes Passed |
153,714 |
153,818 |
104 |
| Additional Outlets |
35,880 |
35,809 |
-71 |
Operator's Incoming Calls Report - June 1997
| |
Month |
Last 12 Months |
| Total Calls Received |
47,772 |
523,260 |
| Total Calls Handled |
46,981 |
506,466 |
| # of Calls Answered Within 30 Seconds |
40,162 |
425,859 |
| % of Calls Answered Within 30 Seconds |
85.5% |
84.1% |
| # of Calls Abandoned After 30 Seconds |
387 |
8031 |
| % of Calls Abandoned After 30 Seconds |
0.8% |
1.5% |
| Average Answer Time (in seconds) |
16.0 |
24.1 |
| Busy Rate |
1.5% |
0.5% |
| Total Hours Staffed |
1440 |
17,520 |
Service Interruption Report - June 1997
| |
Month |
Last 12 Months |
| Total # of Outages |
104 |
1090 |
| # of Planned Outages |
46 |
495 |
| % of Planned Outages |
44.2% |
45.4% |
| # of Unplanned Outages |
58 |
595 |
| % of Unplanned Outages |
55.8% |
54.6% |
| # of Subscribers Out |
16,032 |
339,540 |
| Total Subscriber Outage Hours |
*68,137 |
346,432 |
| Total System Customer Hours |
50,814,000 |
875,853,372 |
| Reliability % |
99.9% |
99.9% |
*This number includes 51,445 outage hours due to upgrade.
Service Call Report - June 1997
| |
Month |
Last 12 Months |
| Total Service calls Received |
3037 |
37,635 |
| Total Service Calls Scheduled |
1802 |
19,724 |
| Total Service Calls Completed |
1751 |
19,162 |
| Same Day |
498 |
5483 |
| Within 24 Hours |
1130 |
12,129 |
| % Within 24 Hours |
93.0% |
91.9% |
| Within 36 Hours |
73 |
979 |
| % Within 36 Hours |
97.1% |
97.0% |
| After 36 Hours |
50 |
571 |
| % After 36 Hours |
2.9% |
3.0% |
Installation Report - June 1997
| |
Month |
Last 12 Months |
| Total Installs Scheduled |
4054 |
49,803 |
| Total Installs Completed |
3570 |
41,460 |
| # Within 7 Days |
2935 |
33,457 |
| Customer Requests After 7 Days |
634 |
7918 |
| # After 7 Days |
1 |
85 |
| % Within 7 Days |
99.97% |
99.8% |
Construction Report - June 1997
|
# |
Construction Location |
U/G |
A |
Type |
|
1. |
None |
|
|
|
Public Affairs Monthly Report
June 1997
Programming:
-
Provided sponsorship for the Indianapolis Urban League's Ebony & Ivory Dinner.
-
Continued sponsorship of the Time Warner Cable-Bravo Jazz Concerts at the ArtsGarden and produced promotional spots for cross-channel insertion.
-
Cablecast our final two Indiana Blast soccer games.
-
Continued production of the daily 6:30 PM show with guests State Superintendent of Education Suellen Reed, NAACP President Rod Bohannon, Mayor Steven Goldsmith, U.S. Attorney Judith Stewart, Marion County Prosecutor Scott Newman, IPD Chief Michael Zunk, Actor Tom Arnold, Attorney General Jeff Modisett, Congresswoman Julia Carson, IPS Superintendent Esperanza Zendejas, State Senator Glen Howard, and Indiana Black Expo President Charles Williams.
Community:
-
Produced Cable Guarantee print ad featuring two customer service representatives. Placed the ad in The Indianapolis Recorder.
-
Met with the Indianapolis-Marion County Public Library and committed to season sponsorship of the library's children's reading program.
-
Provided major local coordination and sponsorship of HBO's ABA Long Shots preview at the Indiana Repertory Theatre.
-
Promoted and ran the first of HBO's three-part series Faces of Addiction on the LO Channel.
-
Provided sponsorship of Three Cheers for Education concert with Ray Charles. Proceeds were distributed to Martin University, the Indianapolis Public School System and Indiana Black Expo.
-
Provided sponsorship for Indianapolis' first United Negro College Fund Gala at the Indiana Roof.
-
Supported the Indianapolis Chamber of Commerce's City-County Council reception.
-
Agreed to provide $10,000 sponsorship to the Indiana Humanities Council's 25th anniversary.
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