Time Warner Cable Report
Subscriber Totals - July 1997
| |
Beginning |
Ending |
Net Gain/Loss |
| Full Cable Service |
70,111 |
69,381 |
-730 |
| Bulk Units |
2,631 |
2,639 |
8 |
| Commercial Customers |
980 |
974 |
-6 |
| System Total - Indianapolis |
73,722 |
72,994 |
-728 |
| HBO |
28,197 |
27,876 |
-321 |
| Cinemax |
19,196 |
18,947 |
-249 |
| Showtime |
15,692 |
15,540 |
-152 |
| Disney |
4,738 |
4,625 |
-113 |
| Total Residential Pays |
67,823 |
66,988 |
-835 |
| Homes Passed |
153,818 |
153,887 |
69 |
| Additional Outlets |
35,809 |
35,727 |
-82 |
Operator's Incoming Calls Report - July 1997
| |
Month |
Last 12 Months |
| Total Calls Received |
46,144 |
519,916 |
| Total Calls Handled |
45,564 |
504,988 |
| # of Calls Answered Within 30 Seconds |
41,090 |
430,727 |
| % of Calls Answered Within 30 Seconds |
90.2% |
85.3% |
| # of Calls Abandoned After 30 Seconds |
310 |
7,439 |
| % of Calls Abandoned After 30 Seconds |
0.7% |
1.4% |
| Average Answer Time (in seconds) |
15.0 |
22.3 |
| Busy Rate |
1.3% |
0.6% |
| Total Hours Staffed |
1,488 |
17,520 |
Service Interruption Report - July 1997
| |
Month |
Last 12 Months |
| Total # of Outages |
112 |
1,053 |
| # of Planned Outages |
36 |
475 |
| % of Planned Outages |
32.1% |
45.1% |
| # of Unplanned Outages |
76 |
578 |
| % of Unplanned Outages |
67.9% |
54.9% |
| # of Subscribers Out |
20,276 |
286,761 |
| Total Subscriber Outage Hours |
*92,792 |
267,369 |
| Total System Customer Hours |
52,507,800 |
871,434,756 |
| Reliability % |
99.8% |
99.9% |
*This number includes 82,377 outage hours due to upgrade.
Service Call Report - July 1997
| |
Month |
Last 12 Months |
| Total Service Calls Received |
3,047 |
36,646 |
| Total Service Calls Scheduled |
1,797 |
19,828 |
| Total Service Calls Completed |
1,762 |
19,251 |
| Same Day |
649 |
5,751 |
| Within 24 Hours |
1,011 |
11,954 |
| % Within 24 Hours |
94.2% |
92% |
| Within 36 Hours |
52 |
968 |
| % Within 36 Hours |
97.2% |
97% |
| After 36 Hours |
50 |
578 |
| % After 36 Hours |
2.8% |
3% |
Installation Report - July 1997
| |
Month |
Last 12 Months |
| Total Installs Scheduled |
4,602 |
50,611 |
| Total Installs Completed |
3,556 |
41,820 |
| # Within 7 Days |
2,677 |
33,704 |
| Customer Requests After 7 Days |
877 |
8,030 |
| # After 7 Days |
2 |
86 |
| % Within 7 Days |
99.9% |
99.8% |
Construction Report - July 1997
|
# |
Construction Location |
U/G |
A |
Type |
|
1. |
None |
|
|
|
Public Affairs Monthly Report
July 1997
Programming:
- Cablecast Part 2 of HBO’s three-part special Faces of Addiction on our LO channel.
- Produced and carried Six-Thirty PM show each weekday with special guests Kirk Franklin, nationally known gospel music recording artist; actress Kim Coles; State Attorney General Jeff Modisett; national TV evangelist T. D. Jakes; NAACP President Rod Bohannon; Indiana Pacer Heywood Workman; actress Vivica Fox; BET Teen Summit host Amanda Lewis; Mayor Steve Goldsmith; Congresswoman Julia Carson; Hoosier Lottery Director Jim MacGuire; Governor and Mrs. Frank O’Bannon; State Representative Charlie Brown; Indianapolis Chamber of Commerce President John Myrland; Indiana Civil Liberties Union Executive Director Sheila Suess Kennedy; and professional boxer Rhoshii Wells.
- Programmed eight hours of Church of Christ convention on the LO channel.
- Shary Hoffman-Meadows attended an NCTA-sponsored Universal Fund seminar and started preliminary discussions with a representative from the Eisenhower National Clearinghouse in Columbus, Ohio for a presentation to educational administrators during the Great Lakes Cable Expo.
- Provided corporate sponsorship for the Indiana Black Expo corporate luncheon for 3,000 people and staffed a booth featuring Bugs Bunny at the Exhibition Hall. Produced live coverage of the Expo on our LO channel.
- Crafted an agreement for season sponsorship of the Edyvean Theatre and the Indianapolis Opera.
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