American Cablevision Report
Subscriber Totals - February 1997
| |
Beginning |
Ending |
Net Gain/Loss |
| Full Cable Service |
71,083 |
70,921 |
-162 |
| Bulk Units |
2200 |
2223 |
23 |
| Commercial Customers |
958 |
941 |
-17 |
| System Total - Indianapolis |
74,241 |
74,085 |
-156 |
| HBO |
29,266 |
29,095 |
-171 |
| Cinemax |
19,882 |
19,843 |
-39 |
| Showtime |
14,069 |
14,165 |
96 |
| Disney |
5131 |
5056 |
-75 |
| Total Residential Pays |
68,348 |
68,159 |
-189 |
| Homes Passed |
153,389 |
153,423 |
34 |
| Additional Outlets |
35,341 |
35,446 |
105 |
Operator's Incoming Calls Report - February 1997
| |
Month |
Last 12 Months |
| Total Calls Received |
32,190 |
531,471 |
| Total Calls Handled |
31,839 |
508,000 |
| # of Calls Answered Within 30 Seconds |
29,092 |
409,221 |
| % of Calls Answered Within 30 Seconds |
91.4% |
80.6% |
| # of Calls Abandoned After 30 Seconds |
175 |
12,354 |
| % of Calls Abandoned After 30 Seconds |
0.1 |
2.2 |
| Average Answer Time (in seconds) |
15.0 |
30.8 |
| Busy Rate |
0.0 |
2.2 |
| Total Hours Staffed |
1344 |
17,520 |
Service Interruption Report - February 1997
| |
Month |
Last 12 Months |
| Total # of Outages |
67 |
1183 |
| # of Planned Outages |
46 |
554 |
| % of Planned Outages |
69.0% |
47.5% |
| # of Unplanned Outages |
21 |
629 |
| % of Unplanned Outages |
31.0% |
52.5% |
| # of Subscribers Out |
25,532 |
396,122 |
| Total Subscriber Outage Hours |
19,574 |
412,995 |
| Total System Customer Hours |
56,611,968 |
712,403,244 |
| Reliability % |
99.9% |
99.9% |
Service Call Report - February 1997
| |
Month |
Last 12 Months |
| Total Service Calls Received |
2305 |
35686 |
| Total Service Calls Scheduled |
1350 |
19872 |
| Total Service Calls Completed |
1309 |
19383 |
| Same Day |
432 |
5004 |
| Within 24 Hours |
799 |
12704 |
| % Within 24 Hours |
94.0% |
91.5% |
| Within 36 Hours |
45 |
1092 |
| % Within 36 Hours |
97.5% |
97.0% |
| After 36 Hours |
33 |
583 |
| % After 36 Hours |
2.5% |
3.0% |
Installation Report - February 1997
| |
Month |
Last 12 Months |
| Total Installs Scheduled |
3596 |
50,059 |
| Total Installs Completed |
2915 |
40,447 |
| # Within 7 Days |
2510 |
32,311 |
| Customer Requests After 7 Days |
404 |
8060 |
| # After 7 Days |
1 |
76 |
| % Within 7 Days |
99.9% |
99.7% |
Construction Report - February 1997
|
# |
Construction Location |
U/G |
A |
Type |
|
1. |
No construction to report. |
|
|
|
Public Affairs Monthly Report
February 1997
-
Continued daily live production of the Six-Thirty Show and began next-day taped playback. Celebrity guests included Attorney General Janet Reno, actress Rita Moreno, football player Bill Brooks, comedienne Phyllis Diller, professor and O.J. Simpson lawyer Gerald Ulman, basketball player Bobby Plump and "Barney" the dinosaur. Local guests included Congresswoman Julia Carson and Congressman Ed Pease, Lt. Gov. Joe Kernin, State Rep. Paul Mannweiler and Mayor Steve Goldsmith.
-
Began production of a new local origination show in cooperation with a local Moslem organization. The show, Al-Islam in America, is cablecast every Thursday at 5:00 PM.
-
Cablecast four (4) Pacers games.
-
Produced and cablecast a promotional spot for Edyvean Theatre's Trip to Bountiful.
-
Produced and cablecast a promotional spot for the Bravo/Arts Council "Jazz in the ArtsGarden."
-
Produced and cablecast a promotional spot for the "Cable in the Classroom On-Line Service," which is available to teachers via the Internet.
-
Cablecast public service announcement for Mental Health Crisis Line volunteers.
-
Attended and provided promotional support for the Indianapolis Association of Chinese Americans' "Year of the Ox" celebration.
-
Participated in a Distance Learning symposium by leading a discussion on how cable television is providing distance learning options through the Turner Adventures in Learning programs.
-
Coordinated an employee blood drive for the Central Indiana Regional Blood Center.
-
Promoted and provided corporate support for the Hemophilia of Indiana February fundraising event.
-
Developed an Educator Tract Agenda for the Great Lakes Cable Expo to be held in Indianapolis in August.
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