Time Warner Cable Report
Subscriber Totals - August 1997
| |
Beginning |
Ending |
Net Gain/Loss |
| Full Cable Service |
69,381 |
68,699 |
-682 |
| Bulk Units |
2,639 |
2,639 |
0 |
| Commercial Customers |
971 |
974 |
3 |
| System Total - Indianapolis |
72,991 |
72,312 |
-679 |
| HBO |
27,876 |
27,770 |
-106 |
| Cinemax |
18,947 |
19,043 |
96 |
| Showtime |
15,540 |
14,944 |
-596 |
| Disney |
4,625 |
4,527 |
-98 |
| Total Residential Pays |
66,988 |
66,284 |
-704 |
| Homes Passed |
153,887 |
153,989 |
102 |
| Additional Outlets |
35,727 |
35,687 |
-40 |
Operator's Incoming Calls Report - August 1997
| |
Month |
Last 12 Months |
| Total Calls Received |
49,238 |
520,595 |
| Total Calls Handled |
48,928 |
507,473 |
| # of Calls Answered Within 30 Seconds |
44,511 |
441,179 |
| % of Calls Answered Within 30 Seconds |
91.0% |
86.9% |
| # of Calls Abandoned After 30 Seconds |
310 |
6,988 |
| % of Calls Abandoned After 30 Seconds |
0.6% |
1.3% |
| Average Answer Time (in seconds) |
15.0 |
20.1 |
| Busy Rate |
2.6% |
0.8% |
| Total Hours Staffed |
1,488 |
17,520 |
Service Interruption Report - August 1997
| |
Month |
Last 12 Months |
| Total # of Outages |
118 |
1,053 |
| # of Planned Outages |
47 |
475 |
| % of Planned Outages |
39.8% |
45.1% |
| # of Unplanned Outages |
71 |
578 |
| % of Unplanned Outages |
60.2% |
54.9% |
| # of Subscribers Out |
56,103 |
286,761 |
| Total Subscriber Outage Hours |
*157,920 |
267,369 |
| Total System Customer Hours |
53,800,128 |
871,434,756 |
| Reliability % |
99.7% |
99.9% |
*This number includes 86,001 outage hours due to upgrade.
Service Call Report - August 1997
| |
Month |
Last 12 Months |
| Total Service Calls Received |
4,219 |
37,731 |
| Total Service Calls Scheduled |
1,986 |
20,099 |
| Total Service Calls Completed |
1,927 |
19,489 |
| Same Day |
814 |
6,143 |
| Within 24 Hours |
1,043 |
11,834 |
| % Within 24 Hours |
96.4% |
92.2% |
| Within 36 Hours |
62 |
958 |
| % Within 36 Hours |
99.6% |
97.2% |
| After 36 Hours |
7 |
553 |
| % After 36 Hours |
0.4% |
2.8% |
Installation Report - August 1997
| |
Month |
Last 12 Months |
| Total Installs Scheduled |
5,493 |
51,022 |
| Total Installs Completed |
4,676 |
42,340 |
| # Within 7 Days |
3,764 |
34,093 |
| Customer Requests After 7 Days |
909 |
8,196 |
| # After 7 Days |
3 |
51 |
| % Within 7 Days |
99.9% |
99.9% |
Construction Report - August 1997
|
# |
Construction Location |
U/G |
A |
Type |
|
1. |
College Manor Apartments -- 22 Units -- .03 Miles |
|
|
|
| 2. |
Indianapolis Star & News -- 80 Units -- .23 Miles |
|
|
|
| 3. |
Pinecrest 2 & 3 -- 44 Lots -- .46 Miles |
|
|
|
Public Affairs Monthly Report
August 1997
Programming:
- Produced a half-hour program, The Tapestry of Our Culture, which examines the positive aspects of cultural diversity by building on the Time Warner "It’s US" exhibit featured last fall. The program, which features a Sikh Indian family from our Marion, Indiana system, will be cablecast on our systems in Indianapolis, Marion and Carmel. A limited number of copies will be made available to schools and libraries.
- Produced a 30-second promotional spot for the American Cabaret Theatre as part of our season sponsorship.
- Continued producing Six-Thirty PM Show with special guests Governor and Mrs. Frank O’Bannon, Mayor Steve Goldsmith, National Republican Association Chair Jim Nicholson, State Treasurer Joyce Brinkman and the School Superintendents from the Indianapolis Public Schools and all township schools.
Community:
- Coordinated teachers’ workshop at the Great Lakes Cable Expo for 30 Indianapolis educators. In addition to providing a Cable in the Classroom workshop and a Critical Viewing Skills workshop for the teachers, we offered a special session focusing on Time Warner initiatives for teachers. Bonnie Hathaway made the presentation that was very well received.
- Featured the Cartoon Network’s Brickyard 400 car at Lafayette Square Mall the day before the race. Information about new programming options was distributed along with Time Warner Cable balloons.
- Participated in the Tuskegee Airmen National Convention being held in Indianapolis.
- Supported the ABA Gala in conjunction with Classic Sports Network.
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