Time Warner Cable Report
Subscriber Totals - April 1997
| |
Beginning |
Ending |
Net Gain/Loss |
| Full Cable Service |
71,021 |
70,808 |
-213 |
| Bulk Units |
2200 |
2631 |
431 |
| Commercial Customers |
958 |
978 |
20 |
| System Total - Indianapolis |
74,179 |
74,417 |
238 |
| HBO |
29,168 |
28,981 |
-187 |
| Cinemax |
20,171 |
19,606 |
-565 |
| Showtime |
14,158 |
14,737 |
579 |
| Disney |
4986 |
4897 |
-89 |
| Total Residential Pays |
68,483 |
68,221 |
-262 |
| Homes Passed |
153,443 |
153,530 |
87 |
| Additional Outlets |
35,667 |
35,737 |
70 |
Operator's Incoming Calls Report - April 1997
| |
Month |
Last 12 Months |
| Total Calls Received |
39,363 |
528,938 |
| Total Calls Handled |
38,765 |
508,733 |
| # of Calls Answered Within 30 Seconds |
34,992 |
415,699 |
| % of Calls Answered Within 30 Seconds |
90.3% |
81.7% |
| # of Calls Abandoned After 30 Seconds |
299 |
10,627 |
| % of Calls Abandoned After 30 Seconds |
0.8% |
2.0% |
| Average Answer Time (in seconds) |
15.0 |
27.7 |
| Busy Rate |
0.7% |
0.4% |
| Total Hours Staffed |
1440 |
17,520 |
Service Interruption Report - April 1997
| |
Month |
Last 12 Months |
| Total # of Outages |
88 |
1146 |
| # of Planned Outages |
45 |
518 |
| % of Planned Outages |
51.1% |
45.2% |
| # of Unplanned Outages |
43 |
628 |
| % of Unplanned Outages |
48.9% |
54.8% |
| # of Subscribers Out |
21,850 |
337,797 |
| Total Subscriber Outage Hours |
44,757 |
397,000 |
| Total System Customer Hours |
60,819,111 |
844,786,827 |
| Reliability % |
99.9% |
99.9% |
Service Call Report - April 1997
| |
Month |
Last 12 Months |
| Total Service calls Received |
4318 |
37672 |
| Total Service Calls Scheduled |
1659 |
19819 |
| Total Service Calls Completed |
1623 |
19297 |
| Same Day |
561 |
5247 |
| Within 24 Hours |
946 |
12316 |
| % Within 24 Hours |
92.9% |
91.0% |
| Within 36 Hours |
69 |
1129 |
| % Within 36 Hours |
97.1% |
96.9% |
| After 36 Hours |
47 |
605 |
| % After 36 Hours |
2.9% |
3.1% |
Installation Report - April 1997
| |
Month |
Last 12 Months |
| Total Installs Scheduled |
3726 |
48,209 |
| Total Installs Completed |
3120 |
39,659 |
| # Within 7 Days |
2663 |
31,697 |
| Customer Requests After 7 Days |
455 |
7876 |
| # After 7 Days |
2 |
86 |
| % Within 7 Days |
99.9% |
99.7% |
Construction Report - April 1997
|
# |
Construction Location |
U/G |
A |
Type |
|
1. |
1813-23 Roosevelt Townhomes - 10 Units |
|
|
|
| 2. |
Canal Court II - 120 Units |
|
|
|
| 3. |
Phoenix Apartments - 330 Units |
|
|
|
Public Affairs Monthly Report
April 1997
Programming:
-
Produced Six-Thirty PM show each weekday with special guests from the Indianapolis Public School system to discuss the new school district plan and show parents where their children will be assigned next fall. Other guests included new Hoosier Lottery Director Jim Maguire, Indianapolis businessman Mickey Maurer, and representatives from Susan B. Coleman Breast Cancer "Race for the Cure" organization committee.
-
Produced and cablecast a promo spot for the Indianapolis Opera production of Otello as part of our season sponsorship.
-
Produced and cablecast a promo spot for "Jazz at the ArtsGarden," which is sponsored by Time Warner Cable and the Bravo Network.
Community:
-
Public Relations and Programming Manager, Al Aldridge, served as a judge for the Indiana High School Video competition at the J. Everett Light Center.
-
Held "Cable in the Classroom" workshop for Indianapolis Public School teachers.
-
Sponsored the Indianapolis Press Club's "Sine Die" reception for the close of the Indiana Legislature's general session.
-
Received notification the Despi Mayes, a senior at Arsenal Technical High School, was a winner in the National Time Warner "It's US" competition. We will present a $5000 savings bond to her at the school's Senior Awards programs.
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