American Cablevision Report
Subscriber Totals - September 1996
| |
Beginning |
Ending |
Net Gain/Loss |
| Full Cable Service |
71,837 |
71,620 |
-217 |
| Bulk Units |
2110 |
2110 |
0 |
| Commercial Customers |
957 |
957 |
0 |
| System Total - Indianapolis |
74,904 |
74,687 |
-217 |
| HBO |
29,163 |
299,909 |
746 |
| Cinemax |
20,473 |
21,426 |
953 |
| Showtime |
14,018 |
13,580 |
-438 |
| Disney |
5572 |
5450 |
-122 |
| Total Residential Pays |
69,226 |
70,365 |
1139 |
| Homes Passes |
152,818 |
152,868 |
50 |
| Additional Outlets |
34,723 |
34,821 |
98 |
Operator's Incoming Calls Report - September 1996
| |
Month |
Year to Date |
| Total Calls Received |
48442 |
374149 |
| Total Calls Handled |
46176 |
350840 |
| # of Calls Answered Within 30 Seconds |
34393 |
264677 |
| % of Calls Answered Within 30 Seconds |
71.0 |
74.9 |
| # of Calls Abandoned After 30 Seconds |
1133 |
11056 |
| % of Calls Abandoned After 30 Seconds |
2.3 |
3.1 |
| Average Answer Time (in seconds) |
34 |
41 |
| Busy Rate |
0.3 |
0.2 |
| Total Hours Staffed |
1440 |
11904 |
Service Interruption Report - September 1996
| |
Month |
Year to Date |
| Total # of Outages |
87 |
1013 |
| # of Planned Outages |
42 |
474 |
| % of Planned Outages |
48% |
47% |
| # of Unplanned Outages |
45 |
539 |
| % of Unplanned Outages |
52% |
53% |
| # of Subscribers Out |
22,163 |
311,518 |
| Total Subscriber Outage Hours |
21,424 |
287,730 |
| Total System Customer Hours |
56,926,416 |
326,073,888 |
| Reliability % |
99.96% |
99.91% |
Service Call Report - September 1996
| |
Month |
Year to Date |
| Total Service Calls Received |
2931 |
26976 |
| Total Service Calls Scheduled |
1804 |
15134 |
| Total Service Calls Completed |
1787 |
14918 |
| Same Day |
383 |
3901 |
| Within 24 Hours |
1150 |
9532 |
| % Within 24 Hours |
85.8% |
90.0% |
| Within 36 Hours |
178 |
1038 |
| % Within 36 Hours |
95.7% |
97.0% |
| After 36 Hours |
76 |
447 |
| % After 36 Hours |
4.3% |
3.0% |
Installation Report - September 1996
| |
Month |
Year to Date |
| Total Installs Scheduled |
4236 |
38,821 |
| Total Installs Completed |
3208 |
31,273 |
| # Within 7 Days |
2267 |
24,844 |
| Customer Requests After 7 Days |
937 |
6379 |
| # After 7 Days |
4 |
50 |
| % Within 7 Days |
99.87% |
99.84% |
Construction Report - September 1996
|
# |
U/G |
A |
Type |
|
1. |
Barton Annex - 126 Units |
|
|
|
2. |
Indiana Avenue - 102 Units |
|
|
Public Affairs Monthly Report
September 1996
-
Produced live coverage of a University of Indianapolis football games.
-
Produced a PSA for the local nonprofit Information Referral Network Volunteers.
-
Coordinated potential fourth quarter schedule for Critical Viewing Skills workshops with the Media Action Coalition of Indiana and help planning sessions with Cable in the Classroom teachers in both Indianapolis and suburban schools.
-
Al Aldridge, PR Manager, provided a motivational training session for Board Members at the annual meeting of Hemophilia of Indiana.
-
Shary Hoffman-Meadows, VP of Public Affairs, attended the annual NATOA conference and helped represent Time Warner at the "Meet Your Cable Operator" session. |
