American Cablevision Report
Subscriber Totals - May 1996
| |
Beginning |
Ending |
Net Gain/Loss |
| Full Cable Service |
732,261 |
73,451 |
190 |
| Bulk Units |
2089 |
2110 |
21 |
| Commercial Customers |
953 |
953 |
0 |
| System Total - Indianapolis |
76,303 |
76,514 |
211 |
| HBO |
28,773 |
28,866 |
93 |
| Cinemax |
19,235 |
19,363 |
128 |
| Showtime |
15,485 |
15,420 |
-65 |
| Disney |
6211 |
6082 |
-129 |
| Total Residential Pays |
69,704 |
69,731 |
27 |
| Homes Passes |
152,578 |
152,620 |
42 |
| Additional Outlets |
34,110 |
34,420 |
310 |
Operator's Incoming Calls Report - May 1996
| |
Month |
Year to Date |
| Total Calls Received |
42,556 |
227,660 |
| Total Calls Handled |
41,082 |
211,179 |
| # of Calls Answered Within 30 Seconds |
31,222 |
160,003 |
| % of Calls Answered Within 30 Seconds |
76.0% |
75.8% |
| # of Calls Abandoned After 30 Seconds |
1474 |
8260 |
| % of Calls Abandoned After 30 Seconds |
3.6% |
3.9% |
| Average Answer Time (in seconds) |
33 |
48 |
| Busy Rate |
0.5% |
0.2% |
| Total Hours Staffed |
1488 |
7488 |
Service Interruption Report - May 1996
| |
Month |
Year to Date |
| Total # of Outages |
133 |
559 |
| # of Planned Outages |
61 |
289 |
| % of Planned Outages |
46% |
52% |
| # of Unplanned Outages |
72 |
270 |
| % of Unplanned Outages |
54% |
48% |
| # of Subscribers Out |
27,583 |
193,611 |
| Total Subscriber Outage Hours |
25,284 |
167,360 |
| Total System Customer Hours |
54,981,600 |
214,221,552 |
| Reliability % |
99.95% |
99.92% |
Service Call Report - May 1996
| |
Month |
Year to Date |
| Total Service Calls Received |
3022 |
13,844 |
| Total Service Calls Scheduled |
1655 |
8211 |
| Total Service Calls Completed |
1632 |
8091 |
| Same Day |
479 |
2308 |
| Within 24 Hours |
950 |
4929 |
| % Within 24 Hours |
87.6% |
89.4% |
| Within 36 Hours |
136 |
586 |
| % Within 36 Hours |
95.9% |
96.7% |
| After 36 Hours |
67 |
268 |
| % After 36 Hours |
4.1% |
3.3% |
Installation Report - May 1996
| |
Month |
Year to Date |
| Total Installs Scheduled |
3764 |
22,266 |
| Total Installs Completed |
3073 |
17,913 |
| # Within 7 Days |
2411 |
14,623 |
| Customer Requests After 7 Days |
659 |
3284 |
| # After 7 Days |
3 |
6 |
| % Within 7 Days |
99.90% |
99.97% |
Construction Report - May 1996
|
# |
U/G |
A |
Type |
|
1. |
Pinecrest, Phase 1 |
.48 miles |
|
Public Affairs Monthly Report
May 1996
-
Provided live election return coverage of the May 7 Primary during an expanded version of the 6:30 PM local origination show. Featured live call-in from gubernatorial candidates as well as 10th Congressional candidates.
-
Produced a "Special Direct Connection" program featuring bicycle safety as a prelude to major involvement in a cooperative venture with USA Networks, the Indianapolis Police Safety Office and the Major Taylor Velodrome to stress bicycle safety this summer.
-
Assisted the Indianapolis Chamber of Commerce with student tours of downtown Indianapolis for third graders from the Indianapolis Public School System.
-
Assisted IPS Coleman Middle School with the production of spots for the school's in-house television system. This is part of an on-going project to mentor youngsters in the skills required to produce television programming: i.e., planning, organization, writing, editing, critical thinking, and videography.
-
Provided NCTA "Critical Viewing Skills" workshop to attendees at the Indiana Parent Teachers Association Annual Convention.
-
Presented "It's Us" exhibit and discussed potential partnership opportunities with members of the International Center. Held follow-up meetings with the International Festival which will be held in Indianapolis in October, when the exhibit launch is scheduled in this community.
-
Sent letters to Central Indiana area school superintendents, principals, and media specialists inviting them to join us for the "educators" workshops at the Great Lakes Expo in August. To date we have received 24 responses from educators in our franchise area wanting to attend the event where we will provide information about our Cable in the Classroom and KNOW TV programs.
-
Provided "Cable in the Classroom" and "Critical Viewing Skills" presentations to students at IPS School #60.
-
Introduced the media instructor at IPS Coleman Middle School to the Cable in the Classroom Program.
-
Committed to major "media sponsorships" for the 1996-97 seasons of both the Indianapolis Opera and the Edyvean Theatre.
-
Secured rights to produce and distribute this year's Circle City Classic Parade. |
