American Cablevision Report
Subscriber Totals - March 1996
| |
Basic |
Full Cable |
Total Pay |
| Beginning Subscribers |
1337 |
71,753 |
69,381 |
| Beginning Bulk Accounts |
0 |
1858 |
807 |
| Total Beginning Subs |
1337 |
73,611 |
70,188 |
| Disconnects |
31 |
1638 |
2047 |
| Downgrades |
26 |
1 |
1711 |
| Upgrades |
4 |
1 |
1124 |
| Sidegrades |
17 |
150 |
37 |
| New |
8 |
177 |
483 |
| Reconnect |
45 |
1894 |
2493 |
| Ending Subscribers |
1394 |
73,870 |
70,057 |
| Ending Homes Passed |
- |
154,510 |
- |
| Ending Extra Outlets |
- |
44,875 |
- |
| % of Penetration |
.9% |
47.8% |
93.08% |
| Promotional Installation |
11.5% |
64.3% |
70.61% |
Operator's Incoming Calls Report - March 1996
| |
Month |
Year to Date |
| Total Calls Received |
43,010 |
148,760 |
| Total Calls Handled |
39,877 |
135,048 |
| # of Calls Answered Within 30 Seconds |
32,688 |
99,206 |
| % of Calls Answered Within 30 Seconds |
82.0% |
74.0% |
| # of Calls Abandoned After 30 Seconds |
1660 |
6138 |
| % of Calls Abandoned After 30 Seconds |
4.0% |
4.4% |
| Average Answer Time (in seconds) |
35 |
149 |
| Busy Rate |
0.1% |
0.1% |
| Total Hours Staffed |
1488 |
4560 |
Service Interruption Report - March 1996
| |
Month |
Year to Date |
| Total # of Outages |
120 |
333 |
| # of Planned Outages |
75 |
178 |
| % of Planned Outages |
63% |
53% |
| # of Unplanned Outages |
45 |
155 |
| % of Unplanned Outages |
37% |
47% |
| # of Subscribers Out |
35,421 |
95,963 |
| Total Subscriber Outage Hours |
27,156 |
84,856 |
| Total System Customer Hours |
51,609,096 |
157,641,048 |
| Reliability % |
99.95% |
99.95% |
Service Call Report - March 1996
| |
Month |
Year to Date |
| Total Service Calls Received |
2861 |
8207 |
| Total Service Calls Scheduled |
1674 |
5014 |
| Total Service Calls Completed |
1650 |
4935 |
| Same Day |
408 |
1404 |
| Within 24 Hours |
1154 |
3018 |
| % Within 24 Hours |
94.66% |
89.6% |
| Within 36 Hours |
55 |
350 |
| % Within 36 Hours |
98.0% |
96.7% |
| After 36 Hours |
33 |
163 |
| % After 36 Hours |
2.0% |
3.3% |
Installation Report - March 1996
| |
Month |
Year to Date |
| Total Installs Scheduled |
4955 |
13,452 |
| Total Installs Completed |
4201 |
10,901 |
| # Within 7 Days |
3442 |
8844 |
| Customer Requests After 7 Days |
759 |
2055 |
| # After 7 Days |
0 |
2 |
| % Within 7 Days |
100.00% |
99.98% |
Construction Report - March 1996
|
# |
U/G |
A |
Type |
|
1. |
Keystone Lakes - Final Phase |
.48 miles |
|
| 2. |
Oxford Terrace - Final Phase |
.45 miles |
|
| 3. |
Northern Acre Mobile Home Park - Complete |
.75 miles |
|
| 4. |
Pine Crest - Phase 1 |
.40 miles |
|
Public Affairs Monthly Report
March 1996
-
Carried live coverage of five Indiana Pacers home games.
-
Promoted our "On-Time Cable Service Guarantees" on the advertising interconnect, our local origination channel, Cable 20, and on WAV-53 TV, plus its radio properties.
-
Of our more than 2000 scheduled service repair appointments, we issued $25 customer credits to 17 customers whose appointments we didn't make on time. Over 4000 installation appointments were scheduled, and 20 customers received $25 credits because we were late for the appointment.
-
Promoted National Library Month by running public service announcements on our advertising avails.
-
Featured a "Critical TV Viewing Skills Workshop" segment on our Local Origination Channel's 6:30 PM show to encourage parents to learn how to teach their children to be selective TV viewers.
-
Sponsored another monthly Jazz Concert at the ArtsGarden in cooperation with the Bravo Network.
-
Provided a cable connection at the Hollywood Bar & Filmworks for a Ronald McDonald's House fund-raising event.
-
Provided support for the local Red Cross Hall of Fame Dinner. Jay Satterfield is a member of the Red Cross Board of Directors.
-
Created and produced a video tape in support of the Center for Leadership Development's Annual Dinner to recognize outstanding minority achievers. Shary Hoffman-Meadows presented the "Excellence in Mass Media Award."
-
Met with NAACP President Rod Bohannan and developed a plan for cooperatively working with local HUD housing complexes to inform residents of the educational opportunities Cable in the Classroom programs provide for children. This could serve as a model that can be replicated nationally. |
