American Cablevision Report
Subscriber Totals - June 1996
| |
Beginning |
Ending |
Net Gain/Loss |
| Full Cable Service |
73,451 |
73,219 |
-232 |
| Bulk Units |
2110 |
2110 |
0 |
| Commercial Customers |
953 |
957 |
4 |
| System Total - Indianapolis |
76,514 |
76,286 |
-288 |
| HBO |
28,866 |
28,851 |
-15 |
| Cinemax |
19,363 |
19,732 |
369 |
| Showtime |
15,420 |
14,831 |
-589 |
| Disney |
6082 |
5939 |
-143 |
| Total Residential Pays |
69,731 |
69,353 |
-378 |
| Homes Passes |
152,620 |
152,660 |
40 |
| Additional Outlets |
34,420 |
34,554 |
134 |
Operator's Incoming Calls Report - June 1996
| |
Month |
Year to Date |
| Total Calls Received |
53,718 |
281,378 |
| Total Calls Handled |
50,458 |
261,637 |
| # of Calls Answered Within 30 Seconds |
37,401 |
197,404 |
| % of Calls Answered Within 30 Seconds |
74.1% |
75.4% |
| # of Calls Abandoned After 30 Seconds |
1987 |
10,247 |
| % of Calls Abandoned After 30 Seconds |
3.9% |
3.9% |
| Average Answer Time (in seconds) |
41 |
47 |
| Busy Rate |
0.6% |
0.3% |
| Total Hours Staffed |
1440 |
8928 |
Service Interruption Report - June 1996
| |
Month |
Year to Date |
| Total # of Outages |
99 |
658 |
| # of Planned Outages |
39 |
328 |
| % of Planned Outages |
39% |
50% |
| # of Unplanned Outages |
60 |
330 |
| % of Unplanned Outages |
61% |
50% |
| # of Subscribers Out |
5960 |
199,571 |
| Total Subscriber Outage Hours |
25,284 |
167,360 |
| Total System Customer Hours |
54,925,920 |
269,147,472 |
| Reliability % |
99.95% |
99.94% |
Service Call Report - June 1996
| |
Month |
Year to Date |
| Total Service Calls Received |
3031 |
16,875 |
| Total Service Calls Scheduled |
1711 |
9922 |
| Total Service Calls Completed |
1678 |
9769 |
| Same Day |
407 |
2715 |
| Within 24 Hours |
1104 |
6033 |
| % Within 24 Hours |
90.0% |
89.5% |
| Within 36 Hours |
139 |
725 |
| % Within 36 Hours |
98.3% |
97.0% |
| After 36 Hours |
28 |
296 |
| % After 36 Hours |
1.7% |
3.0% |
Installation Report - June 1996
| |
Month |
Year to Date |
| Total Installs Scheduled |
3443 |
25,709 |
| Total Installs Completed |
2800 |
20,713 |
| # Within 7 Days |
2149 |
16,772 |
| Customer Requests After 7 Days |
650 |
3934 |
| # After 7 Days |
1 |
7 |
| % Within 7 Days |
99.96% |
99.97% |
Construction Report - June 1996
|
# |
U/G |
A |
Type |
|
1. |
No new information to report for June, '96 |
|
|
Public Affairs Monthly Report
June 1996
-
Provided corporate sponsorship of the Indianapolis Urban League Ebony & Ivory Dinner recognizing local families that, under adverse conditions, have exhibited strong family values and support for each other.
-
Provided support to several ethnic and cultural festivals as part of our continuing awareness campaign for Time Warner's "It's Us" exhibit. We had significant presence at the Russian and Slovenian festivals. In addition we were a major sponsor of the Inner Mongolian Dance and Theatre Troupe performance. As part of the sponsorship, American Cablevision hosted a private dinner for the Consul General of the People's Republic of China and approximately 30 local civic and business leaders.
-
Provided sponsorship for the June Jazz Concert at the Indianapolis ArtsGarden and also had representation at the Links Annual Dinner honoring prominent local jazz musicians. Our targeting of support for jazz is coupled with ongoing cooperative promotion with the Bravo Network.
-
Continued support of activities in conjunction with the Red Ribbon campaign to alleviate drug abuse by children.
-
Participated in Partners in Education programs with School #11, including the 5th grade graduation ceremony. |
