American Cablevision Report
Subscriber Totals - July 1996
| |
Beginning |
Ending |
Net Gain/Loss |
| Full Cable Service |
73,219 |
72,471 |
-748 |
| Bulk Units |
2110 |
2110 |
0 |
| Commercial Customers |
953 |
957 |
4 |
| System Total - Indianapolis |
76,282 |
75,538 |
-744 |
| HBO |
28,851 |
28,531 |
-320 |
| Cinemax |
19,732 |
19,664 |
-68 |
| Showtime |
14,831 |
14,447 |
-384 |
| Disney |
5939 |
5743 |
-196 |
| Total Residential Pays |
69,353 |
68,385 |
-968 |
| Homes Passes |
152,660 |
152,732 |
72 |
| Additional Outlets |
34,554 |
34,711 |
157 |
Operator's Incoming Calls Report - July 1996
| |
Month |
Year to Date |
| Total Calls Received |
49,488 |
277,148 |
| Total Calls Handled |
47,042 |
258,221 |
| # of Calls Answered Within 30 Seconds |
36,222 |
196,225 |
| % of Calls Answered Within 30 Seconds |
77.0% |
76.0% |
| # of Calls Abandoned After 30 Seconds |
902 |
9162 |
| % of Calls Abandoned After 30 Seconds |
1.8% |
3.5% |
| Average Answer Time (in seconds) |
37 |
45 |
| Busy Rate |
0.3% |
0.3% |
| Total Hours Staffed |
1488 |
8976 |
Service Interruption Report - July 1996
| |
Month |
Year to Date |
| Total # of Outages |
149 |
807 |
| # of Planned Outages |
56 |
384 |
| % of Planned Outages |
38% |
48% |
| # of Unplanned Outages |
93 |
423 |
| % of Unplanned Outages |
62% |
52% |
| # of Subscribers Out |
72,981 |
272,552 |
| Total Subscriber Outage Hours |
79,063 |
246,423 |
| Total System Customer Hours |
56,926,416 |
326,073,888 |
| Reliability % |
99.86% |
99.92% |
Service Call Report - July 1996
| |
Month |
Year to Date |
| Total Service Calls Received |
4036 |
20,911 |
| Total Service Calls Scheduled |
1693 |
11,615 |
| Total Service Calls Completed |
1673 |
11,442 |
| Same Day |
381 |
3096 |
| Within 24 Hours |
1186 |
7219 |
| % Within 24 Hours |
93.7% |
90.2% |
| Within 36 Hours |
63 |
788 |
| % Within 36 Hours |
97.4% |
97.0% |
| After 36 Hours |
43 |
339 |
| % After 36 Hours |
2.6% |
3.0% |
Installation Report - July 1996
| |
Month |
Year to Date |
| Total Installs Scheduled |
3794 |
29503 |
| Total Installs Completed |
3196 |
23909 |
| # Within 7 Days |
2430 |
19202 |
| Customer Requests After 7 Days |
765 |
4699 |
| # After 7 Days |
1 |
8 |
| % Within 7 Days |
99.97% |
99.97% |
Construction Report - July 1996
|
# |
U/G |
A |
Type |
|
1. |
Pinecrest - .48 miles/36 subs |
|
|
Public Affairs Monthly Report
July 1996
-
Produced 18 hours of live programming from Indiana Black Expo at the Indianapolis Convention Center. Featured local, state, and national governmental leaders, nationally known entertainers and prominent civic leaders.
-
Provided sponsorship to Indiana Black Expo's Corporate Luncheon, staffed Bicycle Safety Booth in conjunction with USA Network at the Expo trade show, and provided major corporate sponsorship of the StarQuest Talent Competition at the RCA Dome in conjunction with Expo Weekend.
-
Participated in the Indiana Educational Media workshop at the Indianapolis Children's Museum and provided guidance in helping develop a coordinated understanding of educational initiatives that are available in the community. We will continue to work with this group which is very interested in promoting Cable in the Classroom and Critical Viewing Skills workshops.
-
Provided video production for the Cosmos Knights Youth Scholarship Golf Tournament benefiting inner-city youth.
-
Al Aldridge, PR Manager, attended the regional meeting of Executive Board Members for State Hemophilia Organizations. |
