American Cablevision Report
Subscriber Totals - January 1996
| |
Basic |
Full Cable |
Total Pay |
| Beginning Subscribers |
1162 |
71,477 |
70,777 |
| Beginning Bulk Accounts |
0 |
1506 |
741 |
| Total Beginning Subs |
1162 |
72,983 |
71,518 |
| Disconnects |
16 |
1236 |
1440 |
| Downgrades |
19 |
0 |
1946 |
| Upgrades |
3 |
2 |
586 |
| Sidegrades |
33 |
1 |
23 |
| New |
6 |
134 |
122 |
| Reconnect |
54 |
1319 |
1639 |
| Ending Subscribers |
1255 |
73,149 |
70,480 |
| Ending Homes Passed |
- |
154,647 |
- |
| Ending Extra Outlets |
- |
43,921 |
- |
| % of Penetration |
.8% |
47% |
95% |
| Promotional Installation |
20% |
72% |
75% |
Operator's Incoming Calls Report - January 1996
| |
Month |
Year to Date |
| Total Calls Received |
57,657 |
57,657 |
| Total Calls Handled |
50,581 |
50,581 |
| # of Calls Answered Within 30 Seconds |
34,617 |
34,617 |
| % of Calls Answered Within 30 Seconds |
68.4% |
68.4% |
| # of Calls Abandoned After 30 Seconds |
2635 |
2635 |
| % of Calls Abandoned After 30 Seconds |
5.2% |
5.2% |
| Average Answer Time (in seconds) |
68 |
68 |
| Busy Rate |
0.1% |
0.1% |
| Total Hours Staffed |
1680 |
1680 |
Service Interruption Report - January 1996
| |
Month |
Year to Date |
| Total # of Outages |
130 |
130 |
| # of Planned Outages |
47 |
47 |
| % of Planned Outages |
36% |
36% |
| # of Unplanned Outages |
83 |
83 |
| % of Unplanned Outages |
64% |
64% |
| # of Subscribers Out |
27,082 |
27,082 |
| Total Subscriber Outage Hours |
32,047 |
32,047 |
| Total System Customer Hours |
54,422,856 |
54,422,856 |
| Reliability % |
99.94% |
99.94% |
Service Call Report - January 1996
| |
Month |
Year to Date |
| Total Service Calls Received |
2855 |
2855 |
| Total Service Calls Scheduled |
1720 |
1720 |
| Total Service Calls Completed |
1697 |
1697 |
| Same Day |
449 |
449 |
| Within 24 Hours |
995 |
995 |
| % Within 24 Hours |
85.1 |
85.1 |
| Within 36 Hours |
198 |
198 |
| % Within 36 Hours |
96.8 |
96.8 |
| After 36 Hours |
55 |
55 |
| % After 36 Hours |
3.2 |
3.2 |
Installation Report - January 1996
| |
Month |
Year to Date |
| Total Installs Scheduled |
3335 |
3335 |
| Total Installs Completed |
2885 |
2885 |
| # Within 7 Days |
2321 |
2321 |
| Customer Requests After 7 Days |
563 |
563 |
| # After 7 Days |
1 |
1 |
| % Within 7 Days |
99.97% |
99.97% |
Construction Report - January 1996
|
# |
U/G |
A |
Type |
|
1. |
No Activity |
|
|
Public Affairs Monthly Report
January 1996
-
Produced live coverage of the Mayor's State of the City address from the Artsgarden and followed the speech with analysis from local political leaders.
-
Produced live coverage of the Governor's State of the State address and uplinked the speech to television stations throughout the state.
-
Produced live coverage with repeat playback of Martin University's Martin Luther King Celebration.
-
Coordinated the first of a series of monthly jazz concerts at the Artsgarden. The jazz concerts are the product of a cooperative venture between American Cablevision and the Bravo Network to raise awareness of the Artsgarden and feature local jazz talent.
-
In cooperation with WAV-53 TV, we began carriage of Black College Basketball games. The coverage will continue through March 2nd.
-
Carried live coverage of five Pacer home games and one away game.
-
Provided corporate support to the Mental Health Association, the Indianapolis Chamber of Commerce, and the Indiana Cable Telecommunications Association for their sponsorship of state legislative receptions. |
