American Cablevision Report
Subscriber Totals - February 1996
| |
Basic |
Full Cable |
Total Pay |
| Beginning Subscribers |
1255 |
71,643 |
69,739 |
| Beginning Bulk Accounts |
0 |
1506 |
741 |
| Total Beginning Subs |
1255 |
73,149 |
70,480 |
| Disconnects |
23 |
1756 |
2320 |
| Downgrades |
17 |
0 |
2212 |
| Upgrades |
10 |
0 |
1382 |
| Sidegrades |
37 |
3 |
31 |
| New |
2 |
175 |
203 |
| Reconnect |
59 |
1733 |
2299 |
| Ending Subscribers |
1337 |
74,151 |
70,123 |
| Ending Homes Passed |
- |
154,713 |
- |
| Ending Extra Outlets |
- |
46,414 |
- |
| % of Penetration |
.8% |
48% |
93% |
| Promotional Installation |
15% |
76% |
79% |
Operator's Incoming Calls Report - February 1996
| |
Month |
Year to Date |
| Total Calls Received |
48,093 |
105,750 |
| Total Calls Handled |
44,590 |
95,171 |
| # of Calls Answered Within 30 Seconds |
31,901 |
66,518 |
| % of Calls Answered Within 30 Seconds |
71.5% |
69.9% |
| # of Calls Abandoned After 30 Seconds |
1843 |
4478 |
| % of Calls Abandoned After 30 Seconds |
4.1% |
4.7% |
| Average Answer Time (in seconds) |
46 |
57 |
| Busy Rate |
0.1% |
0.1% |
| Total Hours Staffed |
1392 |
3072 |
Service Interruption Report - February 1996
| |
Month |
Year to Date |
| Total # of Outages |
83 |
213 |
| # of Planned Outages |
56 |
103 |
| % of Planned Outages |
67% |
48% |
| # of Unplanned Outages |
27 |
110 |
| % of Unplanned Outages |
33% |
52% |
| # of Subscribers Out |
33,460 |
60,542 |
| Total Subscriber Outage Hours |
25,653 |
57,700 |
| Total System Customer Hours |
51,609,096 |
106,031,952 |
| Reliability % |
99.95% |
99.95% |
Service Call Report - February 1996
| |
Month |
Year to Date |
| Total Service Calls Received |
2491 |
5346 |
| Total Service Calls Scheduled |
1620 |
3340 |
| Total Service Calls Completed |
1588 |
3285 |
| Same Day |
547 |
996 |
| Within 24 Hours |
869 |
1864 |
| % Within 24 Hours |
89.2% |
87.1% |
| Within 36 Hours |
97 |
295 |
| % Within 36 Hours |
95.3% |
96.0% |
| After 36 Hours |
75 |
130 |
| % After 36 Hours |
4.7% |
4.0% |
Installation Report - February 1996
| |
Month |
Year to Date |
| Total Installs Scheduled |
5162 |
8497 |
| Total Installs Completed |
3815 |
6700 |
| # Within 7 Days |
3081 |
5402 |
| Customer Requests After 7 Days |
733 |
1296 |
| # After 7 Days |
1 |
2 |
| % Within 7 Days |
99.97% |
99.97% |
Construction Report - February 1996
|
# |
U/G |
A |
Type |
|
1. |
Activating North Acre Mobile Home Park |
|
|
Public Affairs Monthly Report
February 1996
-
Carried live coverage for five (5) Indiana Pacer home games.
-
Produced live coverage of three (3) University of Indianapolis basketball games.
-
Produced a special edition of our Six-Thirty program to provide live coverage from the Artsgarden of the kick-off for the Indianapolis Arts Council Black History Month Celebration.
-
Provided corporate sponsorship of the King Walker Wilkins Young Annual Awards Dinner honoring majority businesses that support minority causes.
-
Provided corporate sponsorship for the "Hearts for Hemophilia" fund raising event to benefit Hemophilia of Indiana.
-
Sponsored a Sunday afternoon jazz concert, the second of a series of twelve, at the Artsgarden in cooperation with the Bravo Network.
-
Provided corporate sponsorship for the Indianapolis Press Club's Annual Gridiron Dinner. American's PR Manager, Al Aldridge, also served as chairman of the Gridiron Souvenir Booklet.
-
Working with the State PTA, Cable in the Classroom, the Indiana Cable Association, and the Cable Telecommunications Association, American Cablevision co-sponsored a Critical Viewing Skills Train-the Trainer workshop for parents, educators, and cable industry professionals from throughout the state.
-
Helped sponsor "Cause for Celebration for Education" which raises scholarship money for IPS students. |
