American Cablevision Report
Subscriber Totals - August 1996
| |
Beginning |
Ending |
Net Gain/Loss |
| Full Cable Service |
72,471 |
71,837 |
-634 |
| Bulk Units |
2110 |
2110 |
0 |
| Commercial Customers |
957 |
957 |
0 |
| System Total - Indianapolis |
75,538 |
74,934 |
-604 |
| HBO |
28,531 |
29,163 |
632 |
| Cinemax |
19,664 |
20,473 |
809 |
| Showtime |
14,447 |
14,018 |
-429 |
| Disney |
5743 |
5572 |
-171 |
| Total Residential Pays |
68,385 |
69,226 |
841 |
| Homes Passes |
152,732 |
152,818 |
86 |
| Additional Outlets |
34,711 |
34,723 |
12 |
Operator's Incoming Calls Report - August 1996
| |
Month |
Year to Date |
| Total Calls Received |
48,559 |
325,707 |
| Total Calls Handled |
46,443 |
304,664 |
| # of Calls Answered Within 30 Seconds |
34,059 |
230,284 |
| % of Calls Answered Within 30 Seconds |
70.0% |
75.4% |
| # of Calls Abandoned After 30 Seconds |
761 |
9923 |
| % of Calls Abandoned After 30 Seconds |
1.6% |
3.3% |
| Average Answer Time (in seconds) |
41 |
42 |
| Busy Rate |
0.01% |
0.2% |
| Total Hours Staffed |
1488 |
10,464 |
Service Interruption Report - August 1996
| |
Month |
Year to Date |
| Total # of Outages |
119 |
926 |
| # of Planned Outages |
48 |
432 |
| % of Planned Outages |
40% |
47% |
| # of Unplanned Outages |
71 |
494 |
| % of Unplanned Outages |
60% |
53% |
| # of Subscribers Out |
16,803 |
289,355 |
| Total Subscriber Outage Hours |
19,883 |
266,306 |
| Total System Customer Hours |
54,925,920 |
269,147,472 |
| Reliability % |
99.96% |
99.90% |
Service Call Report - August 1996
| |
Month |
Year to Date |
| Total Service Calls Received |
3134 |
24,045 |
| Total Service Calls Scheduled |
1715 |
13,330 |
| Total Service Calls Completed |
1689 |
13,131 |
| Same Day |
422 |
3518 |
| Within 24 Hours |
1163 |
8383 |
| % Within 24 Hours |
93.8% |
90.6% |
| Within 36 Hours |
72 |
860 |
| % Within 36 Hours |
98.1 |
97.2 |
| After 36 Hours |
32 |
371 |
| % After 36 Hours |
1.9% |
2.8% |
Installation Report - August 1996
| |
Month |
Year to Date |
| Total Installs Scheduled |
5082 |
34,585 |
| Total Installs Completed |
4156 |
28,065 |
| # Within 7 Days |
3375 |
22,577 |
| Customer Requests After 7 Days |
743 |
5442 |
| # After 7 Days |
38 |
46 |
| % Within 7 Days |
99.03% |
99.84% |
Construction Report - August 1996
|
# |
U/G |
A |
Type |
|
1. |
No current activity. |
|
|
Public Affairs Monthly Report
August 1996
-
In order to showcase local jazz musicians, American Cablevision produced a special Six-Thirty show live from the Walker Theatre.
-
American Cablevision produced live coverage from the Indiana State Fair and the Great Lakes Cable Expo. Examples of programming from the Great Lakes Cable Expo include interviews with pro-football hall-of-famer, Gayle Sayers, Indiana Superintendent of Public Instruction, Suellen Reed, and Cable in the Classroom representative, Megan Hooky.
-
American Cablevision also produced public service announcements for Vision Indianapolis' "Circle of Friends Festival," the Indiana Children's Wish Foundation's "Charity Polo," Indiana Race Relations' "Peace in the Park" event, and the Mental Health Association's Mental Health Crisis Line Volunteers.
-
American Cablevision developed and coordinated Great Lakes Cable Expo's educators' sessions. |
