American Cablevision Report
Subscriber Totals - April 1996
| |
Basic |
Full Cable |
Total Pay |
| Beginning Subscribers |
1394 |
72,012 |
69,250 |
| Beginning Bulk Accounts |
0 |
1858 |
804 |
| Total Beginning Subs |
1394 |
73,870 |
70,054 |
| Disconnects |
36 |
2275 |
2552 |
| Downgrades |
28 |
2 |
1704 |
| Upgrades |
10 |
2 |
2534 |
| Sidegrades |
26 |
5 |
31 |
| New |
12 |
164 |
198 |
| Reconnect |
59 |
1955 |
2507 |
| Ending Subscribers |
1472 |
73,900 |
70,709 |
| Ending Homes Passed |
- |
154,663 |
- |
| Ending Extra Outlets |
- |
45,234 |
- |
| % of Penetration |
.9% |
48% |
93% |
| Promotional Installation |
68% |
11% |
40% |
Operator's Incoming Calls Report - April 1996
| |
Month |
Year to Date |
| Total Calls Received |
36,344 |
185,104 |
| Total Calls Handled |
35,049 |
170,097 |
| # of Calls Answered Within 30 Seconds |
29,575 |
128,781 |
| % of Calls Answered Within 30 Seconds |
84.4% |
75.7% |
| # of Calls Abandoned After 30 Seconds |
648 |
6786 |
| % of Calls Abandoned After 30 Seconds |
1.8% |
4.0% |
| Average Answer Time (in seconds) |
35 |
52 |
| Busy Rate |
0.1% |
0.1% |
| Total Hours Staffed |
1440 |
6000 |
Service Interruption Report - April 1996
| |
Month |
Year to Date |
| Total # of Outages |
93 |
426 |
| # of Planned Outages |
50 |
228 |
| % of Planned Outages |
54% |
54% |
| # of Unplanned Outages |
43 |
198 |
| % of Unplanned Outages |
46% |
46% |
| # of Subscribers Out |
70,065 |
166,028 |
| Total Subscriber Outage Hours |
57,220 |
142,076 |
| Total System Customer Hours |
53,208,000 |
159,239,952 |
| Reliability % |
99.89% |
99.91% |
Service Call Report - April 1996
| |
Month |
Year to Date |
| Total Service Calls Received |
2615 |
10,822 |
| Total Service Calls Scheduled |
1542 |
6556 |
| Total Service Calls Completed |
1524 |
6459 |
| Same Day |
425 |
1829 |
| Within 24 Hours |
961 |
3979 |
| % Within 24 Hours |
90.9% |
89.9% |
| Within 36 Hours |
100 |
450 |
| % Within 36 Hours |
97.5% |
96.9% |
| After 36 Hours |
38 |
201 |
| % After 36 Hours |
2.5% |
3.1% |
Installation Report - April 1996
| |
Month |
Year to Date |
| Total Installs Scheduled |
5050 |
18,502 |
| Total Installs Completed |
3939 |
14,840 |
| # Within 7 Days |
3368 |
12,212 |
| Customer Requests After 7 Days |
570 |
2625 |
| # After 7 Days |
1 |
3 |
| % Within 7 Days |
99.97% |
99.98% |
Construction Report - April 1996
|
# |
U/G |
A |
Type |
|
1. |
Keystone Lakes, Sect. 2
will have 53 customers; 14 homes now built |
.48 miles |
|
| 2. |
Oxford Terrace
33 homes built; 33 customers |
.45 miles |
|
Public Affairs Monthly Report
April 1996
-
Carried 5 Indiana regular season Pacer games on Local Origination Channel 20.
-
Began carriage on Channel 20 of weekly Catholic Mass from the Southern Indiana Archdiocese with headquarters in Indianapolis.
-
Provided technical support to teachers at Coleman Middle School who are establishing a television operations class project. This school is actively involved in our Cable in the Classroom and Critical Viewing Skills initiatives.
-
Worked extensively with representatives from the Indiana Department of Public Instruction to develop plans for this year's "Teacher Tract" at the Great Lakes Cable Expo.
-
Sponsored a speech contest at School #11 as part of our on-going Partners in Education commitment to IPS. The President of the Indianapolis Chamber of Commerce and the IPS School Superintendent participated as judges for the contest.
-
Finalized plans for a "Critical Viewing Skills" presentation at the PTA State Conference May 4th.
-
Provided corporate support for the YMCA Annual Meeting at which former Vice President Dan Quayle was featured speaker.
-
Provided corporate support for the annual "Best Sellers" Authors' Luncheon to benefit the Christamore House.
-
Sponsored monthly Jazz Concert at the Indianapolis ArtsGarden in cooperation with the Bravo Network. Produced promo spots and ran on LO channel as well as the Indianapolis Interconnect.
-
Provided corporate support to the Indiana Civil Liberties Union for its Annual Meeting.
-
Shary Hoffman-Meadows served as a judge for the Indianapolis Arts Council's annual grant competition. |
