American Cablevision Report
Subscriber Totals - September 1995
|
September 1995 |
Basic |
Full Cable |
Total Pay |
| Beginning Subscribers |
1072 |
70,918 |
70,244 |
| Beginning Bulk Accounts |
0 |
1500 |
741 |
| Total Beginning Subs |
1072 |
72,418 |
70,985 |
| Disconnects |
33 |
2454 |
2988 |
| Downgrades |
22 |
0 |
1200 |
| Upgrades |
1 |
2 |
711 |
| Sidegrades |
5 |
2 |
24 |
| New |
4 |
197 |
213 |
| Reconnect |
41 |
2036 |
2405 |
| Ending Subscribers |
1108 |
72,170 |
70,112 |
| Ending Homes Passed |
- |
154,392 |
- |
| Ending Extra Outlets |
- |
41,317 |
- |
| % of Penetration |
.7% |
47% |
95.7% |
| Promotional Installations |
15.5% |
57.7% |
62.7% |
Operator's Incoming Calls Report - September 1995
| |
Month |
Year to Date |
| Total Calls Received |
40,673 |
408,214 |
| Total Calls Handled |
38,868 |
386,910 |
| # of Calls Answered Within 30 Seconds |
31,208 |
323,161 |
| % of Calls Answered Within 30 Seconds |
80.3% |
83.5% |
| # of Calls Abandoned After 30 Seconds |
1002 |
15,258 |
| % of Calls Abandoned After 30 Seconds |
2.6% |
3.9% |
| Average Answer Time |
31 |
24 |
| Busy Rate |
0.1% |
0.3% |
| Total Hours Staffed |
1344 |
11,760 |
Service Interruption Report - September 1995
| |
Month |
Year to Date |
| Total # of Outages |
111 |
784 |
| # of Planned Outages |
65 |
403 |
| % of Planned Outages |
59% |
51% |
| # of Unplanned Outages |
46 |
380 |
| % of Unplanned Outages |
41% |
48% |
| # of Subscribers Out |
18,167 |
225,345 |
| Total Subscriber Outage Hours |
16,956 |
206,407 |
| Total System Customer Hours |
51,962,400 |
475,388,160 |
| Reliability % |
99.97% |
99.96% |
Service Call Report - September 1995
| |
Month |
Year to Date |
| Total Service calls Received |
3216 |
26,595 |
| Total Service Calls Scheduled |
1650 |
14,962 |
| Total Service Calls Completed |
1629 |
14,787 |
| Same Day |
621 |
5826 |
| Within 24 Hours |
908 |
7812 |
| % Within 24 Hours |
93.9% |
92.2% |
| Within 36 Hours |
67 |
871 |
| % Within 36 Hours |
98.0% |
98.1% |
| After 36 Hours |
33 |
278 |
| % After 36 Hours |
2.0% |
1.9% |
Installation Report - September 1995
| |
Month |
Year to Date |
| Total Installs Scheduled |
4154 |
38,613 |
| Total Installs Completed |
3326 |
31,418 |
| # Within 7 Days |
2577 |
25,729 |
| Customer Requests After 7 Days |
749 |
5670 |
| # After 7 Days |
0 |
19 |
| % Within 7 Days |
100.00% |
99.94% |
Construction Report - September 1995
|
# |
Construction Location |
U/G |
A |
Type |
|
1. |
No Activity |
|
|
|
Public Affairs Monthly Report
September 1995
-
Provided major sponsorship in cooperation with the Bravo Network for the Indianapolis Arts Council Start With Art Business Luncheon. During the luncheon, Young Audiences of Indiana, received recognition from Bravo as a national finalist in the Arts for Change competition. American Cablevision had sponsored Young Audiences in the competition.
-
Helped sponsor the grand opening of the Artsgarden in conjunction with the opening of the Circle Centre.
-
Provided sponsorship for the Indianapolis Hispanic Chamber of Commerce's annual meeting and participated in the Hispanic community's "Fiesta" at the American Legion Mall. American Cablevision's booth features locally produced Hispanic programming with Carmen Hansen Rivera.
-
Participated in the Indianapolis Chamber of Commerce's corporate meeting on the need for businesses to support the Indianapolis Arts Community.
-
Provided sponsorship for the Methodist Hospital HealthNet fund raising event... Grand Bazaar India.
-
Participated in the Indiana Cities and Towns Association annual meeting by helping sponsor an evening reception as well as developing a video taped presentation about cable television.
-
PR Manager Al Aldridge chaired the annual meeting Hemophilia of Indiana.
-
Hosted a recognition dinner for 50 resident members of the Maple-Fall Creek Neighborhood Association who have marched every Friday evening throughout the summer to rid the area of drug dealers and "crack houses." Council representatives Elwood Black and Susan Williams participated in the recognition.
-
Presented a Cable Communications seminar featuring Cable in the Classroom and the cable industry's Critical Viewing Skills Workshop materials to the PTA at IPS School #20.
-
Two American Cablevision employees as well as the President of the State PTA completed training as presenters of the cable industry's "Critical Viewing Skills Workshop." |
