American Cablevision Report
Subscriber Totals - October 1995
|
October 1995 |
Basic |
Full Cable |
Total Pay |
| Beginning Subscribers |
1108 |
70,670 |
69,371 |
| Beginning Bulk Accounts |
0 |
1486 |
741 |
| Total Beginning Subs |
1108 |
72,156 |
70,112 |
| Disconnects |
33 |
2017 |
2521 |
| Downgrades |
16 |
0 |
969 |
| Upgrades |
5 |
0 |
1354 |
| Sidegrades |
3 |
3 |
28 |
| New |
6 |
186 |
197 |
| Reconnect |
25 |
1871 |
2467 |
| Ending Subscribers |
1116 |
72,185 |
70,631 |
| Ending Homes Passed |
- |
154,392 |
- |
| Ending Extra Outlets |
- |
41,317 |
- |
| % of Penetration |
.7% |
47% |
96% |
| Promotional Installations |
23% |
75% |
74% |
Operator's Incoming Calls Report - October 1995
| |
Month |
Year to Date |
| Total Calls Received |
56,243 |
464,457 |
| Total Calls Handled |
51,332 |
438,242 |
| # of Calls Answered Within 30 Seconds |
38,438 |
361,599 |
| % of Calls Answered Within 30 Seconds |
74.9% |
82.5% |
| # of Calls Abandoned After 30 Seconds |
1611 |
16,869 |
| % of Calls Abandoned After 30 Seconds |
3.1% |
3.8% |
| Average Answer Time |
43 |
26 |
| Busy Rate |
0.1% |
0.3% |
| Total Hours Staffed |
1680 |
13,440 |
Service Interruption Report - October 1995
| |
Month |
Year to Date |
| Total # of Outages |
119 |
903 |
| # of Planned Outages |
82 |
485 |
| % of Planned Outages |
69% |
54% |
| # of Unplanned Outages |
37 |
417 |
| % of Unplanned Outages |
31% |
46% |
| # of Subscribers Out |
23,543 |
248,888 |
| Total Subscriber Outage Hours |
17,657 |
224,064 |
| Total System Customer Hours |
53,684,064 |
528,530,784 |
| Reliability % |
99.97% |
99.96% |
Service Call Report - October 1995
| |
Month |
Year to Date |
| Total Service calls Received |
3008 |
29,603 |
| Total Service Calls Scheduled |
1621 |
16,583 |
| Total Service Calls Completed |
1605 |
16,392 |
| Same Day |
441 |
6267 |
| Within 24 Hours |
990 |
8802 |
| % Within 24 Hours |
89.2% |
91.9% |
| Within 36 Hours |
111 |
982 |
| % Within 36 Hours |
96.1% |
97.9% |
| After 36 Hours |
63 |
341 |
| % After 36 Hours |
3.9% |
2.1% |
Installation Report - October 1995
| |
Month |
Year to Date |
| Total Installs Scheduled |
4364 |
42,977 |
| Total Installs Completed |
3388 |
34,806 |
| # Within 7 Days |
2576 |
28,305 |
| Customer Requests After 7 Days |
808 |
6478 |
| # After 7 Days |
4 |
23 |
| % Within 7 Days |
99.88% |
99.93% |
Construction Report - October 1995
|
# |
Construction Location |
U/G |
A |
Type |
|
1. |
No Activity |
|
|
|
Public Affairs Monthly Report
October 1995
-
On October 30, American Cablevision and WAV-53 totally combined their programming line-ups and began producing a live hour-long news/magazine format show at 6:30 PM each weeknight featuring the important issues and activities in the Indianapolis community.
-
American Cablevision produced 72.5 hours of original programming, including full coverage of the Indianapolis Philharmonic Orchestra's performance at Shortridge and the Second Tuesday Luncheon Speaker at the Indianapolis Press Club. In conjunction with WAV-53, a live interview show from Artsgarden was produced immediately preceding the Circle City Classic Gala, as well as full coverage of the Circle City Classic Parade. The parade coverage was uplinked to satellite so that communities across the nation could see the parade. An itemization of all local origination programming is included in the following pages.
-
Produced and cablecast a promotional spot announcement for the Junior League's Holiday Mart. Funds from the Holiday Mart are used to support the League's numerous charitable community activities.
-
Provided financial support to sponsor a booth in conjunction with the State Parent Teachers Association at the Indiana School Principals' Annual Conference. The educational booth provided information about the National Cable Television Association's "Critical Viewing Skills" project in which American Cablevision is actively involved.
-
Conducted our Annual United Way campaign and raised over $11,000 in employee pledges for 1996.
-
Participated in the Red Ribbon Campaign for drug-free environments sponsored by the National Family Partnership. |
