American Cablevision Report
Subscriber Totals - November 1995
|
November 1995 |
Basic |
Full Cable |
Total Pay |
| Beginning Subscribers |
1116 |
70,699 |
69,890 |
| Beginning Bulk Accounts |
0 |
1506 |
742 |
| Total Beginning Subs |
1116 |
72,205 |
70,632 |
| Disconnects |
23 |
1684 |
1943 |
| Downgrades |
13 |
0 |
1220 |
| Upgrades |
5 |
2 |
958 |
| Sidegrades |
5 |
2 |
25 |
| New |
2 |
249 |
310 |
| Reconnect |
30 |
2219 |
3091 |
| Ending Subscribers |
1138 |
72,978 |
71,687 |
| Ending Homes Passed |
- |
154,514 |
- |
| Ending Extra Outlets |
- |
42,687 |
- |
| % of Penetration |
.7% |
47% |
97% |
| Promotional Installations |
17% |
82% |
84% |
Operator's Incoming Calls Report - November 1995
| |
Month |
Year to Date |
| Total Calls Received |
41,201 |
505,658 |
| Total Calls Handled |
37,745 |
475,987 |
| # of Calls Answered Within 30 Seconds |
27,847 |
389,446 |
| % of Calls Answered Within 30 Seconds |
73.8% |
81.8% |
| # of Calls Abandoned After 30 Seconds |
1582 |
18,451 |
| % of Calls Abandoned After 30 Seconds |
4.2% |
3.9% |
| Average Answer Time |
50 |
28 |
| Busy Rate |
0.1% |
0.2% |
| Total Hours Staffed |
1344 |
14,784 |
Service Interruption Report - November 1995
| |
Month |
Year to Date |
| Total # of Outages |
79 |
982 |
| # of Planned Outages |
41 |
526 |
| % of Planned Outages |
52% |
54% |
| # of Unplanned Outages |
38 |
455 |
| % of Unplanned Outages |
48% |
46% |
| # of Subscribers Out |
5255 |
254,143 |
| Total Subscriber Outage Hours |
4642 |
228,706 |
| Total System Customer Hours |
51,987,600 |
580,518,384 |
| Reliability % |
99.99% |
99.96% |
Service Call Report - November 1995
| |
Month |
Year to Date |
| Total Service calls Received |
2450 |
32,053 |
| Total Service Calls Scheduled |
1625 |
18,208 |
| Total Service Calls Completed |
1610 |
18,002 |
| Same Day |
445 |
6712 |
| Within 24 Hours |
998 |
9800 |
| % Within 24 Hours |
89.6% |
91.7% |
| Within 36 Hours |
100 |
1082 |
| % Within 36 Hours |
95.8% |
97.7% |
| After 36 Hours |
67 |
408 |
| % After 36 Hours |
4.2% |
2.3% |
Installation Report - November 1995
| |
Month |
Year to Date |
| Total Installs Scheduled |
4399 |
47,376 |
| Total Installs Completed |
3467 |
38,273 |
| # Within 7 Days |
2533 |
30,838 |
| Customer Requests After 7 Days |
932 |
7410 |
| # After 7 Days |
2 |
25 |
| % Within 7 Days |
99.94% |
99.93% |
Construction Report - November 1995
|
# |
Construction Location |
U/G |
A |
Type |
|
1. |
No Activity |
|
|
|
Public Affairs Monthly Report
November 1995
-
In cooperation with WAV-TV 53, we produced live coverage of the University of Indianapolis Basketball Tournament, November 17th and 18th.
-
Carried live coverage of the TV Food Network's "Let's Make Sure Everybody Eats" telethon and produced local insertions every hour featuring Gleaners Food Bank and the Mozel Sanders Thanksgiving Dinner. All telethon monies raises from the Indianapolis area will be divided equally between the Mozel Sanders Organization and Gleaners.
-
Provided major sponsorship to the Leukemia Society's Diamond Ball to help ensure that the cure for leukemia is found by the year 2000.
-
Donated a space shuttle mock-up used by our Captain Cable mascot to the Tech High School ROTC.
-
Received the Indiana Cable Television Association's marketing award for a collaborative project we completed with American Movie Classics, The Edyvean Theatre, Conner Prairie and the Eiteljorg Museum. |
