American Cablevision Report
Subscriber Totals - May 1995
|
May 1995 |
Basic |
Full Cable |
Total Pay |
| Beginning Subscribers |
1000 |
71,148 |
69,976 |
| Beginning Bulk Accounts |
0 |
1499 |
741 |
| Total Beginning Subs |
1000 |
72,647 |
70,717 |
| Disconnects |
22 |
1397 |
1755 |
| Downgrades |
16 |
0 |
1499 |
| Upgrades |
6 |
0 |
2231 |
| Sidegrades |
8 |
2 |
18 |
| New |
3 |
182 |
205 |
| Reconnect |
32 |
1733 |
2065 |
| Ending Subscribers |
1000 |
73,148 |
71,967 |
| Ending Homes Passed |
- |
153,906 |
- |
| Ending Extra Outlets |
- |
39,708 |
- |
| % of Penetration |
.6% |
48% |
97% |
| Promotional Installations |
26% |
60% |
63% |
Operator's Incoming Calls Report - May 1995
| |
Month |
Year to Date |
| Total Calls Received |
49,746 |
217,570 |
| Total Calls Handled |
47,472 |
205,554 |
| # of Calls Answered Within 30 Seconds |
41,142 |
171,721 |
| % of Calls Answered Within 30 Seconds |
86.7% |
83.5% |
| # of Calls Abandoned After 30 Seconds |
1794 |
9484 |
| % of Calls Abandoned After 30 Seconds |
3.8% |
4.6% |
| Average Answer Time |
23 |
27 |
| Busy Rate |
0.2% |
0.4% |
| Total Hours Staffed |
1680 |
6048 |
Service Interruption Report - May 1995
| |
Month |
Year to Date |
| Total # of Outages |
95 |
342 |
| # of Planned Outages |
54 |
207 |
| % of Planned Outages |
57% |
61% |
| # of Unplanned Outages |
41 |
134 |
| % of Unplanned Outages |
43% |
39% |
| # of Subscribers Out |
15,402 |
46,635 |
| Total Subscriber Outage Hours |
21,049 |
47,941 |
| Total System Customer Hours |
54,422,112 |
263,032,464 |
| Reliability % |
99.96% |
99.98% |
Service Call Report - May 1995
| |
Month |
Year to Date |
| Total Service calls Received |
3480 |
13,122 |
| Total Service Calls Scheduled |
1790 |
7719 |
| Total Service Calls Completed |
1766 |
7627 |
| Same Day |
546 |
3516 |
| Within 24 Hours |
1046 |
3718 |
| % Within 24 Hours |
90.1% |
94.8% |
| Within 36 Hours |
107 |
295 |
| % Within 36 Hours |
96.2% |
98.7% |
| After 36 Hours |
67 |
98 |
| % After 36 Hours |
3.8% |
1.3% |
Installation Report - May 1995
| |
Month |
Year to Date |
| Total Installs Scheduled |
5281 |
21,531 |
| Total Installs Completed |
4398 |
17,510 |
| # Within 7 Days |
3691 |
14,811 |
| Customer Requests After 7 Days |
705 |
2682 |
| # After 7 Days |
2 |
14 |
| % Within 7 Days |
99.95% |
99.90% |
Construction Report - May 1995
|
# |
Construction Location |
U/G |
A |
Type |
|
1. |
No Activity |
|
|
|
Public Affairs Monthly Report
May 1995
-
Held a blood drive for the Central Indiana Regional Blood center.
-
Provided corporate support for the Links Roast.
-
Began planning 1995 Halloween Happening in conjunction with Hemophilia of Indiana. Event provides inner city children with a safe, inexpensive Halloween Celebration while raising funds for Hemophilia of Indiana.
-
Held planning meeting with organizers of the Circle City Classic to discuss national TV coverage of the CCC Parade.
-
Participated in a Career day at IPS School #98.
-
Organized a health fair at IPS School #11, or Partner School through the Indianapolis Chamber's Partner in Education Program.
-
Presented a mini-workshop on Critical Viewing Skills for the Parent/Teacher group at IPS School #31. Also met with the Great Lakes Cable Expo organizing committee to coordinate the presentation of a Critical Viewing Skills Workshop for teachers and superintendents at this fall's Great Lakes Expo. During that time, IPS's new school superintendent will host a similar workshop to be carried live on the cable system, with video tapes of the workshop being made available to local IPS schools.
-
Helped support the Hispanic Chamber's reception at the Children's Museum welcoming IPS's new school superintendent.
-
Various members of the ACI management team continued to serve on the board of directors of numerous non-profit organizations in the Indianapolis community.
-
Launched the Sega Channel which gives customers an inexpensive alternative to purchasing Sega games. Each month approximately 50 games are available 24 hours a day for unlimited playing for less than 1/4 the cost of one Sega Cartridge. |
