American Cablevision Report
Subscriber Totals - March 1995
|
March 1995 |
Basic |
Full Cable |
Total Pay |
| Beginning Subscribers |
975 |
70,695 |
70,573 |
| Beginning Bulk Accounts |
0 |
1498 |
741 |
| Total Beginning Subs |
975 |
72,193 |
71,314 |
| Disconnects |
33 |
1531 |
1961 |
| Downgrades |
8 |
0 |
1426 |
| Upgrades |
7 |
3 |
649 |
| Sidegrades |
7 |
3 |
71 |
| New |
8 |
162 |
189 |
| Reconnect |
23 |
1541 |
1941 |
| Ending Subscribers |
969 |
72,366 |
70,700 |
| Ending Homes Passed |
- |
151,673 |
- |
| Ending Extra Outlets |
- |
38,350 |
- |
| % of Penetration |
.01% |
48% |
96.4% |
| Promotional Installations |
23% |
77% |
74.9% |
Operator's Incoming Calls Report - March 1995
| |
Month |
Year to Date |
| Total Calls Received |
50,072 |
127,604 |
| Total Calls Handled |
46,380 |
120,232 |
| # of Calls Answered Within 30 Seconds |
36,517 |
100,378 |
| % of Calls Answered Within 30 Seconds |
78.7% |
83.5% |
| # of Calls Abandoned After 30 Seconds |
2460 |
5215 |
| % of Calls Abandoned After 30 Seconds |
5.3% |
4.3% |
| Average Answer Time |
37 |
25.3 |
| Busy Rate |
0.4% |
0.4% |
| Total Hours Staffed |
1680 |
4368 |
Service Interruption Report - March 1995
| |
Month |
Year to Date |
| Total # of Outages |
74 |
183 |
| # of Planned Outages |
52 |
119 |
| % of Planned Outages |
70% |
65% |
| # of Unplanned Outages |
22 |
63 |
| % of Unplanned Outages |
30% |
34% |
| # of Subscribers Out |
6456 |
22,672 |
| Total Subscriber Outage Hours |
3281 |
19,497 |
| Total System Customer Hours |
54,561,240 |
156,305,232 |
| Reliability % |
100.0% |
100.0% |
Service Call Report - March 1995
| |
Month |
Year to Date |
| Total Service calls Received |
2758 |
7085 |
| Total Service Calls Scheduled |
1776 |
4476 |
| Total Service Calls Completed |
1758 |
4424 |
| Same Day |
626 |
2404 |
| Within 24 Hours |
1042 |
1836 |
| % Within 24 Hours |
94.9% |
95.8% |
| Within 36 Hours |
78 |
156 |
| % Within 36 Hours |
99.3% |
99.4% |
| After 36 Hours |
12 |
28 |
| % After 36 Hours |
0.7% |
0.6% |
Installation Report - March 1995
| |
Month |
Year to Date |
| Total Installs Scheduled |
3792 |
11,953 |
| Total Installs Completed |
3176 |
9848 |
| # Within 7 Days |
2732 |
8343 |
| Customer Requests After 7 Days |
441 |
1496 |
| # After 7 Days |
3 |
9 |
| % Within 7 Days |
86.0% |
84.7% |
Construction Report - March 1995
|
# |
Construction Location |
U/G |
A |
Type |
|
1. |
No Activity |
|
|
|
Public Affairs Monthly Report
March 1995
-
Community Access crews produced 140.5 hours of new programs during the month and the American Cablevision programming staff produced 65 hours of new community programs for WTWE-Channel 20, the Indianapolis Channel.
-
Provided table sponsorship at the Indianapolis Press Club Gridiron Dinner.
-
Served as coordinator for Drug Free Indiana and Indiana Black Expo so that the two could jointly develop a video project.
-
Produced the "sponsor video" as an in-kind contribution to the Center for Leadership Development's Recognition Dinner.
-
Al Aldridge, ACI PR Manager, served as moderator for the Edyvean Theatre's "Matrix Program." The discussion, which followed the production "The Boys Next Door," centered on group homes in a community.
-
Provided support for the Indiana Hispanic Chamber's annual dinner.
-
Provided support for the opening of Indiana Black Expo's new production studio facilities.
-
Provided support to the Red Cross "Heros" Award Dinner. |
