American Cablevision Report
Subscriber Totals - July 1995
|
July 1995 |
Basic |
Full Cable |
Total Pay |
| Beginning Subscribers |
1036 |
71,375 |
69,006 |
| Beginning Bulk Accounts |
0 |
1499 |
741 |
| Total Beginning Subs |
1036 |
72,874 |
69,747 |
| Disconnects |
31 |
2463 |
2977 |
| Downgrades |
22 |
1 |
1539 |
| Upgrades |
8 |
0 |
1770 |
| Sidegrades |
7 |
3 |
383 |
| New |
2 |
158 |
167 |
| Reconnect |
38 |
1844 |
2141 |
| Ending Subscribers |
1060 |
72,400 |
71,967 |
| Ending Homes Passed |
- |
154,014 |
- |
| Ending Extra Outlets |
- |
40,430 |
- |
| % of Penetration |
.7% |
47% |
98% |
| Promotional Installations |
22.5% |
75.4% |
72.8% |
Operator's Incoming Calls Report - July 1995
| |
Month |
Year to Date |
| Total Calls Received |
40,999 |
308,696 |
| Total Calls Handled |
39,059 |
291,633 |
| # of Calls Answered Within 30 Seconds |
32,680 |
242,575 |
| % of Calls Answered Within 30 Seconds |
83.7% |
83.2% |
| # of Calls Abandoned After 30 Seconds |
1206 |
12,633 |
| % of Calls Abandoned After 30 Seconds |
3.1% |
4.3% |
| Average Answer Time |
20 |
26 |
| Busy Rate |
0.1% |
0.3% |
| Total Hours Staffed |
1344 |
8736 |
Service Interruption Report - July 1995
| |
Month |
Year to Date |
| Total # of Outages |
84 |
564 |
| # of Planned Outages |
33 |
288 |
| % of Planned Outages |
39% |
51% |
| # of Unplanned Outages |
51 |
275 |
| % of Unplanned Outages |
61% |
49% |
| # of Subscribers Out |
20,028 |
138,642 |
| Total Subscriber Outage Hours |
18,359 |
133,480 |
| Total System Customer Hours |
53,865,600 |
369,564,624 |
| Reliability % |
99.97% |
99.96% |
Service Call Report - July 1995
| |
Month |
Year to Date |
| Total Service calls Received |
3115 |
20,279 |
| Total Service Calls Scheduled |
1815 |
11,452 |
| Total Service Calls Completed |
1795 |
11,320 |
| Same Day |
457 |
4468 |
| Within 24 Hours |
1052 |
5901 |
| % Within 24 Hours |
84.1% |
91.6% |
| Within 36 Hours |
265 |
732 |
| % Within 36 Hours |
98.8% |
98.1% |
| After 36 Hours |
21 |
219 |
| % After 36 Hours |
1.2% |
1.9% |
Installation Report - July 1995
| |
Month |
Year to Date |
| Total Installs Scheduled |
3861 |
30,145 |
| Total Installs Completed |
3162 |
24,915 |
| # Within 7 Days |
2607 |
20,479 |
| Customer Requests After 7 Days |
554 |
4418 |
| # After 7 Days |
1 |
18 |
| % Within 7 Days |
99.97% |
99.93% |
Construction Report - July 1995
|
# |
Construction Location |
U/G |
A |
Type |
|
1. |
No Activity |
|
|
|
Public Affairs Monthly Report
July 1995
-
American Cablevision provided significant support and sponsorship to numerous events at Indiana Black Expo's Summer Celebration. ACI donated the video production of a Salute to Jerry Harkness for the Volunteer Breakfast; sponsored the President's Reception at which Bugs Bunny and Daffy Duck greeted guests and encouraged them to test their skills on the Sega Channel which was featured at the event as well as American's two convention booths located in both the RCA Dome and on the exhibit floor; provided support for the Corporate Luncheon; worked with BET to produce live national programming from the convention center; and in cooperation with WAV TV-53, produced and cablecast 12.5 hours of live programming featuring local citizens, expo staff and directors, and numerous participants in the summer celebration events. American was also a major corporate sponsor of the StarQuest Talent Competition.
-
American Cablevision also participated in numerous other community activities including Hemophilia Family Day, the Cologne Sister Cities Concert and Reception at the Athenaeum, the 100 Black Men's Awards Night, the Leukemia Society's Gelatin Splash, the Indianapolis Chamber of Commerce's Business Agenda Reception at the Circle Theatre, and the Police Community Day at Washington Park.
-
Announced to the Arts Council that American Cablevision has received notification that one of American's three local nominations for the Bravo Network's Arts for Change Awards has been selected as a national finalist and will be recognized at the Start With Arts Luncheon September 5th. |
