American Cablevision Report
Subscriber Totals - January 1995
|
January 1995 |
Basic |
Full Cable |
Total Pay |
| Beginning Subscribers |
948 |
69,817 |
69,459 |
| Beginning Bulk Accounts |
0 |
1497 |
741 |
| Total Beginning Subs |
948 |
71,314 |
70,200 |
| Disconnects |
22 |
1514 |
1813 |
| Downgrades |
6 |
0 |
1128 |
| Upgrades |
7 |
0 |
789 |
| Sidegrades |
5 |
1 |
29 |
| New |
6 |
154 |
146 |
| Reconnect |
37 |
1605 |
2026 |
| Ending Subscribers |
971 |
71,547 |
70,230 |
| Ending Homes Passed |
- |
151,528 |
- |
| Ending Extra Outlets |
- |
37,095 |
- |
| % of Penetration |
.60 |
47.20% |
97.00% |
| Promotional Installations |
29.3% |
79.5% |
66.00% |
Operator's Incoming Calls Report - January 1995
| |
Month |
Year to Date |
| Total Calls Received |
49,552 |
49,552 |
| Total Calls Handled |
47,422 |
47,422 |
| # of Calls Answered Within 30 Seconds |
40,766 |
40,766 |
| % of Calls Answered Within 30 Seconds |
85.9% |
85.9% |
| # of Calls Abandoned After 30 Seconds |
1571 |
1571 |
| % of Calls Abandoned After 30 Seconds |
3.2% |
3.2% |
| Average Answer Time |
21.2 seconds |
21.2 seconds |
| Busy Rate |
.03% |
.03% |
| Total Hours Staffed |
1680 |
1680 |
Service Interruption Report - January 1995
| |
Month |
Year to Date |
| Total # of Outages |
55 |
55 |
| # of Planned Outages |
29 |
29 |
| % of Planned Outages |
53.00% |
53.00% |
| # of Unplanned Outages |
26 |
26 |
| % of Unplanned Outages |
47.00% |
47.00% |
| # of Subscribers Out |
13,499 |
13,499 |
| Total Subscriber Outage Hours |
8292 |
8292 |
| Total System Customer Hours |
53,230,968 |
53,230,968 |
| Reliability % |
99.98% |
99.98% |
Service Call Report - January 1995
| |
Month |
Year to Date |
| Total Service calls Received |
2396 |
2396 |
| Total Service Calls Scheduled |
1431 |
1431 |
| Total Service Calls Completed |
1416 |
1416 |
| Same Day |
962 |
962 |
| Within 24 Hours |
388 |
388 |
| % Within 24 Hours |
95.3% |
95.3% |
| Within 36 Hours |
54 |
54 |
| % Within 36 Hours |
99.2% |
99.2% |
| After 36 Hours |
12 |
12 |
| % After 36 Hours |
.8% |
.8% |
Installation Report - January 1995
| |
Month |
Year to Date |
| Total Installs Scheduled |
3960 |
3960 |
| Total Installs Completed |
3212 |
3212 |
| # Within 7 Days |
2763 |
2763 |
| Customer Requests After 7 Days |
447 |
447 |
| # After 7 Days |
2 |
2 |
| % Within 7 Days |
99.94% |
99.94% |
Construction Report - January 1995
|
# |
Construction Location |
U/G |
A |
Type |
|
1. |
No Activity |
|
|
|
Public Affairs Monthly Report
January 1995
-
Produced live coverage of the University of Indianapolis Basketball Games.
-
Video taped and edited a video production for Riley Children's Hospital Foundation.
-
Provided live coverage of the Martin Luther King, Jr. Celebration from Martin University.
-
Continued to produce nearly 20 hours of programming including the Morning Coffee Club Show, Direct Connection Cal-In Show, Hola, the Recorder on Air Report and numerous other community and public affairs programs.
-
Contributed $1000 to the United Negro College Fund during the National Telethon.
-
Attended the Launch Program and provided playback of the McGruff Anti-Crime Program Public Service Announcements in cooperation with the Sheriff's Department.
-
Helped sponsor Intro '95, a legislative dinner benefiting the Marion County Mental Health Association.
-
Assisted the Defense Information School at Fort Benjamin Harrison by having American Cablevision Public Relations Manager, Al Aldridge, provide instruction for one of the Public Affairs courses offered by the school.
-
Provided three communications workshops for students at Coleman Middle School. |
