American Cablevision Report
Subscriber Totals - December 1995
|
December 1995 |
Basic |
Full Cable |
Total Pay |
| Beginning Subscribers |
1138 |
71,472 |
70,945 |
| Beginning Bulk Accounts |
0 |
1506 |
741 |
| Total Beginning Subs |
1138 |
72,978 |
71,686 |
| Disconnects |
37 |
2065 |
2536 |
| Downgrades |
26 |
1 |
1475 |
| Upgrades |
7 |
0 |
1074 |
| Sidegrades |
10 |
1 |
19 |
| New |
6 |
201 |
212 |
| Reconnect |
34 |
1891 |
2542 |
| Ending Subscribers |
1162 |
72,983 |
71,518 |
| Ending Homes Passed |
- |
154,585 |
- |
| Ending Extra Outlets |
- |
43,327 |
- |
| % of Penetration |
.7% |
47% |
96% |
| Promotional Installations |
35% |
78% |
78% |
Operator's Incoming Calls Report - December 1995
| |
Month |
Year to Date |
| Total Calls Received |
41,375 |
547,033 |
| Total Calls Handled |
37,618 |
513,605 |
| # of Calls Answered Within 30 Seconds |
25,886 |
415,332 |
| % of Calls Answered Within 30 Seconds |
68.8% |
80.9% |
| # of Calls Abandoned After 30 Seconds |
1782 |
20,233 |
| % of Calls Abandoned After 30 Seconds |
4.7% |
3.9% |
| Average Answer Time |
58 |
31 |
| Busy Rate |
0.1% |
0.2% |
| Total Hours Staffed |
1344 |
16,128 |
Service Interruption Report - December 1995
| |
Month |
Year to Date |
| Total # of Outages |
95 |
1077 |
| # of Planned Outages |
28 |
554 |
| % of Planned Outages |
29% |
51% |
| # of Unplanned Outages |
67 |
522 |
| % of Unplanned Outages |
71% |
48% |
| # of Subscribers Out |
15,767 |
269,910 |
| Total Subscriber Outage Hours |
19,971 |
248,677 |
| Total System Customer Hours |
54,299,352 |
582,830,136 |
| Reliability % |
99.96% |
99.96% |
Service Call Report - December 1995
| |
Month |
Year to Date |
| Total Service calls Received |
2663 |
34,716 |
| Total Service Calls Scheduled |
1675 |
19,883 |
| Total Service Calls Completed |
1657 |
19,659 |
| Same Day |
448 |
7160 |
| Within 24 Hours |
920 |
10,720 |
| % Within 24 Hours |
82.6% |
91.0% |
| Within 36 Hours |
209 |
1291 |
| % Within 36 Hours |
95.2% |
97.5% |
| After 36 Hours |
80 |
488 |
| % After 36 Hours |
4.8% |
2.5% |
Installation Report - December 1995
| |
Month |
Year to Date |
| Total Installs Scheduled |
3996 |
51,372 |
| Total Installs Completed |
3337 |
41,610 |
| # Within 7 Days |
2456 |
33,294 |
| Customer Requests After 7 Days |
878 |
8288 |
| # After 7 Days |
3 |
28 |
| % Within 7 Days |
99.91% |
99.93% |
Construction Report - December 1995
|
# |
Construction Location |
U/G |
A |
Type |
|
1. |
No Activity |
|
|
|
Public Affairs Monthly Report
December 1995
-
American Cablevision has received very positive feedback from customers who appreciate the cable system's carriage of local Pacer games.
-
American provided major sponsorship and promotion for the local chapter pf 100 Black Men's Indy 100 Roundball Invitational. This black college basketball tournament raises funds to assist at-risk youth with life-skill training.
-
Al Aldridge, American's Public Relations Manager, attended a coordination meeting with the National Library Association and Time Warner to plan American's sponsorship of the "It's Us" photo exhibit promoting diversity. The local exhibition will be held later this year in cooperation with the Indianapolis-Marion County Library.
-
We coordinated plans for a local "Critical Viewing Skills" workshop to be held in conjunction with the State Parent Teachers Association in February. The workshop trains parents and educators how to teach children of all ages to be critical viewers of television programs and helps address the concerns of violent programming on TV.
-
Numerous employees participated in the fourth quarter blood drive which helped provide needed blood supplies for the Central Indiana Regional Blood Center.
-
Employees raised over $500 and donated gifts to a needy family through the United Christmas Service. Money, food, and gifts were also provided to youngsters at the Pleasant Run Children's Home. |
