American Cablevision Report
Subscriber Totals - April 1995
|
April 1995 |
Basic |
Full Cable |
Total Pay |
| Beginning Subscribers |
969 |
70,868 |
69,959 |
| Beginning Bulk Accounts |
0 |
1498 |
741 |
| Total Beginning Subs |
969 |
72,366 |
70,700 |
| Disconnects |
33 |
1955 |
2433 |
| Downgrades |
14 |
0 |
1619 |
| Upgrades |
3 |
0 |
1266 |
| Sidegrades |
9 |
4 |
17 |
| New |
10 |
222 |
244 |
| Reconnect |
32 |
2036 |
2560 |
| Ending Subscribers |
1000 |
72,646 |
70,717 |
| Ending Homes Passed |
- |
151,895 |
- |
| Ending Extra Outlets |
- |
38,989 |
- |
| % of Penetration |
.7% |
48% |
96% |
| Promotional Installations |
12% |
77% |
75% |
Operator's Incoming Calls Report - April 1995
| |
Month |
Year to Date |
| Total Calls Received |
40,220 |
167,824 |
| Total Calls Handled |
37,850 |
158,082 |
| # of Calls Answered Within 30 Seconds |
30,201 |
130,579 |
| % of Calls Answered Within 30 Seconds |
79.8% |
82.6% |
| # of Calls Abandoned After 30 Seconds |
2475 |
7690 |
| % of Calls Abandoned After 30 Seconds |
6.5% |
4.9% |
| Average Answer Time |
35 |
28 |
| Busy Rate |
0.4% |
0.4% |
| Total Hours Staffed |
1680 |
4368 |
Service Interruption Report - April 1995
| |
Month |
Year to Date |
| Total # of Outages |
64 |
247 |
| # of Planned Outages |
34 |
153 |
| % of Planned Outages |
53% |
62% |
| # of Unplanned Outages |
30 |
93 |
| % of Unplanned Outages |
47% |
38% |
| # of Subscribers Out |
8561 |
31,233 |
| Total Subscriber Outage Hours |
7562 |
26,892 |
| Total System Customer Hours |
52,305,120 |
208,610,352 |
| Reliability % |
99.99% |
99.99% |
Service Call Report - April 1995
| |
Month |
Year to Date |
| Total Service calls Received |
2557 |
9642 |
| Total Service Calls Scheduled |
1453 |
5929 |
| Total Service Calls Completed |
1437 |
5861 |
| Same Day |
566 |
2970 |
| Within 24 Hours |
836 |
2672 |
| % Within 24 Hours |
97.6% |
96.3% |
| Within 36 Hours |
32 |
188 |
| % Within 36 Hours |
99.8% |
99.5% |
| After 36 Hours |
3 |
31 |
| % After 36 Hours |
0.2% |
0.5% |
Installation Report - April 1995
| |
Month |
Year to Date |
| Total Installs Scheduled |
4297 |
16,250 |
| Total Installs Completed |
3264 |
13,112 |
| # Within 7 Days |
2777 |
11,120 |
| Customer Requests After 7 Days |
481 |
1977 |
| # After 7 Days |
3 |
12 |
| % Within 7 Days |
99.8% |
99.9% |
Construction Report - April 1995
|
# |
Construction Location |
U/G |
A |
Type |
|
1. |
No Activity |
|
|
|
Public Affairs Monthly Report
April 1995
-
Finalized arrangements for programming partnership with WAV-53 TV and began carrying each other's local programming May 1.
-
Continues producing Indianapolis Press Club Second Tuesday Luncheon speeches and carrying them on the local origination channel-WTWE Cable Channel 20.
-
Several cablevision employees participated in a successful career day at IPS School #11, our partnership school.
-
Supported the Children's Museum "Life Stories" opening.
-
Provided table sponsorship and donated auction item for MDA fund raising dinner.
-
Sponsored "Homers for Hemophilia," a softball fund raiser for Hemophilia of Indiana.
-
Addressed the Regional Conference of Special Emphasis Program Managers for the Army/Air Force Exchange Service.
-
Provided table sponsorship for the Indiana Civil Liberties Union Annual Meeting.
-
Assisted Chamber of Commerce with Third Grade Tours of downtown Indianapolis. |
