American Cablevision
Operator's Incoming Calls Report - February 1995
| |
Month |
Year to Date |
| Total Calls Received |
27,980.00 |
77,532.00 |
| Total Calls Handled |
26,430.00 |
73,852.00 |
| # of Calls Answered Within 30 Seconds |
23,095.00 |
63,861.00 |
| % of Calls Answered Within 30 Seconds |
87.40 |
87.40 |
| # of Calls Abandoned After 30 Seconds |
1184.00 |
2755.00 |
| % of Calls Abandoned After 30 Seconds |
4.20 |
3.70 |
| Average Answer Time |
18.30 |
18.30 |
| Busy Rate |
0.40 |
0.40 |
| Total Hours Staffed |
1008.00 |
2688.00 |
Service Interruption Report - February 1995
| |
Month |
Year to Date |
| Total # of Outages |
54 |
109 |
| # of Planned Outages |
39 |
67 |
| # of Planned Outages |
72% |
61% |
| # of Unplanned Outages |
15 |
41 |
| % of Unplanned Outages |
28% |
38% |
| # of Subscribers Out |
13,216 |
26,715 |
| Total Subscriber Outage Hours |
7924 |
16,216 |
| Total System Customer Hours |
48,513,024 |
101,743,992 |
| Reliability % |
99.97 |
99.97 |
Service Call Report - February 1995
| |
Month |
Year to Date |
| Total Service Calls Received |
1931 |
4327 |
| Total Service Calls Scheduled |
1269 |
2700 |
| Total Service Calls Completed |
1250 |
2666 |
| Same Day |
816 |
1778 |
| Within 24 Hours |
406 |
794 |
| % Within 24 Hours |
97.76 |
96.47 |
| Within 36 Hours |
24 |
78 |
| % Within 36 Hours |
99.68 |
99.4 |
| After 36 Hours |
4 |
16 |
| % After 36 Hours |
0.32 |
0.6 |
Installation Report - February 1995
| |
Month |
Year to Date |
| Total Installs Scheduled |
4201 |
8161 |
| Total Installs Completed |
3460 |
6672 |
| # Within 7 Days |
2848 |
5611 |
| Customer Requests After 7 Days |
608 |
1055 |
| # After 7 Days |
4 |
6 |
| % Within 7 Days |
99.88 |
99.91 |
Construction Report - February 1995
| # |
Location |
Underground |
Aerial |
Dwelling |
| 1 |
No Activity |
|
|
|
|
Dwelling Codes |
| MDU - Apts |
| SDU - Homes |
Community Involvement Report
February 1995
-
Continued to produce nearly 20 hours of local origination programming each week for WTWE, Cable Channel 20.
-
Promoted local IPS student involvement in the Voices of Triumph - Black History Month recognition by cablecasting local spot announcements featuring numerous students who had produced "Voices of Triumph" commercials.
-
Sponsored 100 IPS students for the Edyvean Theatre's production of "Shadowlands."
-
Provided sponsorship to the Indianapolis Urban League's Business Recognition Luncheon.
-
Provided sponsorship for the King Walker Wilkens Young Minority Recognition Dinner at the West End.
-
Provided corporate sponsorship for Hemophilia of Indiana's Valentines Day fund raising event.
-
Al Aldridge, American's PR Manager, served as graduation speaker for students at the Defense Information School at Fort Benjamine Harrison.
-
Provided sponsorship and received special recognition for years of support for the Indianapolis Humane Society Critter Cotillion.
-
Provided corporate sponsorship for the Indianapolis Public Schools'' Education: A Cause for Celebration scholarship fund raising event.
-
Continued Partner in Education activities with IPS School #11. |
