American Cablevision Report
Subscriber Totals - May 1994
|
May 1994 |
Basic |
Full Cable |
Total Pay |
| Beginning Subscribers |
781 |
70,423 |
72,212 |
| Beginning Bulk Accounts |
0 |
1498 |
642 |
| Total Beginning Subs |
781 |
71,921 |
72,854 |
| Disconnects |
28 |
1650 |
2094 |
| Downgrades |
5 |
2 |
1024 |
| Upgrades |
5 |
0 |
1380 |
| Sidegrades |
7 |
4 |
30 |
| New |
5 |
146 |
176 |
| Reconnect |
27 |
1690 |
2045 |
| Ending Subscribers |
796 |
69,837 |
73,104 |
| Ending Homes Passed |
- |
153,389 |
- |
| Ending Extra Outlets |
- |
32,898 |
- |
| % of Penetration |
.52 |
45.53% |
1.035% |
| Promotional Installations |
* |
94.35% |
* |
Operator's Incoming Calls Report - May 1994
| |
Month |
Year to Date |
| Total Calls Received |
45,006 |
215,480 |
| Total Calls Handled |
43,548 |
206,219 |
| # of Calls Answered Within 30 Seconds |
38,717 |
183,232 |
| % of Calls Answered Within 30 Seconds |
88.9% |
88.8% |
| # of Calls Abandoned After 30 Seconds |
980 |
5835 |
| % of Calls Abandoned After 30 Seconds |
2.2% |
2.7% |
| Average Answer Time |
15.2 seconds |
15.7 seconds |
| Busy Rate |
.2% |
.2% |
| Total Hours Staffed |
1344 |
1344 |
Service Interruption Report - May 1994
| |
Month |
Year to Date |
| Total # of Outages |
43 |
420 |
| # of Planned Outages |
24 |
190 |
| % of Planned Outages |
55.8% |
45.2% |
| # of Unplanned Outages |
19 |
230 |
| % of Unplanned Outages |
44.2% |
54.7% |
| # of Subscribers Out |
20,015 |
175,730 |
| Total Subscriber Outage Hours |
18,071 |
165,312 |
| Total System Customer Hours |
52,550,952 |
264,767,568 |
| Reliability % |
99.9704% |
99.8% |
Service Call Report - May 1994
| |
Month |
Year to Date |
| Total Calls Received |
2663 |
12,067 |
| Total service Calls Scheduled |
1553 |
8033 |
| Total Service Calls Completed |
1532 |
7961 |
| Same Day |
804 |
3875 |
| Within 24 Hours |
665 |
3731 |
| % Within 24 Hours |
95.89% |
95.5% |
| Within 36 Hours |
49 |
312 |
| % Within 36 Hours |
99.1% |
99.5% |
| After 36 Hours |
14 |
81 |
| % After 36 Hours |
0.9% |
1.0% |
Installation Report - May 1994
| |
Month |
Year to Date |
| Total Installs Scheduled |
3611 |
17,850 |
| Total Installs Completed |
2903 |
15,339 |
| # Within 7 Days |
2624 |
13,296 |
| Customer Requests After 7 Days |
278 |
2038 |
| # After 7 Days |
1 |
5 |
| % Within 7 Days |
99.96% |
99.97% |
Construction Report - May 1994
|
# |
Construction Location |
U/G |
A |
Type |
| 1. |
Cold Springs Estates |
.76 |
0 |
Res. |
|
