American Cablevision Report
Subscriber Totals - March 1994
|
March 1994 |
Basic |
Full Cable |
Total Pay |
| Beginning Subscribers |
751 |
70,926 |
68,917 |
| Beginning Bulk Accounts |
0 |
1498 |
642 |
| Total Beginning Subs |
751 |
72,424 |
69,559 |
| Disconnects |
21 |
1476 |
1973 |
| Downgrades |
14 |
1 |
1254 |
| Upgrades |
4 |
2 |
560 |
| Sidegrades |
4 |
7 |
37 |
| New |
3 |
231 |
224 |
| Reconnect |
22 |
1898 |
2103 |
| Ending Subscribers |
751 |
71,417 |
73,194 |
| Ending Homes Passed |
- |
153,424 |
- |
| Ending Extra Outlets |
- |
31,533 |
- |
| % of Penetration |
.49% |
46.55% |
101.42% |
| Promotional Installations |
- |
98% |
* |
Operator's Incoming Calls Report - March 1994
| |
Month |
Year to Date |
| Total Calls Received |
46,866 |
126,729 |
| Total Calls Handled |
45,759 |
122,093 |
| # of Calls Answered Within 30 Seconds |
41,351 |
109,674 |
| % of Calls Answered Within 30 Seconds |
90.4% |
89.8% |
| # of Calls Abandoned After 30 Seconds |
920 |
3101 |
| % of Calls Abandoned After 30 Seconds |
2.0% |
2.4% |
| Average Answer Time |
11 seconds |
15.3 seconds |
| Busy Rate |
0.12% |
0.14% |
| Total Hours Staffed |
1680 |
4368 |
Service Interruption Report - March 1994
| |
Month |
Year to Date |
| Total # of Outages |
94 |
279 |
| # of Planned Outages |
58 |
121 |
| % of Planned Outages |
62% |
43% |
| # of Unplanned Outages |
36 |
158 |
| % of Unplanned Outages |
38% |
57% |
| # of Subscribers Out |
17,515 |
71,208 |
| Total Subscriber Outage Hours |
13,883 |
66,309 |
| Total System Customer Hours |
53,692,992 |
154,972,992 |
| Reliability % |
99.9 |
99.8 |
Service Call Report - March 1994
| |
Month |
Year to Date |
| Total Calls Received |
2327 |
6989 |
| Total service Calls Scheduled |
1683 |
4774 |
| Total Service Calls Completed |
1678 |
4740 |
| Same Day |
940 |
2445 |
| Within 24 Hours |
717 |
2106 |
| % Within 24 Hours |
98.7% |
96.0% |
| Within 36 Hours |
11 |
177 |
| % Within 36 Hours |
99.4% |
99.7% |
| After 36 Hours |
10 |
50 |
| % After 36 Hours |
.6% |
1.1% |
Installation Report - March 1994
| |
Month |
Year to Date |
| Total Installs Scheduled |
3464 |
10,078 |
| Total Installs Completed |
3087 |
9014 |
| # Within 7 Days |
2669 |
8089 |
| Customer Requests After 7 Days |
417 |
923 |
| # After 7 Days |
1 |
2 |
| % Within 7 Days |
99.9% |
99.9% |
Construction Report - March 1994
|
# |
Construction Location |
U/G |
A |
Type |
| 1. |
No Activity |
|
|
|
|
