American Cablevision Report

Subscriber Totals - June 1994   Basic Full Cable Total Pay Beginning Subscribers 796 69,835 72,708 Beginning Bulk Accounts 0 1498 642 Total Beginning Subs 796 71,333 73,350 Disconnects 23 2055 2648 Downgrades 16 0 1285 Upgrades 2 0 871 Sidegrades 9 8 38 New 5 131 122 Reconnect 27 1436 1594 Ending Subscribers 826 69,331 71,750 Ending Homes Passed --- 152,936 --- Ending Extra Outlets --- 33,049 --- % of Penetration .54 45.33% 1.023% Promotional Installations * 86.69% * * This data is unobtainable with current reporting structure. Operator's Incoming Calls Report - June 1994   Month Year to Date Total Calls Received 41,582 257,062 Total Calls Handled 38,675 244,894 # of Calls Answered Within 30 Seconds 32,942 216,174 % of Calls Answered Within 30 Seconds 85.2% 88.2% # of Calls Abandoned After 30 Seconds 904 6739 % of Calls Abandoned After 30 Seconds 2% 2.7% Average Answer Time 25.5 seconds 16.8 seconds Busy Rate .2% .25% Total Hours Staffed 1344 7056 Service Interruption Report - June 1994   Month Year to Date Total # of Outages 86 506 # of Planned Outages 33 223 % of Planned Outages 38.37 44.07% # of Unplanned Outages 53 283 % of Unplanned Outages 61.63% 55.93% # of Subscribers Out 45,446 221,176 Total Subscriber Outage Hours 45,926.10 228,173 Total System Customer Hours 49,918,320 314,685,888 Reliability % 99.9051% 99.9% Service Call Report - June 1994   Month Year to Date Total Service Calls Received 2772 14,839 Total Service Calls Scheduled 1686 9719 Total Service Calls Completed 1668 9629 Same Day 603 4478 Within 24 Hours 922 4653 % Within 24 Hours 91.43% 94.83% Within 36 Hours 138 450 % Within 36 Hours 99.7% 99.5% After 36 Hours 5 86 % After 36 Hours 0.3% .89% Installation Report - June 1994   Month Year to Date Total Installs Scheduled 3827 21677 Total Installs Completed 3099 18438 # Within 7 Days 2628 15924 Customer Requests After 7 Days 470 2508 # After 7 Days 1 6 % Within 7 Days 99.97% 99.97% Construction Report - June 1994 # Location Underground Aerial Dwelling 1 None       Dwelling Codes MDU - Apts SDU - Homes

Public Affairs Monthly Report

June 1994

• Continued producing an average of 17 hours of new local origination programming on Cable Channel 20-WTWE, including coverage of the Indianapolis Press Club's monthly "2nd Tuesday" luncheon program in which a prominent person addresses the organization on a timely issue.  We also held initial meetings with the Indianapolis Ice to discuss the possibilities of producing and cablecasting live coverage of the upcoming season games.

• Provided corporate sponsorship to Indiana Black Expo's African National Family Summit.  American Cablevision also provided corporate sponsorship for the StarQuest '94 talent competition which is held in conjunction with Expo's annual summer celebration.

• Provided support for the Indianapolis Urban League's Ebony & Ivory recognition banquet, as well as the Indianapolis Chapter of 100 Black Men's recent recognition dinner.

• Provided Master of Ceremonies and other support for Indianapolis Public School #11's 5th grade graduation.  During the ceremonies, we presented two School 11 teachers with Certificates of Merit from the National Cable in the Classroom Crystal Apple Competition.  The teachers had used programming from BET (Black Entertainment Television) to help students understand how to better deal with peer pressures.