American Cablevision Report

Subscriber Totals - July 1994   Basic Full Cable Total Pay Beginning Subscribers 826 69,328 71,366 Beginning Bulk Accounts 0 1498 741 Total Beginning Subs 826 70,826 72,107 Disconnects 22 2175 2804 Downgrades 15 1 1596 Upgrades 6 1 687 Sidegrades 8 5 16 New 3 194 255 Reconnect 27 1848 2312 Ending Subscribers 851 70,437 70,628 Ending Homes Passed --- 153,528 --- Ending Extra Outlets --- 33,603 --- % of Penetration .55 45.88% 99.07% Promotional Installations 6.67% 59.27% 53.81% * This data is unobtainable with current reporting structure. Operator's Incoming Calls Report - June 1994   Month Year to Date Total Calls Received 40,106 257,062 Total Calls Handled 38,368 283,262 # of Calls Answered Within 30 Seconds 34,411 250,585 % of Calls Answered Within 30 Seconds 89.7% 88.4% # of Calls Abandoned After 30 Seconds 1265 8004 % of Calls Abandoned After 30 Seconds 3.2% 2.7% Average Answer Time 13.25 seconds 16.3 seconds Busy Rate .2% .3% Total Hours Staffed 1344 8400 Service Interruption Report - July 1994   Month Year to Date Total # of Outages 52 558 # of Planned Outages 21 244 % of Planned Outages 40% 43.7% # of Unplanned Outages 31 314 % of Unplanned Outages 60% 56.2% # of Subscribers Out 35,029 256,205 Total Subscriber Outage Hours 38,371.13 266,544.13 Total System Customer Hours 53,038,272 367,724,160 Reliability % 99.3% 99.3% Service Call Report - July 1994   Month Year to Date Total Service Calls Received 2865 17,704 Total Service Calls Scheduled 1644 11,363 Total Service Calls Completed 1624 11,253 Same Day 596 5074 Within 24 Hours 970 5623 % Within 24 Hours 96.43% 95.06% Within 36 Hours 51 501 % Within 36 Hours 99.57% 99.51% After 36 Hours 7 93 % After 36 Hours 0.43% .83% Installation Report - July 1994   Month Year to Date Total Installs Scheduled 3648 25,325 Total Installs Completed 2821 21,259 # Within 7 Days 2074 17,998 Customer Requests After 7 Days 743 3251 # After 7 Days 4 10 % Within 7 Days 99.86% 99.95% Construction Report - July 1994 # Location Underground Aerial Dwelling 1 None       Dwelling Codes MDU - Apts SDU - Homes

Public Affairs Monthly Report

July 1994

• Continued producing an average of 17 hours of local original programming on a weekly basis on WTWE Cable Channel 20.  This includes "Direct Connection," a call-in program that features a different host for each day of the week: Monday - Sheila Seuss-Kennedy, Tuesday - Frank Short, Wednesday - Paula Parker-Sawyers, Thursday - Amos Brown, and Friday - Tom Alvarez.  Public Access producers were responsible for 134.5 hours of programming for the month.

• Developed and staffed a booth showcasing the Full Service Network at the NTIA Hearings at the State Government Center.

• Helped to present a local cable presence by staffing the Time Warner booth at the "Corporate Showcase" during the National Urban League Convention in Indianapolis.

• Supported the State Leukemia Society Fund Raiser by sponsoring Division President Jay Satterfield's grand slide into 1000 gallons of red gelatin during the annual "Gelatin Splash."  American Cablevision's management staff contributed additional dollars to the effort which raised over $21,000 for the fight against Leukemia.

• Provided support for the AKA National Conference here in Indianapolis.

• Provided support for the Fiesta Indianapolis "Gala."  The "Gala" is the Fiesta Indianapolis kickoff event for the September 17th Hispanic Heritage Month Festival at the American Legion Mall.