American Cablevision Report
Subscriber Totals - December 1994
|
December 1994 |
Basic |
Full Cable |
Total Pay |
| Beginning Subscribers |
920 |
69,556 |
63,034 |
| Beginning Bulk Accounts |
0 |
1497 |
741 |
| Total Beginning Subs |
920 |
71,053 |
63,775 |
| Disconnects |
24 |
1843 |
2389 |
| Downgrades |
18 |
2 |
1081 |
| Upgrades |
7 |
1 |
1103 |
| Sidegrades |
5 |
6 |
43 |
| New |
7 |
190 |
193 |
| Reconnect |
29 |
1928 |
2479 |
| Ending Subscribers |
948 |
69,821 |
69,840 |
| Ending Homes Passed |
- |
153,917 |
- |
| Ending Extra Outlets |
- |
36,354 |
- |
| % of Penetration |
.60 |
45.30% |
98.68% |
| Promotional Installations |
18.1% |
77.5% |
- |
Operator's Incoming Calls Report - December 1994
| |
Month |
Year to Date |
| Total Calls Received |
32,402 |
452,517 |
| Total Calls Handled |
31,655 |
433,545 |
| # of Calls Answered Within 30 Seconds |
29,213 |
385,055 |
| % of Calls Answered Within 30 Seconds |
92.3% |
88.8% |
| # of Calls Abandoned After 30 Seconds |
459 |
10,890 |
| % of Calls Abandoned After 30 Seconds |
1.4% |
2.6% |
| Average Answer Time |
8.8 seconds |
15.0 seconds |
| Busy Rate |
.01% |
.16% |
| Total Hours Staffed |
1344 |
14,112 |
Service Interruption Report - December 1994
| |
Month |
Year to Date |
| Total # of Outages |
84 |
1027 |
| # of Planned Outages |
60 |
515 |
| % of Planned Outages |
71.00% |
50.00% |
| # of Unplanned Outages |
24 |
512 |
| % of Unplanned Outages |
29.00% |
50.00% |
| # of Subscribers Out |
9274 |
383,009 |
| Total Subscriber Outage Hours |
12,765 |
410,236 |
| Total System Customer Hours |
52,863,432 |
637,273,440 |
| Reliability % |
99.98% |
99.93% |
Service Call Report - December 1994
| |
Month |
Year to Date |
| Total Calls Received |
2522 |
27,818 |
| Total service Calls Scheduled |
1390 |
16,852 |
| Total Service Calls Completed |
1372 |
16,668 |
| Same Day |
476 |
7198 |
| Within 24 Hours |
834 |
8646 |
| % Within 24 Hours |
95.5% |
95.06% |
| Within 36 Hours |
42 |
651 |
| % Within 36 Hours |
98.50% |
98.96% |
| After 36 Hours |
20 |
173 |
| % After 36 Hours |
1.5% |
1.0% |
Installation Report - December 1994
| |
Month |
Year to Date |
| Total Installs Scheduled |
3545 |
44,851 |
| Total Installs Completed |
3310 |
37,842 |
| # Within 7 Days |
2682 |
30,981 |
| Customer Requests After 7 Days |
626 |
6835 |
| # After 7 Days |
2 |
26 |
| % Within 7 Days |
99.94% |
99.93% |
Construction Report - December 1994
|
# |
Construction Location |
U/G |
A |
Type |
| 1. |
No Activity |
|
|
|
Public Affairs Monthly Report
December 1994
-
Produced two hour-long Santa call-in shows in which over 50 children sat on Santa's lap and told him about their Christmas lists. More than 60 children talked with Santa via live telephone calls, and approximately 15 IPS School #11 students communicated with Santa through video newsletters.
-
Welcomed Indiana State Legislators to the Hoosier Capital for the 1995 General Assembly with a free-installation special offer.
-
Provided video coverage of the Indianapolis Art Center's "ArtReach" program in which inner-city youth will be responsible for developing and placing a mural on the side of a historic building on the The Circle.
-
Helped sponsor Gerald Harkness' "Facing the Facade" workshop and viewing at the Walker Theatre.
-
Provided Christmas assistance to two United Christmas Service families.
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