August

Telecom & Video Services Agency

	Operator Reports
		Bright House Networks
		Comcast Cablevision
	Cable Agency Reports
	In-Kind Reports
	Programming / Production Reports
	FCC Filings
	Telecom & Video Services Agency Reports

August 1994

Subscriber Totals - August 1994

Operator's Incoming Calls Report - August 1994

	Month	Year to Date
Total Calls Received	52,205	349,373
Total Calls Handled	50,205	333,467
# of Calls Answered Within 30 Seconds	45,151	295,736
% of Calls Answered Within 30 Seconds	89.9%	88.7%
# of Calls Abandoned After 30 Seconds	1032	9036
% of Calls Abandoned After 30 Seconds	1.9%	2.6%
Average Answer Time	12 seconds	15.8 seconds
Busy Rate	.06%	.2%
Total Hours Staffed	1680	10,080

Service Interruption Report - August 1994

	Month	Year to Date
Total # of Outages	113	671
# of Planned Outages	44	288
% of Planned Outages	39%	47%
# of Unplanned Outages	69	383
% of Unplanned Outages	61%	63%
# of Subscribers Out	35,387	291,592
Total Subscriber Outage Hours	58,801.93	328,261.98
Total System Customer Hours	52,149,192	419,873,352
Reliability %	99.89%	99.92%

Service Call Report - August 1994

	Month	Year to Date
Total Calls Received	2821	20,525
Total service Calls Scheduled	1664	13,027
Total Service Calls Completed	1630	12,893
Same Day	517	5591
Within 24 Hours	1028	6651
% Within 24 Hours	94.8%	95%
Within 36 Hours	57	558
% Within 36 Hours	98.3%	99.3%
After 36 Hours	28	121
% After 36 Hours	1.7%	.9%

Installation Report - August 1994

	Month	Year to Date
Total Installs Scheduled	3822	29,147
Total Installs Completed	3312	24,571
# Within 7 Days	2530	20,733
Customer Requests After 7 Days	776	4027
# After 7 Days	6	16
% Within 7 Days	99.82%	99.93%

Construction Report - August 1994

#	Construction Location	U/G	A	Type
1.	No Activity


	Last Updated: 4/26/2005 \| Print This Page \| Email to Friend