American Cablevision
Subscriber Totals - November 1994
| |
Basic |
Full Cable |
Total Pay |
| Beginning Subscribers |
914 |
69,845 |
69,253 |
| Beginning Bulk Accounts |
0 |
1497 |
741 |
| Total Beginning Subs |
914 |
71,342 |
69,994 |
| Disconnects |
29 |
1815 |
2384 |
| Downgrades |
10 |
1 |
1045 |
| Upgrades |
4 |
1 |
596 |
| Sidegrades |
3 |
4 |
27 |
| New |
6 |
274 |
275 |
| Reconnect |
22 |
2057 |
2528 |
| Ending Subscribers |
920 |
69,560 |
63,079 |
| Ending Homes Passed |
--- |
153,331 |
--- |
| Ending Extra Outlets |
--- |
36,087 |
--- |
| % of Penetration |
.60 |
45.37% |
89.50% |
| Promotional Installations |
--- |
75.0% |
--- |
Operator's Incoming Calls Report - November 1994
| |
Month |
Year to Date |
| Total Calls Received |
48264 |
420115 |
| Total Calls Handled |
46866 |
401890 |
| # of Calls Answered Within 30 Seconds |
42012 |
355842 |
| % of Calls Answered Within 30 Seconds |
89.6% |
88.5% |
| # of Calls Abandoned After 30 Seconds |
787 |
10431 |
| % of Calls Abandoned After 30 Seconds |
1.6% |
2.6% |
| Average Answer Time |
12.8 seconds |
15.6 seconds |
| Busy Rate |
.04% |
.18% |
| Total Hours Staffed |
1680 |
12768 |
Service Interruption Report - November 1994
| |
Month |
Year to Date |
| Total # of Outages |
79 |
943 |
| # of Planned Outages |
50 |
455 |
| % of Planned Outages |
63.29% |
48.25% |
| # of Unplanned Outages |
29 |
488 |
| % of Unplanned Outages |
36.70% |
51.75% |
| # of Subscribers Out |
25,328 |
373,735 |
| Total Subscriber Outage Hours |
22,836 |
397,471 |
| Total System Customer Hours |
51,840,000 |
584,410,008 |
| Reliability % |
99.96% |
99.93% |
Service Call Report - November 1994
| |
Month |
Year to Date |
| Total Service Calls Received |
2377 |
25,296 |
| Total Service Calls Scheduled |
1312 |
15,462 |
| Total Service Calls Completed |
1293 |
15,296 |
| Same Day |
393 |
6722 |
| Within 24 Hours |
767 |
7812 |
| % Within 24 Hours |
89.7% |
95.0% |
| Within 36 Hours |
86 |
609 |
| % Within 36 Hours |
96.36% |
98.99% |
| After 36 Hours |
47 |
153 |
| % After 36 Hours |
3.6% |
1.0% |
Installation Report - November 1994
| |
Month |
Year to Date |
| Total Installs Scheduled |
4166 |
41,306 |
| Total Installs Completed |
3302 |
34,532 |
| # Within 7 Days |
2541 |
28,299 |
| Customer Requests After 7 Days |
760 |
6209 |
| # After 7 Days |
1 |
24 |
| % Within 7 Days |
99.97% |
99.93% |
Construction Report - November 1994
| # |
Location |
Underground |
Aerial |
Dwelling |
| 1 |
None |
|
|
|
|
Dwelling Codes |
| MDU - Apts |
| SDU - Homes |
Community Involvement Report
November 1994
-
Sponsored legislative Pre-Organization Day at the Indianapolis Press Club for members of the Indiana State Legislature
-
Provided temporary cable service to the Indiana State Republican Offices for election result coverage.
-
Sponsored numerous employee activities to raise funds to support a United Christmas Service Family. Employees also "adopted" members of the Christmas Family and purchased needed clothing as well as food and toys. |
