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Comcast E-Mail running at Snail's Pace
Karen Brown
Multichannel News
3/6/2002 10:51:00 AM
There were still more problems for Comcast Corp. cable-modem customers this week -- slow electronic-mail delivery and no remote access.
The MSO confirmed this week that customers have been experiencing delayed e-mail delivery on their new Comcast.net service. Customers have not had access to their old @Home.com e-mails since March 1, when that network shut down for good.
The MSO has also temporarily removed the remote-access feature -- which allows customers to use their e-mail from any computer tied to the Internet -- for modifications.
A Comcast spokeswoman said engineers are working around the clock to solve the delay problems and restore remote access 'as quickly as possible.'
'There have been some intermittent slowdowns with the e-mail, but we are working to resolve those issues as quickly as possible,' she said. 'No inbound or outbound mail is being lost.'
Comcast has invested in a state-of-the art e-mail system from Sun Microsystems Inc., and it is now a matter of balancing the system to fit the traffic load, the spokeswoman added.
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