American Cablevision
Subscriber Totals - October 1994
| |
Basic |
Full Cable |
Total Pay |
| Beginning Subscribers |
915 |
69,694 |
68,532 |
| Beginning Bulk Accounts |
0 |
1497 |
741 |
| Total Beginning Subs |
915 |
71,191 |
69,273 |
| Disconnects |
31 |
2326 |
2910 |
| Downgrades |
9 |
2 |
1077 |
| Upgrades |
6 |
0 |
1481 |
| Sidegrades |
4 |
2 |
42 |
| New |
3 |
216 |
239 |
| Reconnect |
28 |
2247 |
2883 |
| Ending Subscribers |
914 |
70,323 |
69,630 |
| Ending Homes Passed |
--- |
153,331 |
--- |
| Ending Extra Outlets |
--- |
35,101 |
--- |
| % of Penetration |
.60 |
45.86% |
98.89% |
| Promotional Installations |
16.1% |
76.9% |
77.08% |
Operator's Incoming Calls Report - October 1994
| |
Month |
Year to Date |
| Total Calls Received |
36,872 |
371,851 |
| Total Calls Handled |
35,583 |
355,024 |
| # of Calls Answered Within 30 Seconds |
30,780 |
313,830 |
| % of Calls Answered Within 30 Seconds |
86.5% |
88.4% |
| # of Calls Abandoned After 30 Seconds |
891 |
9644 |
| % of Calls Abandoned After 30 Seconds |
2.4% |
2.6% |
| Average Answer Time |
18.7 seconds |
15.9 seconds |
| Busy Rate |
.04% |
.20% |
| Total Hours Staffed |
1344 |
11,088 |
Service Interruption Report - October 1994
| |
Month |
Year to Date |
| Total # of Outages |
91 |
864 |
| # of Planned Outages |
51 |
405 |
| % of Planned Outages |
56.04% |
46.88% |
| # of Unplanned Outages |
40 |
459 |
| % of Unplanned Outages |
43.96% |
53.13% |
| # of Subscribers Out |
32,273 |
348,407 |
| Total Subscriber Outage Hours |
11,972 |
374,635 |
| Total System Customer Hours |
53,000,328 |
531,409,680 |
| Reliability % |
99.98% |
99.93% |
Service Call Report - October 1994
| |
Month |
Year to Date |
| Total Service Calls Received |
2697 |
22,919 |
| Total Service Calls Scheduled |
1319 |
14,150 |
| Total Service Calls Completed |
1303 |
14,003 |
| Same Day |
611 |
6329 |
| Within 24 Hours |
660 |
7045 |
| % Within 24 Hours |
97.5% |
95.5% |
| Within 36 Hours |
24 |
523 |
| % Within 36 Hours |
99.4% |
99.24% |
| After 36 Hours |
8 |
106 |
| % After 36 Hours |
.06% |
.76% |
Installation Report - October 1994
| |
Month |
Year to Date |
| Total Installs Scheduled |
4287 |
37,140 |
| Total Installs Completed |
3565 |
31,230 |
| # Within 7 Days |
2823 |
25,758 |
| Customer Requests After 7 Days |
740 |
5449 |
| # After 7 Days |
2 |
23 |
| % Within 7 Days |
99.94% |
99.93% |
Construction Report - October 1994
| # |
Location |
Underground |
Aerial |
Dwelling |
| 1 |
None |
|
|
|
|
Dwelling Codes |
| MDU - Apts |
| SDU - Homes |
Community Involvement Report
October 1994
-
Produced a 1-hour call-in show with incumbent Democratic candidate for Marion County Prosecutor. His challenger was featured on a 1-hour call-in show during September.
-
Produced and uplinked live coverage of the Circle City Classic Parade and carried tape-delayed coverage of the Classic's football game which helped provide college scholarships for young African-Americans who wish to attend traditional Black colleges.
-
Raised nearly $11,000 in employee pledges during this year's United Way Campaign.
-
Hosted the 1994 Halloween Happening which raised $3000 for Hemophilia of Indiana while providing inner-city youth with a safe Halloween party. Approximately 2500 children visited the production studio "Haunted Lagoon" and met with "Sammy Terry" and other local personalities.
-
Provided corporate sponsorship for a Leukemia Society fund-raising event featuring Tony Bennett.
-
Provided corporate sponsorship for the Junior League's Holiday Mart which supports numerous local projects that help the needy.
-
Provided corporate sponsorship for the K.P. Singh 25th Anniversary and retrospective.
-
Provided guest lecture on cable's role in the Information Highway at the Ft. Benjamin Harrison Defense Information School. |
